I'm trying to install factory defaults with a brand new SSD but I'm getting the following error:
If the problem persists, please contact Dell support.
I tried using Dell DVDs and it won't read disc #2 (burned it 3 times already) so I got a flashdrive and was using it when it gave me the above error. Run diags, no issues found.
Anyone knows how to fix this?
Thank you for writing to us!
We would need a few details from you ,
If it is NVME SSD and the chipset that is being used is Skylake ?
Also provide us with the service tag to the system via private message.
Social Media Support
Hello Robin, thanks for replying. I can't find a link to send you a private message.
My ST is 8hnb342
I'm installing a kingston Model SV300S37A 120GB
Error 0x4001001300001002 means the encrypted Recovery partition was Cloned and is not going to factory restore because the cloning did not get readable data.
Its time for you to Clean Install Windows 10 TH2: