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1438635
Black screen with movable cursor
Hey there, I have a Dell 15r and it is currently running Windows 8.1. This morning it working just fine. I was on YouTube and a video wouldn't load, so I simply restarted my laptop. Thats when the trouble began. I wm now only able to log in, and once that happens, my screen is just black with a movable cursor. I've taken the battery out and that didn't work. I am however still able to CTRL ALT DEL and enter task manager, log out, lock, and switch user. How do I go about remedying this problem. Also, f8 and f11 dont take me to the Launch Last Healthy session or whatever and I'm extremely frustrated.
gmedia
1 Message
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May 20th, 2018 03:00
So simple, but exactly what I needed.
Thank you!
Chris
Hennepin802
1 Message
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August 23rd, 2018 06:00
Does anyone have a root cause on this issue? I've run into this issue recently (August, 2018) with several Latitude 7480 systems. Issue is intermittent as some reboots are good and others successively get the dreaded black screen.
Video drivers and the BIOS have been updated, so that doesn't appear to be the issue. Previous posts have implied it's Microsoft updates from 2014, but that doesn't seem likely as we're four years on at this point and I'm running Win10 instead of Win8 like those earlier users.
I have a ticket open with Dell, but they have nothing in their database on the issue.
TDNAKP
14 Posts
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September 19th, 2018 09:00
Any updates to this ... My Laptop in NOW dong this. I can;t see anytign at bootup .. no DELL logo .. nothing to enter F2 /F8 ... I hear the Dell sound but tat is about it... Just a mouse cursor... Uggh!
KT23
1 Message
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October 29th, 2018 11:00
I am having the same issue with a few Latitude 3590s and its affecting new laptops just installed to users. As of Oct 29th 2018 have not found a fix for this...
Moshie
4 Posts
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June 28th, 2019 23:00
In your notes you said that we unstall update and security between 2014 but me i dont see then
Margieret
1 Message
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July 6th, 2019 08:00
Hello. I did this with my Dell Inspiron Windows 10. Does it really takes time to restore windows file and setting? Its been 1hr and 30mins. The screen says "Please wait while your Windows files and settings are being restore. System Restore is restoring the registry" Please help, reply asap. Thank you so much
Emma hooton
1 Message
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July 17th, 2019 18:00
Wednesdayfireflies
1 Message
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August 6th, 2019 07:00
Hi! Ive gotten to safe mode, butbthere are no updates in August of 2014 and I've hit a wall here. Are there any other updates I should delete? My pc is running Windows 7
Suhasurwa
1 Message
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September 22nd, 2019 07:00
Crtl alt del doesn’t work for me .
Please advise
AskBlah
1 Message
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October 23rd, 2019 00:00
I have the same issue but no task bar is showing up ...what do I do ?
webaccountshelp
1 Message
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May 8th, 2020 00:00
If you have issues with black screen with movable cursor after Windows 10 upgrade, you should know that certain applications such as Norton antivirus, third-party firewall, iCloud, Cisco VPN client or IDT Audio, can cause this problem. Read More system mechanic won't open
Yardiegal
2 Posts
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May 27th, 2020 07:00
I’m not even seeing the dell logo anymore, I can’t do anything blank screen with movable cursor..
Yardiegal
2 Posts
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May 27th, 2020 07:00
This doesn’t work for me
IAMdecperate
1 Message
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September 15th, 2020 03:00
I'm having exact same issue but my safe mode is like that as well (blank screen with only cursor). please respond afap
Vikranth99
1 Message
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October 22nd, 2020 00:00
what if Ctrl+Shift+Esc or Ctrl+Alt+Del keys doesn't work?