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Black Screen after Windows 8.1 Update in Dell Inspiron 15R 5537
Hi Guys,
Good Morning, I updated my Dell Inspiron 15R 5537 Laptop from Windows 8 Pro to Windows 8.1 Pro by using Store Application.
After Waiting for almost 6 hours, Update was done and after Windows setup, Display was black, Cursor was blinking.....I checked in Microsoft website and i found that not only me and many Dell customers are facing the same issue. i was luckily able to boot to safe mode and i uninstalled the both of my video drivers and i am back to my windows 8.1. After i update my video drivers as mentioned in the link below, still my screen blacks out. So i had no other option than resetting my pc to windows 8 pro.
Video Driver Link : http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-15r-5537?driverId=PWTRP&osCode=W864&fileId=3287401962&languageCode=en&categoryId=VI
When i was checking for latest driver for Intel Graphics & AMD Radeon that supports windows 8.1, I am able to find a driver in dell website.
http://www.dell.com/support/drivers/sg/en/sgdhs1/DriverDetails/Product/inspiron-17r-5737?driverId=6GGGM why it's not yet updated in the corresponding product driver list.... Actually i think these are the fix. I am not sure.
If any one has updated and i need a dell support for this
r.deivigan
10 Posts
0
October 21st, 2013 02:00
Hi Guys,
After so much for research, I was able to figure it out the problem is because of Intel Video Driver. There is a beta Intel video driver package which supports Windows 8.1. Try to update that package and post your results. As i have already rolled back to windows 8. It will take atleast 4-6 hours for me to update the status. The link is below for Dell Inspiron 15R 5537 Model.
http://ftp.dell.com/published/Pages/inspiron-15r-5537.html and Install Intel HD Graphics 4400 Driver ver 10.18.10.3308. You have to follow the link as this driver is not yet uploaded in Dell Drivers & Downloads (refered in Dell Post)
jannelle
5 Posts
0
October 21st, 2013 01:00
hi good morning... im sorry for asking but can you please tell me how to reset my laptop dell inspiron 15R 4th generation to my original os because i was also trying to update it with window 8.1 but i experienced the same problems with you... would you mind teaching me how to reset because i have 0 knowledge in the dell pc... please?
thank you so much
Muruganandan_r
1 Message
0
October 21st, 2013 02:00
Hi friends,
Happy morning. Im also upgraded windows 8 to 8.1 in dell laptop 5537,I5,4gb ram,500Gb hardisk with intel grapics card 2Gb. after upgrading gone to black screen. i want to go to safe mode to disable the video card in dell laptop.but it is not possible for me.i already tried with F8 key,
kindly any friends knows how to go to safemode in dell laptops by step by procedure
Thanks
Muru
r.deivigan
10 Posts
1
October 21st, 2013 02:00
Hi Jannelle,
Good Noon,
NOTE:
If you are unable to go to Recovery Mode by pressing F8 or F11. Try to force shutdown the system 2 or 3 times while booting and System will go to Automatic Repair and There you find an Option called "Advance Options" & "Restart". Select that Advance Options and proceed from Step 3.
r.deivigan
10 Posts
0
October 21st, 2013 02:00
There is other way also to enter Recovery Mode. If you are able to boot to OS. launch Charms screen, Select "Settings" and Click on Power icon. Press Restart by holding the Shift Key. System will go to recovery mode.
jannelle
5 Posts
0
October 21st, 2013 06:00
hi.. good afternoon
thank you so much for the instructions i got my windows 8 back....
thank you for the very clear instruction...:emotion-2:
r.deivigan
10 Posts
0
October 22nd, 2013 20:00
Guys,
Can any Dell Representative reply to us? Come on is there any one active.
shahbaz mughal
6 Posts
0
October 31st, 2013 00:00
Hi friends,
Happy morning.
Im also upgraded windows 8 to 8.1 in dell laptop 5537,I5,4gb ram,500Gb hardisk with intel grapics card 2Gb.
but there is soo problem coming in my pc my graphic card not working and my F1 key not working .my pc is slow now.
plz tell me how toh doh my window 8 Roll back,
please keep in touch i also worried
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DELL-Terry B
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3.5K Posts
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October 31st, 2013 10:00
I apologize for not seeing this sooner. There are specific video drivers that will need to be installed after updating to Windows 8.1
AMD Radeon HD 8670M Driver
AMD Radeon HD 8850M / 8870M Driver
Intel HD Graphics 4400 Driver
Please be sure to install the Intel driver before the AMD driver. Please post here if you continue to have problems with updating to Windows 8.1
TB
shahbaz mughal
6 Posts
0
November 1st, 2013 03:00
Dear sir thanks v, much
but yesterday night i recovered my old window 8 from my backup successful but now its not working well like before.
now is some new issue comes
my McAfee anti virus not working not set up link,not installation i contact McAfee team but they want my soft ware key or order number but i have no.
and my camera is not working and my dell diagnosting system not working.
and some application also not working please tell me what i do?
i wait
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jannelle
5 Posts
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November 1st, 2013 04:00
hi good day...
is it possible to install first the drivers you mentioned before updating to windows 8.1?
i'm looking forward to your response.. thank you
shahbaz mughal
6 Posts
0
November 1st, 2013 12:00
i have dell 5537 i5 laptop with mcafee anti virus free
but i update my window 8 to 8.1 and come back on window 8 because some problems.
now my McAfee anti virus not working not set up and also web cam is not working please tell me what is do for my prob.lems
ans also diagnosing system not working,
thanks
Shahbaz
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DELL-Terry B
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3.5K Posts
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November 1st, 2013 16:00
Jannelle
I would wait to install the drivers until after 8.1 is installed.
TB
DELL-Terry B
4 Operator
4 Operator
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3.5K Posts
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November 1st, 2013 16:00
Shahbaz
I suggest completely removing MacAfee from the computer, restart the system and then reinstall MacAfee and see if the problems continue.
As far as the webcam not working, what program are you using with the webcam, have you tried other programs to see if the problem continues?
TB
jannelle
5 Posts
0
November 4th, 2013 12:00
good day ..
i tried last time to update my laptop into window 8.1 but after the update i could only see a blank screen and a blinking arrow pointer so i can't do anything in my laptop since it's blank.. i cant even see the menu screen.. so i just returned it back to windows 8..
I wonder on what shall i do if i try once again to update my laptop and face the same issue..
I'll wait for your reply... thank you so much