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Troubleshoot option missing from Windows 8 Advanced Startup Options (ASO) on XPS12

When accessing the Windows 8 Advanced Startup Options (ASO), I am expecting to see a menu option called Troubleshoot – see screenshot (from Microsoft).

..but when I access this screen on my brand new Windows 8 XPS12, the Troubleshoot menu item is not displayed – see screenshot.

This is contrary to standard Windows 8 functionality.

I would be grateful for any advice on getting access to the Troubleshoot menu of Windows 8 ASO. Thanks!

 

Regards,

David.

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9 Replies

Re: Troubleshoot option missing from Windows 8 Advanced Startup Options (ASO) on XPS12

Hi David,

I appreciate your efforts for providing the screenshots of Windows 8 Advanced Startup Options. Please follow the steps that I have provided below to start the computer again with Advanced Startup Options and check if the “Troubleshoot” icon appears:

1. On the Windows 8 Desktop, open the Charms Bar by moving the mouse pointer to the top right corner of the screen.
2. Click on “Settings” and the click on the “Power” icon.
3. Hold down the “Shift Key” and click “Restart”.
4. Windows 8 will load the Advanced Startup Options.

Please let me know if the “Troubleshoot” icon appears.

Thanks and Regards,
Rajath N
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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tictag
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Re: Troubleshoot option missing from Windows 8 Advanced Startup Options (ASO) on XPS12

Rajath,

Those are the steps I followed in order to get the screenshot posted.

I also tried the Advanced startup method via PC setting (see screenshot) and the shutdown /r /o CLI method. All result in the same screen, all missing the Troubleshoot menu item.

Regards,

David.

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Re: Troubleshoot option missing from Windows 8 Advanced Startup Options (ASO) on XPS12

Hi David,

Thank you for your reply and for providing an update on the status. Please provide the screen shot of Disk Management window and the reason for accessing the Troubleshoot icon.

Thanks and Regards,
Rajath N
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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tictag
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Re: Troubleshoot option missing from Windows 8 Advanced Startup Options (ASO) on XPS12

Curiously, I was on the phone to Dell technical support last night and, during the call I had reason to go into the advanced startup options and there it was! Troubleshoot. No idea what I did or why it was suddenly there but there it was.

Of course, I congratulated the agent on a job well done! Smiley Wink

Regards,

David.

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bjhmc
Copper

Re: Troubleshoot option missing from Windows 8 Advanced Startup Options (ASO) on XPS12

i have the same problem of troubleshoot icon missing in advanced setup in windows8 in dell inspiron laptop.i need that to install an unsigned driver.

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tictag
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Re: Troubleshoot option missing from Windows 8 Advanced Startup Options (ASO) on XPS12

That option is definitely there (Advanced Startup Options > Troubleshoot > Advanced Options > Startup Settings > [Restart] > Disable driver signature enforcement)  but I'm afraid I still do not know why the Troubleshoot option suddenly became available.

There are some additional boot options (though, not this driver enforcement) using the System Configuration tool (msconfig.exe). Maybe this might take you some way forward.

HTH

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nyclubmix
Copper

RE: Troubleshoot option missing from Windows 8 Advanced Startup Options (ASO) on XPS12

Good Day

This is my first time posting in a forum but I have not been able to resolve my issue.

My windows has been recently upgraded to windows 10, and before it has a chance to get to the login screen it goes blank.

i have used the installation usb to access advanced options but unfortunately I do not see "Startup Options" although everything else is listed.

DiskPart shows my volume as E:\ i'm guessing because my system rese is showing as C:\ due to the fact that I am using a recpovery usb.

Please Help, my Drive depends on it.

And this is a brand new hard drive, so no it has not failed. It was perfectly fine before the upgrade.

Windows is not allowing me to return to the previous build neither, as i was thinking it had to do with a hardware compatibility issue.

I have an asus P5QC Motherboard with a Core 2 Duo Processor and 8gb Ram and ATI Radeon Graphics Card approx 4 Years old

Thanks

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Corbonzo
Copper

RE: Troubleshoot option missing from Windows 8 Advanced Startup Options (ASO) on XPS12

Hello, did you ever fix this issue?? Because I'm currently am having the exact same problem as you. Thanks

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nyclubmix
Copper

RE: Troubleshoot option missing from Windows 8 Advanced Startup Options (ASO) on XPS12

Yes, I have dual screens and my OS main monitor was set to the one which was powered off

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