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New laptop 5558 Windows 8.1 Dell recovery and Back up, Error: an error occurred while creating the factory recovery media dell

I am trying to take back up of the files from my Laptop.

I used it for 2-3 days. 

Stages followed. 

I connected my laptop with a hard disk.

1. Welcome

2. Factory recovery media. After starting the application, following error poped up:an error occurred while creating the factory recovery media dell

3. Data back up to hard disk. No issues for this point

4. Finish

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RE: New laptop 5558 Windows 8.1 Dell recovery and Back up, Error: an error occurred while creating the factory recovery media dell

Hi,

Thank you for writing to us!

Kindly click on the following link:

https://www.dell.com/support/home/us/en/04/media

This link will give all the information as to how you can use Dell backup and recovery and if there are any other issues with the same.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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