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Dell recovery media

Hi, I bought an Inspiron SE 7720 last month. It has windows 8.

The laptop is under warranty till Dec2013.

Before taking the recovery disc I had partitioned the harddisk.

Without deleting the partition, I just reduced the size of C: and created a new drive D: from the unallocated space.

This was using Easeus partition manager.

However, now I need to restore my laptop to the default factory settings. Please let me know how can I restore my laptop to the default factory settings?

I am not able to create the recovery disk.

Please take note that I had created partitions using same process as mentioned above in my 2 other Samsung and HP laptops, where I could restore the systems back to its factory state without the CD's.

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19 Replies

Re: Dell recovery media

Hi jarko_jarvis,

Dell Backup and Recovery can recover the Operating system or backup from the recovery partition. To recover the OS from the recovery partition, follow these steps:

Note : These steps lead to complete data loss, please backup important data before proceeding further.

  1. Plug in the AC adapter.
  2. Power on the laptop and log in to your account.
  3. Press Windows + I button on keyboard to bring the settings
  4. Click on Power button on right hand side bottom corner of the screen.
  5. Press and hold the Shift key on the keyboard and click Restart from the options provided. 
  6. Click Troubleshoot from the options onscreen after restart.



  7. Click the Dell Backup and Recovery icon.



  8. The system restarts and comes back up, click Next on the Dell Backup and Recovery Screen. 



  9. The system would be checked to see if the smart repair option can fix the issue, click Next once this is done. 



  10. You will be prompted to select the backup to be used, click the factory image option or select from one of the backups. Click Next



  11. You will be prompted to backup your files, if needed do so by selecting the option Yes, backup my personal files (Make sure to have an external backup hard drive handy.) or select No, Erase my files



  12. The system goes ahead and completes the restore of the operating system. Click Restart when prompted. 



  13. Follow the on-screen instructions to setup the system with windows.

Hope this helps. Please reply if you have any further questions.

Thanks & Regards,
Sundeep B
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA;India For helpful Dell Support Videos, you may click Here.

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Re: Dell recovery media

Hi Sundeep,

Thanks for your reply. This was a good info I could not find in any forums. I was able to restore to factory state but not the partitions. The partitions I created were retained. (Not an issue)

(I was lucky that my system was booting, as the steps you told were after the system booted. Restoring back, had it not booted, might have to be posted in a new topic, Isn't it?)

However even after restoring, I am not able to create neither the Startup rescue disk nor the Recovery media. I am getting this error message as the attached image.

If I select USB it is showing this error as above, and if I select Discs, It is saying "Burning engine did not start, Please restart app..."

Tried several times, ran all the tests available, did windows update, dell update etc but in vein. Please help solve.

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Re: Dell recovery media

Hi jarko_jarvis,,

I am replying on behalf of  You would need to delete all the partitions except the OS partition. This needs to be done using Disk Management. When there would be only one partition, i.e. C drive, download and install Dell Backup and Recovery on your computer. 

This will create an image of the existing state of the operating system and save it on a separate recovery partition. You can also use this image to burn your own customized recovery disc. This disc later can be used to perform recovery on you computer. 

Hope this information helps.

Thanks & Regards,
Appu S
#iworkfordell
To know more about Dell’s Product Support, Drivers & Downloads, Orders & Dispatch status -> choose your region USA, India. For Dell Support Videos, click Here.

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Re: Dell recovery media

Hi, 

I did the steps as you said. I uninstalled the old version and installed the new version.

But the setup is not completing, its saying 'Setup error 5'

Please suggest.

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Re: Dell recovery media

Hi jarko_jarvis,

Please share a screenshot of Disk Management window. Will take it further.

Thanks & Regards,
Appu S
#iworkfordell
To know more about Dell’s Product Support, Drivers & Downloads, Orders & Dispatch status -> choose your region USA, India. For Dell Support Videos, click Here.

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Re: Dell recovery media

Hi,

Please find the screenshots.

I deleted again the 900 MB volume as in the screenshot DiskManagement.

And then I tried the setup again, I got the errors as in the screenshots DellBackupError1 and DellBackupError2.


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