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Driver Request Thread for Unsupported Systems [Unofficial]
For Windows 8 Dell only officially support the models listed here. If you are using one of these models and are having troubles downloading from Drivers and Downloads please check for the Driver in the Dell FTP Website before posting. The Dell FTP Website isn't as updated as frequently as the Drivers and Downloads page but is in general far more reliable. If the Dell FTP website isn't updated to include the driver you are after. Please look at the instructions here Drivers and Downloads Issues & Direct Links & Workarounds and include the system model, the OS, the driver you were attempting to download and the broken links.
If you are wanting to install Windows 8 on an unsupported system update your BIOS to the latest revision available before installing Windows 8. Please note Windows 8 should run fine on most systems that came with Vista or 7. My Windows Reinstallation Guide/Upgrading to Windows 8 should give you full instructions with optimal results.
Windows Reinstallation Guide and Related Wikies
Note there is information at the top of this guide about a poll which I made due to the difficulty of requesting a Reinstallation DVD/USB from Dell, the pdf of the Windows Reinstallation Guide is found below the information about the poll.
The rest of this thread is about Drivers. I have already listed a number of unofficial driver sets for Windows 7 & 8 and you should check to see if your system is available there before posting. Please note Windows 8 will natively include many drivers already and in some systems no additional drivers are required. e.g. I installed Windows 8 on my XPS 8300, it worked fine without any additional drivers but I took some from the XPS 8500 anyway thus there may be a lower number of Drivers required for a Windows 8 installation than an earlier version of Windows (especially WIndows XP). Note if you have any problems with the unofficial Driver sets post here opposed to the comments because I don't get any notification for comments on my wiki pages.
Disclaimer: Use of Unofficial Driver sets (even if they are Dell Drivers taken from newer systems) will be unlikely to be supported by Dell Techncal Support who will possibily recommend you to revert to your earlier version of Windows if you are experiencing issues.
The following are quite common drivers and you should install these after installation of Windows 8 if they are applicable to your system:
System Utilities
• For systems with Dell ST Microelectronics DE351DL Motion Sensor http://ftp1.dell.com/folder00951951m/6/
Chipset
Video
• For the Intel ones, the update utility listed under Chipset should of got the driver and in the case of switchable graphics the Intel driver should be installed first.
Network
• For Dell Wireless Cards and Dell Wireless Bluetooth Modules look here.
• For the Intel ones, the update utility listed under Chipset should of got the driver.
Input
• For systems with Synaptics Touchpads use the Synaptics Touchpad here
[older/Dell] 16.3.1.1 http://downloads-us.dell.com/FOLDER00800134M/2
[newest/non-Dell] Synaptics Directly http://www.synaptics.com/resources/drivers.
I'm not sure if both support Gestures, leave feedback if they do or don't.
• For systems with the Alps Touchpad use
[older/Dell] 8.1200.101.214 http://ftp.dell.com/FOLDER01255426M/1/Input_Driver_FGG85_WN_8.1200.101.214_A02.EXE
[newer/non-Dell] 8.100.2020.112 http://www.eightforums.com/hardware-drivers/10569-windows-8-alps-touchpad-driver.html
• For systems with the Cyprus Touchpad
2.5.1.27 http://ftp.dell.com/FOLDER01255772M/1/L322X_Input_Driver_98T43_WN_2.5.1.27_A02.EXE
Device Manager Check:
Follow this check to see if any other drivers are required.
Press the [Windows] and [Pause|Break] or [Windows] and [ e ] (to open computer) and then select properties.
On this screen next select Device manager.
Hopefully it should look something like mine.
If you have an error, yellow ? or ! as in my base system device then Windows 8 hasn't found a system driver correctly. Quickly check to see if you have missed installation of a driver. If you still can't find out what it is. Right click the device with the error and select properties:
Go to details and select Hardware ids. You should post here starting your model of Dell, the hardware ids and whether you have installed Windows 7 or Windows 8 and if you are installing the 32 bit or 64 bit version. This should help give us all the information required to find the driver. Also state if you are experiencing any abnormal behavior/limited functionality.
Note for advanced users, you may use the hardware IDs to search in the Microsoft Update Catalogue (requires internet Explorer). In this case I would search for PCI\VEN_1002&DEV_68B8 as it is more likely to find the driver than if I include the Subsys... and everything else.
To use the Microsoft Update Catalogue add the driver to the basket and then select view basket and then download. Although a basket is mentioned there is no charge for downloading the driver. You will then have to right click the unknown device in the device manager and select update driver, navigate to where you downloaded the driver from the Microsoft Update Catalogue and then select next, hopefully Windows should update the driver for you.
Note: Please vote on the IdeaStorm Ideas here which are designed to improve Dell software services.
Latitude_E6400
4 Posts
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November 5th, 2012 10:00
Just now I checked the device manager: There four have yellow exclamatory mark:
1.Broadcom USH
2. Dell wireless 5600
3. Intel (R) WiMAX link 5150
4. Network controller
Thank you
speedstep
8 Wizard
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November 5th, 2012 10:00
My LATITUDE E6500 worked without error out of the box Clean install Windows 8.
2 Devices show up as ! one is Base System Device. Latest INTEL Mobile Chipset 9.X.X fixed that.
The other Device is Broadcomm USH. Really don't care if TPM (Fritz Chip) works Tried version after version of Dell Control Point and Security Suite to no avail. A18 version DOES NOT WORK.
Philip_Yip
7 Technologist
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November 5th, 2012 14:00
You will need install some Windows 7 drivers I think:
Intel 825xx Gigabyte Ethernet
Try from the Latitude E6530 Windows 8 Drivers:
http://downloads-us.dell.com/FOLDER00919845M/6
http://downloads-us.dell.com/FOLDER00920040M/5
Or Windows 7 driver for Latitude E6400 if the above fails (let me know if it pass/fails):
http://downloads-us.dell.com/FOLDER93581M/3
Intel WiMax Link 5150
Windows 7 driver:
http://downloads-us.dell.com/FOLDER98500M/2/R265603.exe
Dell Wireless 5600
Can try Windows 8 driver of the 5630 (again if it works, let me know):
http://downloads-us.dell.com/FOLDER00694063M/1
Windows 7 driver:
http://downloads-us.dell.com/comm/DELL_WIRELESS-5600--EVDO-HSP_A05_R253764.exe
Broadcom Unified Security Hub
The Broadcom USH you can try this, not sure if it will work but let me know:
http://downloads-us.dell.com/FOLDER00501084M/6/CV_WBF_Setup_Y2GT8_64bit_ZPE.exe
The Windows 7 driver A18 as mentioned by Speedstep above A18 doesn't work:
http://downloads-us.dell.com/FOLDER91162M/1/Dell_ControlPoint-Security-D_A18_R269916.exe
Was looking at Broadcom:
http://www.broadcom.com/support/security/
MTroost
1 Message
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November 6th, 2012 03:00
Hi there,
I have a Vostro 3500 and I am quite amazed, that my system is not supported for Windows 8.
After running windows upgrade manager (which doesn't tell me that I'm going to have problems with my system) I'm not able to get a working driver for my intel hd graphics. Some programs tell me that they need an acceleration or Direct 3D. I tried to install the actual drivers published by intel for my graphic card and windows 8, but they won't let me install and say "System is not complying minimum requirements". I installed them without update manager afterwards but still Direct 3D and Open GL won't work. So please tell me when there will be a driver which solves my problem or if there is an existing software solution.
Everything else works fine with Windows 8 (as far as I could see until now)
BR
speedstep
8 Wizard
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47K Posts
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November 6th, 2012 09:00
Found the 64 bit Broadcomm Unified Security Hub Driver for my E6500.
htttp:/ftp.us.dell.com/control%20Point/
10/9/2009 10:49 AM 381678272 DELL_CONTROLPOINT-CONNECTION_A11_R207458.exe 32 BIT
10/9/2009 10:41 AM 392050448 DELL_CONTROLPOINT-CONNECTION_A11_R207459.exe 64 BIT
Broadcomm USH run as admin compatibility Vista SP2
Latitude_E6400
4 Posts
0
November 6th, 2012 12:00
Hello friend,
Thank you very much for your response,
Out of the above drivers mentioned, only Broadcom USH got successfully installed. Rest of other were unsuccessful. The message says that "No Intel drivers found on your computer" etc.
Please let me know if there are any other options,
Thank you,
Kind regards,
Philip_Yip
7 Technologist
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November 6th, 2012 13:00
Even the Windows 7 drivers didn't work?
For the WiMax 5150 try Intel directly:
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2957&DwnldID=21560&ProductFamily=Wireless+Networking&ProductLine=Intel%c2%ae+WiMAX+Adapters&ProductProduct=Intel%c2%ae+WiMAX%2fWiFi+Link+5350+and+Intel%c2%ae+WiMAX%2fWiFi+Link+5150+products&lang=eng
speedstep
8 Wizard
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47K Posts
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November 6th, 2012 21:00
I updated my previous post. The vista Drivers worked fine for My E6500. The Broadcomm USH driver was the missing piece.
rbrusca
6 Posts
0
November 7th, 2012 15:00
I just installed Windows 8 Pro 64 bit on my Dell XPS L501X. At the same time I installed a new Crucial CRM4256SSD 256GB m4 Solid State Drive. Everything seems to be working OK. There is only one unknown device. Here are the details:
ACPI\VEN_SMO&DEV_8800
ACPI\SMO8800
*SMO8800
Can you tell me what this is and what driver should be installed? Thank you.
Philip_Yip
7 Technologist
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November 7th, 2012 16:00
Dell ST Microelectronics DE351DL Motion Sensor http://ftp1.dell.com/folder00951951m/6/
Latitude_E6400
4 Posts
0
November 8th, 2012 08:00
Windows 7 drivers could not be installed. I tried to install wimax 5150 but installation could not be successful. Would there be any more option?
Thank you,
dallascowboyswo
2.4K Posts
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November 9th, 2012 19:00
What driver is this on an M11x R2
ACPI\VEN_SMO&DEV_8800
ACPI\SMO8800
*SMO8800
edit:
Thanks natakuc4 this worked for me too.
Dell ST Microelectronics DE351DL Motion Sensor http://ftp1.dell.com/folder00951951m/6/
jmantas
3 Posts
0
November 10th, 2012 04:00
Hi, I've got Dell Vostro V131. Installed fresh Windows 8 64bit.
I have one remaining unknown driver issue: hardware ID: USB\VID_138A&PID_0011&REV_0078
I would appreciate if you could send me a link for such driver.
P.S. Thanks for motion sensor driver, that's the only place i could find it.
Philip_Yip
7 Technologist
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November 10th, 2012 06:00
According to the Microsoft Update Catalogue it is a Validity Sensor: http://catalog.update.microsoft.com/v7/site/Search.aspx?q=USB%5CVID_138A
Install Win8 Validity Finger Printer driver update http://downloads-us.dell.com/FOLDER00698631M/6
Also have a look through this article here and search through the fixes/updates for any preinstalled software, you may need this for the fingerprint reader however I think you need to have the older version installed from My Dell Downloads first.
For a limited time get Windows 8 Media Centre Pack for Free. See here.
There is a free Dell Windows 8 for Dummies guide available from here.
Philip_Yip
7 Technologist
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November 10th, 2012 06:00
Intel doesn't support the 5150 adaptor on Windows 8: http://www.intel.com/support/wireless/wlan/sb/CS-033845.htm
You can try this but I don't know if it will work http://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=21997
Seems like someone on the Intel forums has had the same issues:
http://communities.intel.com/message/155073#155073
If it doesn't your only choices are to install the Windows 7 driver in compatibility mode or to change the wireless adaptor.
Download the Windows 7 driver http://downloads-us.dell.com/FOLDER98500M/2/ and double click on the file R265603.exe
Select continue
Select ok and then the driver should start extracting.
Select ok. You may get some error message but ignore all these.
Next in Windows explorer go to the following folder c:\dell\drivers\DPVND
Right click the setup file and select properties