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How to get the WIndows 8 installation disk/recovery disk from dell?

Hi.

I want to know how to approach dell to get a copy of windows 8 operating system iso so that I can reinstall the windows on my laptop.

I have following questions regarding same:

1. What is the procedure of obtaining the Windows 8 operating system iso from DELL?

2. If dell can provide the requested, what are the charges for the same?

3. Can the OEM version of the windows 8 be installed to another computer? What I meant is that how many licenses does I get with OEM version or how many times I can reinstall the operating system during the life cycle of the product(Windows 😎 using the same key?

4. If the license key is embedded in the hardware then can I use any windows 8 installer iso to reinstall the OS?

 

Thanks

Nitin   

 

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DellEMC

Re: How to get the WIndows 8 installation disk/recovery disk from dell?

Hi Nitin,

The Windows product key is pre-installed in Dell systems. However may I know the reason why you are looking out for a disc?

If the computer is not booting up and if you want to request for a disc then you may use the below link:

http://dell.to/19q87KN  (For U.S only)

If the system is working normally, you may create a system restore disc by following the below steps in Windows 8:

(1) Move to mouse pointer to the top right corner and click on the search button.

(2) Select applications, type Dell backup and recovery and select search.

(3) On the left side you may click on the application.

(4) Once the application opens select recovery disc and create rescue disc.

OEM discs (Win8) can be installed on any Dell computers (if Windows 8 is pre-installed in that computer from factory).

It is suggested to use OEM image for re-installation purpose.

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Re: How to get the WIndows 8 installation disk/recovery disk from dell?

Hi,

I have ALWAYS bought Dell as the hardware is of quality and stable. In the good old days i would recieve my new Dell and paid for an actual windows CD/DVD (about an additional Β£10) then rebuild the system without all of the Dell software i dont need, usually only requiring drivers. Now it would seem i cannot buy the O/S disk seperately and can only rebuild from a recovery partition/DVD/USB flash which has the full suite of proprietary software i dont need.

Can i obtain just a windows O/S disk from Dell?

Jimbol337

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7 Thorium

Re: How to get the WIndows 8 installation disk/recovery disk from dell?

Since you quoted in Β£ I assume you are from the UK. You need to phone Dell Technical Support to request one. You will likely be informed that you should use DataSafe and factory settings but demand one if you are persuaded against requesting one. In the US Dell have an online request form.

The situation with Reinstallation DVDs in my opinion is unacceptable so I have made an IdeaStorm Idea requesting improvements:

http://www.ideastorm.com/idea2ReadIdea?Id=087700000008mnRAAQ&v=1369477976516

Please add your vote to it.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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2 Bronze

Re: How to get the WIndows 8 installation disk/recovery disk from dell?

thanks.

I have tried many a times and many options, nothing works.

When try to reset there is error.

When try to refresh there is error.

I am now kind of annoyed now.

Please let me know the nearest dell service center in Pune(Pimpri/near by Area)(India), from where I can get the system serviced(OS reinstalled in a way I want).

If above request can be entertained - What would be the charges for the same?

If above request cant be entertained - Will an WIndows 8 iso from Microsoft be used to reinstall the OS and the OS key be picked up by the installer from the bios?

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7 Thorium

Re: How to get the WIndows 8 installation disk/recovery disk from dell?

If above request cant be entertained - Will an WIndows 8 iso from Microsoft be used to reinstall the OS and the OS key be picked up by the installer from the bios?

The answer is yes it would work however you cannot download a .iso from Microsoft without purchasing another product key using a working earlier version of Windows. There is some setup which then download files and these can finally be used to create a .iso. It is one of the many most backwards thing Microsoft has done with Windows 8 their online distribution for Windows 8 is awful.

Given that it is so difficult to procure a reinstallation DVD from Dell outside of the United States and Microsoft are not providing a freely downloadable .iso you are just left stumped. You can phone Dell Technical Support for your region although there is no great documentation stating what number to call in each region and depending on the person, location and Dell/Microsoft policy for that location you may get differing results. I have been informed that different countries have different policies and I have found no satisfactory solution for procuring media.

Dell & Microsoft have made "green" policies which make it extremely awkward for customers to clean install Windows. This was called the OEM Media Reduction policy and I for one am strongly against this policy.

Many customers feel just as cheated as you are and unhappy to have such a restricted set of recovery options. For those who reside outside the United States it is even worse. You can see here:

http://en.community.dell.com/support-forums/software-os/f/4677/t/19476992.aspx

and here:

http://www.ideastorm.com/idea2ReadIdea?Id=087700000008mnRAAQ&v=1369477976516

I would appreciate you add your vote to both. The more votes something has on IdeaStorm the more weight it should push on Dell unfortunately IdeaStorm is not fully integrated with the Dell Community and requires a separate login. I am doing all I can to get Dell to speak to Microsoft about this to make Windows 8 downloadable either directly from Microsoft or via Dell.

I have been bringing up this point with Dell about this before Windows 8 was released.

Hopefully they will be available for Windows 8.1 which is in the beta and has .isos available for the beta. However the beta .isos will expire and it is not recommended to use them unless you have created recovery media (catch 22 I know). If Microsoft don't allow users to download .isos freely for clean installation the following 8 problems will likely result:

http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-windows_install/windows-81-media/069e...

For Windows Vista and Windows 7 we have complete solutions which involve using Windows media from Digital River. These solutions are greatly frowned upon by a handful of "Microsoft - Most Valued Professionals" however we have proved and tested them on many Dell systems and thousands of users have followed my Windows Reinstallation Guide without incident.

We have chosen to ignore the unwelcome and unhelpful advice offered by that subset of MVPs as they offer no viable alternative solution and suggest users to purchase an additional Windows license or contact Dell which are not providing you the media.

Note it is only a handful of MVPs causing such hassle, several MVPs on other forums are recommending solutions modelled on those we suggest on the Dell Community. However I did get kicked off WindowsSeven and WindowsEight forums by those MVPs for recommending my Windows Reinstallation Guide despite their guide initially linking to mine for media and then directly to heidoc.net which I suggested they do.

Should you overcome the hurdle to obtain installation media. Follow my Windows Reinstallation Guide/A Clean install of Windows 8: http://philipyip.wordpress.com/dell-community-forums/

  • Step 1 should be instructions how to get media but as stated above this is unclear for Windows 8.
  • Step 2 tells you to make a Belarc Reader readout which can be useful to have.
  • Step 3a instructs you on backing up date.
  • Step 3b instructs you on making an Acronis Backup (optional, pointless in your case if your installation is corrupt)
  • Step 4 is unnecessary at this moment in time.
  • Step 5 tells you how to obtain the drivers either from the Dell FTP Website or the Dell Support Site. In general the Dell FTP Website is recommended.
  • Step 6 tells you how to prepare SATA Drivers.
  • Step 7a tells you how to completely format your system with DBAN.
  • Step 8 the Windows Install.
  • Step 9 Service Pack installation, unnecessary at this time.
  • Step 10 Driver Installation. - Watch out for drivers which extract and don't install.
  • Step 11 Product Activation.
  • Step 12 Device Manager Check
  • Step 13 Security and Microsoft Office.
  • Step 14 Dell Preinstalled Software - Mainly from My Dell Downloads.
  • Step 15 Obtain Files from Windows.old if not formatted or wiped with DBAN and deletion of unwanted Windows.old.
  • Step 16. Windows Update.
  • Step 17. Updating the BIOS.
  • Step 18. Installation of other Software.
  • Step 19. Additional Desktop Enhancements.
  • Step 20. Creating a Backup (of your clean installation).
  • Step 21. Configuring your mSATA Cache Drive (if you have one).

 

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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2 Bronze

Re: How to get the WIndows 8 installation disk/recovery disk from dell?

when I try to use Dell Backup and Recovery it does not start at all. While trying to start the application from installation folder I get the error that C:\Program Files (x86)\Dell Backup and Recovery\Dbr.exe not a valid path. this keeps occurring even after reinstallation of the Dell Backup and Recovery software.

Please help

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2 Bronze

RE: How to get the WIndows 8 installation disk/recovery disk from dell?

I used the online order form to order the installation disks. They fed-exed....the drivers and utilities disks again! I don't know if this was a mistake, or if they really really won't give you the installation disks they used to supply. Annoying.

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RE: How to get the WIndows 8 installation disk/recovery disk from dell?

Same happened to me.  I want to install a fresh copy of Windows 8... this appears to be impossible.  Very frustrated with Dell.

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Not applicable

RE: How to get the WIndows 8 installation disk/recovery disk from dell?

First of all download Belarc Advisor from the link below to find ur  win8 product key.

http://www.belarc.com/free_download.html

Then get the windows 8/8.1 ISO downloader from microsoft from the link below.

http://windows.microsoft.com/en-us/windows-8/upgrade-product-key-only

Then follow the following steps to download it:

http://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

then just burn the ISO to a disc or 7-zip the ISO and open the setup and install the windows 8 upgrade.

dont forget to backup ur files first.

thank you..

Dhruv

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RE: How to get the WIndows 8 installation disk/recovery disk from dell?

This is an absolutely unacceptable situation. I have not used my "newly purchased" Dell XPS 8500 for almost a year now because it does not boot and I do not have the product key and cannot create the boot up USB. I have wasted far too many hours of my life on Microsoft products. This is absolutely my last such purchase.

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7 Thorium

RE: How to get the WIndows 8 installation disk/recovery disk from dell?

You are in the US so fill out this form here to get a Windows 8.0 Reinstallation DVD:

http://www.dell.com/recoverymedia

Then follow my Windows Reinstallation Guide/A Clean Install of Windows 8.1:

http://dellwindowsreinstallationguide.com/

Unfortunately the way things are setup you need to clean install Windows 8.0 and then update to Windows 8.1 (which is inefficient and basically requires 2 installations). Dell will not send you a Windows 8.1 Reinstallation DVD because Microsoft frustratingly made Windows 8.1 media reject Windows 8.0 keys.

The alternative is to find a retail Windows 8.1 .iso e.g. if you have an additional retail license and clean install with it using a generic Windows 8.1 product key:

http://dellwindowsreinstallationguide.com/a-clean-install-of-windows-8-1/microsoft-product-activatio...

Then obtain your OEM product key using RW-Everything:

http://dellwindowsreinstallationguide.com/a-clean-install-of-windows-8-1/microsoft-product-activatio...

Finally activate Windows 8.1 using your Windows 8.0 product key via the change key:

http://dellwindowsreinstallationguide.com/a-clean-install-of-windows-8-1/microsoft-product-activatio...

I have no idea why things are set up to be so awkward regarding media for this update.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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RE: How to get the WIndows 8 installation disk/recovery disk from dell?

Hi Nitin,

I take it you're from India?

To answer your question, you can get the disk from Dell. The procedure is the following.

1. Call the Dell Customer support 1800-425-2067.

2. Follow the course of the IVRS and punch in your Express Service Code (9-11 Digits, present on the back of your laptop system) and go to Technical Support.

3. Once you are transferred to the executive, explain to him the problem you've been facing. He will give you an option to help you recover the system through the recovery disk. If you chose not to do it, you can very well as for a copy of the Installer. He will record a service and the delivery will be made in 3-4 Working days. Since my system is still under warranty, I'm afraid I can't help you with the charges. I don't know. But I don't expect them to be exorbitant.

4. Your disc will be accompanied by an Engineer. He will reinstall the system for you if you choose so. When you've ordered the dvd, do ask the customer care executive about the drivers you need to download. He'll give you a prompt list of the same.

About your other question:

You can install this copy of Windows 8 on your system as many times as you need.

Since the OEM UEFI key is burnt on your motherboard, you can't use the same to reinstall the OS on another system.

You can use any official installer (not cracks) to install the OS since it is Embedded in the System Hardware.

I hope this helps.

Regards,

Gaurang Prabhudesai.

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2 Bronze

RE: How to get the WIndows 8 installation disk/recovery disk from dell?

I know that what you're saying is true, that a Windows * standard OEM disk will install Windows 8 on a Dell that came preinstalled with it because the product key is in the motherboard's bios chip. My question is will this work for Dell machines that came preinstalled with 8.1? Will I still be able to use an OEM 8.0 disk to install Win 8 on that machine and then upgrade to 8.1, or will I need an 8.1 OEM disk to begin? Or does this even still work (8.1 OEM disk installs 8.1 activated on Dell machine that came with 8.1)?

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RE: How to get the WIndows 8 installation disk/recovery disk from dell?

Am not entirely sure.

Since mine came preinstalled with 8.1, they provided me with an 8.1 installation disk. You need to clarify this with the dell customer care.

Regards,

Gaurang Prabhudesai.

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7 Thorium

RE: How to get the WIndows 8 installation disk/recovery disk from dell?

I know that what you're saying is true, that a Windows * standard OEM disk will install Windows 8 on a Dell that came preinstalled with it because the product key is in the motherboard's bios chip. My question is will this work for Dell machines that came preinstalled with 8.1? Will I still be able to use an OEM 8.0 disk to install Win 8 on that machine and then upgrade to 8.1, or will I need an 8.1 OEM disk to begin? Or does this even still work (8.1 OEM disk installs 8.1 activated on Dell machine that came with 8.1)?

Have a look here, I decided to write a tutorial video on the issue.

My video focuses on installation of a Windows 8.0 OEM/Retail key with a Windows 8.1 .iso.

In your case the situation will be similar. You will need to input the keys that got rejected with the Windows 8.1 media as they are the generic Windows 8.0 keys.

In your case you will need to go to the Store and then update to Windows 8.1 before attempting product activation. See my notes here for upgrading via the Microsoft Store:

http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-w...

Why you would go through the hassle of essentially 2 Windows installs opposed to a direct installation with a Windows 8.1 .iso I don't know but I presume its because of the difficulty Microsoft made in obtaining the Windows 8.1 .iso.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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RE: How to get the WIndows 8 installation disk/recovery disk from dell?

From the responses I've gotten (thank you all), I feel that my question was not understood. If we look at Kiran K's first reply to the original question, he states, "OEM discs (Win8) can be installed on any Dell computers (if Windows 8 is pre-installed in that computer from factory)." This means an OEM disk from Microsoft; not a Dell disk, hp disk, acer disk, etc etc. Go out and by an OEM copy of Windows 8 that a custom system builder would buy, and that disk will install Win8 on ANY brand name computer like Dell, HP, etc, and it will activate instantly because these brand computers have the product key embedded in the bios chip. There's no need for the product key number that came with the purchased OEM version; only the disk is needed. There is also no need for a Dell-specific, HP-specific or Acer-specific (etc) disk.  Now, if you were building a custom system with an off-the-shelf motherboard, you would have to use the product key that came with the OEM disk because the key is not embedded on the motherboard as it is with a Dell, HP, Acer, etc. [If anyone doesn't understand what I'm saying here, please ask for clarification; this is the scenario Kiran is describing]. Today you can purchase an Microsoft OEM version of 8.1. In other words, the Windows store 8.1 iso gotten with a product key IS NOT THE ONLY WAY YOU CAN GET A WIN 8.1 DISK (this is the mistaken idea everyone seems to be operating form--even though it might be the only FREE way to get an 8.1 disk, it is not the ONLY way). Here's the question then: Is the scenario still the same? In other words, if I have a dell-branded machine that came with 8.1 pre-installed (and therefore has the 8.1 product key embedded in the mobo), can a person used the MS OEM win 8.1 disk to install it on the dell and have it instantly activate due to the embedded oem product key just like before with 8.0 as Kiran pointed out? Do you see what I'm asking now? Extra-credit question: will the embedded key for 8.0 also work for an 8.1 OEM disk install? In other works, is the same algorithm used by MS to generate the win8 product keys that are embedded in each motherboard (as they are all unique numbers just like the unique numbers that were on each previous COA labels) the same as that being used to generate the 8.1 embedded keys? Do you see what I'm asking here too?

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7 Thorium

RE: How to get the WIndows 8 installation disk/recovery disk from dell?

As I described the Windows 8.1 OEM/Retail disc will automatically input the Windows 8.1 key when installed via BIOS and reject the Windows 8.0 key prompting for input of a key.

The Windows 8.0 OEM/Retail disc will likewise automatically input the Windows 8.0 key when installed via BIOS and reject the Windows 8.1 key prompting for input of a key.

Microsoft changed the algorithm during installation and hence Windows 8.1 media rejects Windows 8.0 keys causing a lot of confusion. If you procure installation media from Dell for a Windows 8.0 system you will only get windows 8.0 media for this reason. For product activation Windows 8.1 accepts both keys, its unknown why Microsoft didn't do this for installation. The 2 above scenarios can be bypassed by the use of generic product keys and RWEverything and then change key.

Notes on the retail license. The downloaded retail license is locked to a version e.g. Home and won't work on Professional or vice versa. Other installation media such as the MSDN .iso and the system builder media will generally accept both Home and Professional keys.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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RE: How to get the WIndows 8 installation disk/recovery disk from dell?

Forgive me, but your answer doesn't make sense. I'm sure this isn't so, but it almost sounds like you're spinning your previous answer to make it sound as if you actually answered my question accurately (note--been in the business for about 30 years now and so we always have to learn the new stuff coming down the road, but I also I know how MS works). First, there is a different set of keys for a retail vs OEM version. Always was and still is. Always. Therefore the statement "retail/oem disc" is  meaningless, since a retail version will NOT activate with an OEM key and vice versa. That's why they're sold at different prices with different licenses to different customers. So....there's no such thing as a "retail/oem" disk; it's either one or the other. I checked with my vendor. Also google this error message: " This product key cannot be used to install a retail version of Windows 8". Also see http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_install/this-product-key-cannot-b.... So already I see (and again, please forgive me but I have no other way of saying it) you do not seem to have a grasp of the issue here, even though you're trying hard to make it sound as though you do.  Also, the statement "Microsoft changed the algorithm during installation" makes no sense at all, since the algorithm is not used or applied as part of the installation process, but is used at MS itself to generate all the license keys for every version of windows, using a different algorithm for every version (home, pro, retail, oem). The work of the key generating MS algorithms was completed long before you insert the disk into your drive. "Generally accept both home and Pro keys"? Not according to Microsoft and others who have tried it, although the 8.0-to-8.1 upgrade iso may do so, but not for a clean install (which is what I've been talking about, not anything to do with upgrade).  "Generally"? Very fuzzy answer. So, please forgive me again, and I appreciate your efforts, but 'winging it' answers are obviously not useful. I need someone who actually understands and knows the facts surrounding this and has a qualified answer.

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RE: How to get the WIndows 8 installation disk/recovery disk from dell?

Firstly I want to correct you, things have changed since the days of Windows XP... For Windows Vista and 7, retail media did actually accept an OEM product key however phone activation had to be used. The difference in media however was that Dell OEM media used system locked preinstallation where a 25 digit system locked product key was accepted and activated if and only if a valid Dell BIOS was detected. This key was identical for all versions of Windows 7 of a particular sku such as Home Premium preinstalled on all Dell systems:

http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-w...

http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-w...

Also you could install a Dell OEM version of Windows Vista or 7 and then activate with a retail key. I have done this multiple times.


This activation mechanism was too easy to pirate and many fake COAs were sold. Moreover although they weren't needed COAs tended to fade. Microsoft removed the COA in Windows 8. Instead there was a unique 25 digit product key embedded in the system BIOS.  

"This product key cannot be used to install a retail version of Windows 8".

This error message is for the downloader. Microsoft restricted the downloader for Windows 8.0/8.1 to accept retail keys only.

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_install/this-product-key-cannot-b...

The downloader does not accept OEM product keys, either system builder ones or Dell ones. See here where I have got feedback and amended the page:

http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-w...

Many people have used RW-Everything and tried to use their OEM product keys with the downloader and got that error message. Others have tried system builder license with the downloader and got the same error message.

There's differences between the downloader and the installer depending on what product keys they accept. I'm not sure why Microsoft is so inconsistent however we have got much feedback that users can use retail media of the same version to clean install Windows 8/Windows 8.1 on their system. i.e. if a user has a Windows 8.0 (Home) system and Windows 8.1 retail media it will input the 25 digit product key and activate. 

Thus:

The Windows 8.0 installer from either retail or OEM will accept Windows 8.0 OEM (automatically input it from BIOS) or Windows 8.0 Retail media respectively but media from the retail download will be looked to a sku either Home or Core. The OEM or TechNet license will accept both skus; Home and Professional. It will reject Windows 8.1 product keys either OEM or Retail but will accept a generic Windows 8.0 product key. If you upgrade the system to Windows 8.1 via the store it will then allow activation of a Windows 8.1 OEM or Retail key.

The Windows 8.1 installer from either retail or OEM (automatically input it from BIOS) will accept Windows 8.1 OEM or Windows 8.1 Retail media but media from the retail download will be looked to a sku either Home or Core. The OEM or TechNet license will accept both skus; Home and Professional. It will reject Windows 8.0 product keys either OEM or Retail but will accept a generic Windows 8.1 product key. Once its installed it will allow for product activation of the Windows 8.0 OEM or Retail key because Windows 8.1 is a free update to Windows 8.0.

These two guides have 174,315 and 35,459 views respectively. Users have used generic keys with MSDN media, system builder media and of course retail media for both retail and OEM licenses mainly to install Windows 8.1 with a Windows 8.0 license but the opposite will work also:

http://dellwindowsreinstallationguide.com/a-clean-install-of-windows/microsoft-product-activation/in...

http://dellwindowsreinstallationguide.com/a-clean-install-of-windows/microsoft-product-activation/ob...

There are numerous other guides with the same information.

However since you don't really trust what I'm saying...

You can check these threads out in EightForums:

http://www.eightforums.com/general-support/20022-effect-embedded-product-key-oem-windows-8-s-new-lic...

http://www.eightforums.com/installation-setup/44415-how-install-windows-8-1-8-1-oem-key.html

See also Tom's Hardware::

http://www.tomshardware.co.uk/forum/id-2132275/windows-oem-product-key-activate-windows-retail-iso-e...

And this thread on TechNet:

http://social.technet.microsoft.com/Forums/windows/en-US/039722ea-c7e1-4e85-b489-d46692a7c558/oem-sy...

The system builder DVD automatically input the OEM Windows 8 Home key although the user was trying to install 8 Professional with his OEM key. Hence supports both skus.

 

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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RE: How to get the WIndows 8 installation disk/recovery disk from dell?

1. What is the procedure of obtaining the Windows 8 operating system iso from DELL?

Dell provide no .iso you have to request media by phone support as you are India. If you want to clean install the Reinstallation DVD is the only way as the Recovery USB contains preinstalled software such as McAfee, see here for more details:

http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-w...

2. If dell can provide the requested, what are the charges for the same?

Dell do not state a price it depends on the person on the other end of the phone... Also if you are in warranty etc.

3. Can the OEM version of the windows 8 be installed to another computer? What I meant is that how many licenses does I get with OEM version or how many times I can reinstall the operating system during the life cycle of the product(Windows 😎 using the same key?

No the OEM license cannot be transferred to new hardware. You can reinstall it theoretically infinite times but if you reinstall too much (usually within a given time period) you may have to use Microsoft phone activation.

4. If the license key is embedded in the hardware then can I use any windows 8 installer iso to reinstall the OS?

You can use a retail Windows 8.0 or Windows 8.1 .iso to clean install Windows 8.0 OEM however the Windows 8.1 installer will reject your Windows 8.0 product key so you will need to carry out the following workarounds:

Note the OEM product key will not be accepted by the Windows 8.0/8.1 downloaders.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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2 Bronze

RE: How to get the WIndows 8 installation disk/recovery disk from dell?

Of course I'm not going to trust your answer. You showed the first two times that you really didn't understand the questions. You showed the second time that you really didn't understand what you were talking about regarding a distinction between retail and MS oem system builder disks, had no idea regarding key generating MS algorithms, your nebulous "generally", and that an MS oem disk (not a dell disk, ho disk, etc) cannot activate a retail disk. And you're going to correct me? Not only is that quite arrogant, but if you had some comprehension you'd see I already understand that--of course, you're too busy edifying yourself above all others to notice that (yeah, I certainly would not victimize any corporate clients by inflicting you upon them). Forgive me for being blunt, but I've been in the business a long time and have encountered (and fired) your kind of pompous, self-edifying techs before. This is clearly an ego issue with you, that you must always know everything, which you don't. Dazzle with detail or baffle with BS, but do not grasp either the exact issue at hand nor comprehend the details your trying to fake your way through. You've got a few problems here. First, you obviously live in a Dell world and so this explains why you didn't understand questions from the real world regarding things like MS oem disks, MS algorithms, etc. 2nd, you're so busy making yourself look like a know-it-all that you miss what's right in front of your face, a real crippling liability for any tech in the real world (example; my question had nothing to do with any retail disk, and yet you read that into the question and are still hammering it--a real comprehension problem). You also demonstrated with the baffle with BS answer that you have a sincerity/honesty issue as well. At least when you realized by my last response that I could see you were talking out of your you-know-what, you were smart enough to spend some time educating yourself before you replied. But then you respond with this giant dissertation and in doing so (however impressive it might be for the clueless consumers you're probably used to baffling), once again fail to comprehend the substance of my original questions, not to mention that some of it is inaccurate and other parts irrelevant. So...lets see if we can bring you down to earth from your lofty self-delusional cloud and get back to the original points. First, let me help you get your feet back on the ground by directing your attention to the fact that I essentially asked three yes-or-no questions (pity the fool that gets you on a tech support line). Let's see if you are actually capable of answering a yes-or-no question without spontaneously convulsing into an oral diarrhea event (in other words, lets see if you're even qualified to serve as a competent and effective TS person);I'll try to spell it out again carefully so that you do not miss it in your eagerness to self-indulge; I'll even reduce it to two of the original questions

1. Will an installation by a Win 8.1 OEM disk (not a dell disk or and hp disk, etc, but an MS OEM disk, which you may have missed before because you live in a Dell world and therefore are not too familiar with what lays outside that particular ivory tower)....let me start over:   Will an installation by a Win 8.1 MS OEM disk be activated by the product key embedded on the mobo in a brand name computer like a Dell if said machine came pre-installed with 8.1 as it did with an OEM 8.0 disk on a brand name machine pre-installed with 8.0 as Kiran so aptly observed?


YES or NO? Simple. Direct. YES or NO?

2. Will an installation by a Win 8.1 OEM disk activated by the product key embedded on the mobo in a brand name computer like a Dell if said machine came pre-installed with 8.0?

YES or NO?


If this lies too far outside your closed dell universe to answer this competently, natakuc4, or it is somehow beneath you to answer so simply, or you get no self-glorifying satisfaction from answering so simply, I will certainly understand--as I said, I've encountered self-righteous techs like that on job sites before. If you can see how grasping the precise intent of the question without being distracted or showing off, and then answering in the simplest way possible, are hallmarks of a TRULY excellent tech support person, then congratulations! If the excitement is just too much to restrain, I will understand--I've seen it before. Let's see how well you REALLY represent the company you work for. 

Why with so much experience am I asking these questions? Because my corporate clients HATE HATE HATE Windows 8 and don't even want it near their machines, so I have not worked with it much. The questions arise from an employee of one of those clients who asked me to work on his personal machine.

In the end, I may have to admit my own error in expecting such professional answers from a Dell forum when the issue is really about Windows. After all, Dell only represents itself as having a HARDWARE support center. When it comes to Windows, Dell is just a single entity among many under the much larger Microsoft umbrella, and so perhaps these questions would be more intelligently posted in their forums. 

     

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7 Thorium

RE: How to get the WIndows 8 installation disk/recovery disk from dell?

So...lets see if we can bring you down to earth from your lofty self-delusional cloud and get back to the original points. First, let me help you get your feet back on the ground by directing your attention to the fact that I essentially asked three yes-or-no questions (pity the fool that gets you on a tech support line). Let's see if you are actually capable of answering a yes-or-no question without spontaneously convulsing into an oral diarrhea event (in other words, lets see if you're even qualified to serve as a competent and effective TS person);I'll try to spell it out again carefully so that you do not miss it in your eagerness to self-indulge; I'll even reduce it to two of the original questions

1. Will an installation by a Win 8.1 OEM disk (not a dell disk or and hp disk, etc, but an MS OEM disk, which you may have missed before because you live in a Dell world and therefore are not too familiar with what lays outside that particular ivory tower)....let me start over:   Will an installation by a Win 8.1 MS OEM disk be activated by the product key embedded on the mobo in a brand name computer like a Dell if said machine came pre-installed with 8.1 as it did with an OEM 8.0 disk on a brand name machine pre-installed with 8.0 as Kiran so aptly observed?


YES or NO? Simple. Direct. YES or NO?

2. Will an installation by a Win 8.1 OEM disk activated by the product key embedded on the mobo in a brand name computer like a Dell if said machine came pre-installed with 8.0?

YES or NO?

That's only two questions not three... so its impossible to answer three questions when you only give two.

1. YES

2. NO*

* There are workarounds for this issue which are less time consuming and lead to a cleaner installation then upgrading via the Store.

Also note that I do not work for Dell and am a forum volunteer.

 

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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2 Bronze

RE: How to get the WIndows 8 installation disk/recovery disk from dell?

Thank you. As for your confusion on the number of questions, you obviously missed this sentence from my last post: "I'll even reduce it to two of the original questions".

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2 Bronze

RE: How to get the WIndows 8 installation disk/recovery disk from dell?

My system is out of the warranty period. How do I request the windows 8 disk because I had harddrive failure. I shouldn't have to pay since I've already paid for it!

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DellEMC

RE: How to get the WIndows 8 installation disk/recovery disk from dell?

Hi Ledusmc,

I will be glad to help you. Please send me the system service tag along with customer name, place of purchase, address and phone number via private message. Then I can check and see what can be done.

To send a private message, click on my user name and select start conversation.

 

KIRAN KUMAR

Client Tech Support Associate

Social Media and Community Professional

Click here for : Order Status / Download Drivers

Reach us on :   Twitter  @KiranKAtDell

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Not applicable

RE: How to get the WIndows 8 installation disk/recovery disk from dell?

I have a Dell Inspiron 15 3521 that I purchased in 2013. The hard drive has failed so I have purchased a new one. I now need to reinstall Windows 8 but do not have a disk. I also do not know my service tag because it is not on my laptop. There is a white sticker and under thay it just says Service Tag Label.

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7 Thorium

RE: How to get the WIndows 8 installation disk/recovery disk from dell?

This thread is a bit old now. Microsoft took user feedback into account and fixed (most) the problems with Windows 8 digitals deployment. You can download the Windows 8.1 with Update 1 .iso from here:

http://dellwindowsreinstallationguide.com/download-windows-8-1-retail-and-oem-iso/

The correct Edition will work with your Dell OEM key.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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Not applicable

RE: How to get the WIndows 8 installation disk/recovery disk from dell?

Thank you for your reply. The problem I have is that I am trying to install on a brand new, blank hard drive. So I believe your method will not work.

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7 Thorium

RE: How to get the WIndows 8 installation disk/recovery disk from dell?

It will work but you need another Windows system (Windows 7 or later) to download the Windows 8.1 .iso and make the Bootable USB.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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