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fsalieri
Copper

Can't install Dell Backup and Recovery 1.7.5.64 ("Access is denied") on my Inspiron 2330

Hi Forumers,

   I have an Inspiron 2330 and since the hard disk broke and was replaced, and after upgrading to Wondows 8.1, I have not been able to re-install Dell Backup and Recovery!

It always stop at the first step of the installation process (after rebooting), saying that access is denied.

Looking at the various logflies in the installation directory, I can find the following errors:

- "Error: failed to close CSTDisk handle GPT" in the DSLCheck.exe.20150104170319_1.log file

- various errors like these in the CreateHardLinks.exe.20150104170356_1.log file:

[2015-01-04 17:03:56]   Error: File Not Found : C:\Program Files (x86)\Dell Backup and Recovery\Components\Restore\libxml2.dll. - ErrCode: 2 - ErrMsg: The system cannot find the file specified.

[2015-01-04 17:03:56]   Error: File Not Found : C:\Program Files (x86)\Dell Backup and Recovery\Components\DBRUpdate\DsProtectionIndex.dll. - ErrCode: 2 - ErrMsg: The system cannot find the file specified.

[2015-01-04 17:03:56]   Error: File Not Found : C:\Program Files (x86)\Dell Backup and Recovery\Components\DBRUpdate\DsProtectionIndex.dll.config. - ErrCode: 2 - ErrMsg: The system cannot find the file specified.

- In the SftService.exe.20150104170720_0.log file:

[2015-01-04 17:07:26]   Error: BOOL CSftServiceModule::CreateDBRTile(void) Temp Link file not found (C:\Program Files (x86)\Dell Backup and Recovery\DBR.lnk). - ErrCode: 2

[2015-01-04 17:07:26]   Error: failed to close CSTDisk handle GPT

Any idea about where these errors are coming from?

Alternatively, what are other good backup/recovery SW you may suggest? Plain Windows 8.1 features?

Thanks

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3 Replies
jfbooth
Bronze

RE: Can't install Dell Backup and Recovery 1.7.5.64 ("Access is denied") on my Inspiron 2330

no replies in 7 months.  I have the same problem.

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fsalieri
Copper

RE: Can't install Dell Backup and Recovery 1.7.5.64 ("Access is denied") on my Inspiron 2330

Well, given Dell's care for their customers, i don't really think my next PC will be a Dell ...

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jfbooth
Bronze

RE: Can't install Dell Backup and Recovery 1.7.5.64 ("Access is denied") on my Inspiron 2330

Sort of feel the same way.

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