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New laptop 5558 Windows 8.1 Dell recovery and Back up, Error: an error occurred while creating the factory recovery media dell

I am trying to take back up of the files from my Laptop.

I used it for 2-3 days. 

Stages followed. 

I connected my laptop with a hard disk.

1. Welcome

2. Factory recovery media. After starting the application, following error poped up:an error occurred while creating the factory recovery media dell

3. Data back up to hard disk. No issues for this point

4. Finish

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Anonymous
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RE: New laptop 5558 Windows 8.1 Dell recovery and Back up, Error: an error occurred while creating the factory recovery media dell

Hi,

Thank you for writing to us!

Kindly click on the following link:

https://www.dell.com/support/home/us/en/04/media

This link will give all the information as to how you can use Dell backup and recovery and if there are any other issues with the same.

Thanks

Robin

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