Highlighted
bb193
Bronze

No Win8 install disk?

I've just bought a new Dell computer (Inspiron 15R 5520) for my daughter which comes with Windows 8. However, there is no Windows 8 reinstallation disk.

Every computer I've ever bought has come with the software disks (I tend to think the software is the valuable bit - the hardware is almost give away). I've had to reinstall windows multiple times on all the PCs I've owned. Not having the disks feels pretty vulnerable.

I know there is the thing about Restore Partitions etc - but what do I do if the hard disk dies and I have to replace it - and the restore partition is gone?

I must have missed something - can you help? How do I get hold of instalations disks and a licence key for Windows 8, so I can get my laptop back if and when it dies?

Cheers

Eric

35 Replies

Re: No Win8 install disk?

Hi,

I apologize for the inconvenience the above issue has caused you, however, if you provide me the system Service Tag in a private message and I will see what best I can do to help you in this concern.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Please reply to my private message.

Thanks and Regards
Priyanka S
#iworkfordell

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Moderator
Moderator

Re: No Win8 install disk?

bb193,

Your Windows 8 system has a program that creates the backup media. It creates your Windows 8 disk. At the link below is information that will provide information on creating the disk needed for your computer.The Windows product key is imbededded into the motherboard. There is no need for inputting this when installing Windows on your Dell Computer

Dell Backup and Recovery Manager

Using the Dell Backup and Recovery Manager

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bb193
Bronze

Re: No Win8 install disk?

Sorry for the delay. I had a look at the Dell Backup and recovery Manager that is installed on the Windows 8 laptop. It provided the facility to put a factory backup on 3 DVDs, which is failrly useful.

However, I couldn;t see how to just get Windows 8 installation on a single disk. I'm guessing that it is not provided now for Windows 8. It is a shame - I'd rather have the pure product rather than all the other bits like Mcafee, Office trial etc.

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Moderator
Moderator

Re: No Win8 install disk?

bb193,

I understand your disappointment.  Microsoft started the OEM  "media reduction" with the Windows 7 release. There as been quit a bit of discussion around this topic. I am not sure if this well ever change.

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Re: No Win8 install disk?

The version of Dell Backup and Recovery manager shipped with my Windows 8 laptop in the UK is different to any of the documentation I can find on dell site and I am having trouble using.  I think I have managed to create a Recovery Disc (on an external drive) but most of the other options (factory default and apps and drives) unable to create to any media.

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Mele20
Silver

Re: No Win8 install disk?

I know that with Win 7 one can request a DELL REINSTALLATION disk using this link:

http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form

I was told that I cannot order a Reinstallation disk until the machine arrives because the service tag number must be entered on the order form. I was told to use the above form to order it for Windows 8 as well as Windows 7.

Why would this change with Windows 8?

There is an excellent tutorial on this forum recommending that ALL purchasers of Dell machines with Win 7 order a Reinstallation disk and reinstall a clean version of Windows before using the computer. Are you saying that those buying Windows 8 machines will be unable to reformat and install a clean Windows 8?

Please respond because I will cancel this machine I ordered (which is currently in production) if I cannot order a Reinstallation disk.  Then I will place a new order for a Windows 7 machine for which I know I can order a Dell Reinstallation disk.

I will be publishing any Dell official reply to various forums because I know that many persons will not buy a Windows 8 machine from Dell if they cannot order a Reinstallation disk like they can for Windows 7. 

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Philip_Yip
Diamond

Re: No Win8 install disk?

Its not an ideal solution and indeed only viable for a short duration of time; Microsoft are selling Windows 8 Professional for a promotional price at the moment. You can get it for $39.99/£24.99. This will last until January 31, 2013, you can buy the DVD from them for an additional cost also.

If you purchase your system with Windows 8 preinstalled by Dell you can purchase Windows 8 Professional from Microsoft which at present is cheaper then getting Windows 8 Professional direct from Dell (at £60 for an XPS 8500), due to the release promotion. It likely won't be cheaper after the release promotion expires. 

Importantly if you get the upgrade from Microsoft you will be able to download a .iso file which you can use to make a installation DVD or USB. I'm not sure how much Dell will charge for shipment of recovery media but its probably more economic to get Windows 8 professional and a .iso download link at present.

See Step 3 of my wiki A Clean install of Windows 8.

Also for a limited time get Windows 8 Media Centre Pack for Free. See here.

There is a free Dell Windows 8 for Dummies guide available from here.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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lmogan
Copper

Re: No Win8 install disk?

Hi,

I bought a laptop from dell with reinstalled win 8 but without win 8 installation disk.

Please advice how to get the installation disk?

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Philip_Yip
Diamond

Re: No Win8 install disk?

You may attempt calling Dell support and asking for one.

For those customers not in the US you will need to contact Dell technical support and ask for one. The customer numbers are available here.

I don't know what Dells policy is for Windows 8, see how much they charge, you may be cheaper buying Windows 8 Professional with a DVD direct from Microsoft.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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