relyxks
2 Bronze

Black screen with movable cursor

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Hey there, I have a Dell 15r and it is currently running Windows 8.1. This morning it working just fine. I was on YouTube and a video wouldn't load, so I simply restarted my laptop. Thats when the trouble began. I wm now only able to log in, and once that happens, my screen is just black with a movable cursor. I've taken the battery out and that didn't work. I am however still able to CTRL ALT DEL and enter task manager, log out, lock, and switch user. How do I go about remedying this problem. Also, f8 and f11 dont take me to the Launch Last Healthy session or whatever and I'm extremely frustrated. 

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PrinceAndrew
2 Bronze

RE: Black screen with movable cursor

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Hi Everyone,

I hope this will help you fix this specific issue you have on your Dell system.

On your Desktop Screen Press "Ctrl + Shift + Escape" to bring up "Task Manager".
Go to "File" choose "Run New Task" then "Create New Task" window will pop-up, Type in "msconfig" and put a Check Mark on Administrative Privileges in "Create New Task" window then hit "Okay".
"System Configuration" window will pop-up, go to the "Boot" tab. Under Boot Options put a Check Mark on "Safe Boot" hit "Apply" "Okay" and "Restart". Your computer will restart and after you log-in you will notice that you are now in SAFE MODE.

On SAFE MODE, go to Control Panel > Programs & Features > View Installed Updates.
Look for the "Update for Microsoft Windows" & "Security Update for Microsoft Windows" that has the install date of August 2014 then Uninstall them ONE-BY-ONE. (Make sure to uninstall only the said update file name and addition, every time you uninstall one file it will prompt you to restart the computer. Just choose "Restart Later").

After Uninstalling all those Updates from your computer, go back to the "Task Manager", refer to the instructions above but this time remove the Check Mark on Safe Boot, then hit Apply, Okay and Restart Later.

Now, go back to "Control Panel", then open "Recovery" and choose Open System Restore.
On System Restore window hit Next, choose a Restore Point (choose the date which has the last known good configuration) and hit Next. then FINISH.

Heads Up!! The system restore process will take a while and after the System Restore process your computer will restart.... ..  . Log-in and it's back to normal.

hope this steps will help you fix the issue.
Cheers!!

 

* * * Be Water My Friend * * *

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sconor
2 Bronze

RE: Black screen with movable cursor

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This worked !!!  Back to normal!  Thanks !!

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32 Replies
vinz76
2 Bronze

RE: Black screen with movable cursor

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I am having the same issue with my Dell 15 z model. 

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vinz76
2 Bronze

RE: Black screen with movable cursor

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I resolved the issue by Refreshing the PC. however i lost my 8.1 update and the gone back to windows 8. now. then i got it updated to 8.1 later.

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martinhoban1982
2 Bronze

RE: Black screen with movable cursor

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I'm having exactly the same issue on my dell PC. Was fine yesterday powered off last night and this morning I'm only getting the black screen with the cursor after I log on. Any ideas much appreciated
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DELL-Ravi Ch
Moderator
Moderator

RE: Black screen with movable cursor

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Hi

As the system is not starting up in the Normal mode you will need to start the system in safe mode and follow the further steps.

Switch ON the system and switch OFF the system 3 to 4 times when the Dell logo appears. This will make the system to go into ‘Windows 8 Advanced Startup Options’ screen. Please select Troubleshoot option and choose the Advanced Options and then choose the Windows Startup Settings option, finally hit the Restart button. When your PC reboots you will be able to boot into Safe Mode with Networking from the familiar looking Advanced Boot Options screen.

Once the system is in Safe Mode with networking mode please refer to the link below to download, install and execute it to run malware scan tool.

http://bit.ly/2A6CAo

After the scan finishes it should give the virus name please select the files and delete it and restart the computer to check for the issue resolution.

Also, Clear the startup and uninstall any 3rd party tool bar like the Search protect by conduit tool bar using Revo uninstaller from the link below.

http://dell.to/15CIYIH

Please let me know if this helps.

gmedia
2 Bronze

RE: Black screen with movable cursor

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So simple, but exactly what I needed.

Thank you!

Chris

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Hennepin802
2 Bronze

RE: Black screen with movable cursor

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Does anyone have a root cause on this issue?  I've run into this issue recently (August, 2018) with several Latitude 7480 systems.  Issue is intermittent as some reboots are good and others successively get the dreaded black screen.

Video drivers and the BIOS have been updated, so that doesn't appear to be the issue.  Previous posts have implied it's Microsoft updates from 2014, but that doesn't seem likely as we're four years on at this point and I'm running Win10 instead of Win8 like those earlier users.

I have a ticket open with Dell, but they have nothing in their database on the issue.

TDNAKP
2 Bronze

RE: Black screen with movable cursor

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Any updates to this ... My Laptop in NOW dong this. I can;t see anytign at bootup .. no DELL logo .. nothing to enter F2 /F8 ... I hear the Dell sound but tat is about it... Just a mouse cursor... Uggh! 

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KT23
2 Bronze

RE: Black screen with movable cursor

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I am having the same issue with a few Latitude 3590s and its affecting new laptops just installed to users. As of Oct 29th 2018 have not found a fix for this...

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PrinceAndrew
2 Bronze

RE: Black screen with movable cursor

Jump to solution

Hi Everyone,

I hope this will help you fix this specific issue you have on your Dell system.

On your Desktop Screen Press "Ctrl + Shift + Escape" to bring up "Task Manager".
Go to "File" choose "Run New Task" then "Create New Task" window will pop-up, Type in "msconfig" and put a Check Mark on Administrative Privileges in "Create New Task" window then hit "Okay".
"System Configuration" window will pop-up, go to the "Boot" tab. Under Boot Options put a Check Mark on "Safe Boot" hit "Apply" "Okay" and "Restart". Your computer will restart and after you log-in you will notice that you are now in SAFE MODE.

On SAFE MODE, go to Control Panel > Programs & Features > View Installed Updates.
Look for the "Update for Microsoft Windows" & "Security Update for Microsoft Windows" that has the install date of August 2014 then Uninstall them ONE-BY-ONE. (Make sure to uninstall only the said update file name and addition, every time you uninstall one file it will prompt you to restart the computer. Just choose "Restart Later").

After Uninstalling all those Updates from your computer, go back to the "Task Manager", refer to the instructions above but this time remove the Check Mark on Safe Boot, then hit Apply, Okay and Restart Later.

Now, go back to "Control Panel", then open "Recovery" and choose Open System Restore.
On System Restore window hit Next, choose a Restore Point (choose the date which has the last known good configuration) and hit Next. then FINISH.

Heads Up!! The system restore process will take a while and after the System Restore process your computer will restart.... ..  . Log-in and it's back to normal.

hope this steps will help you fix the issue.
Cheers!!

 

* * * Be Water My Friend * * *

View solution in original post