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USB 3.0 Driver
Hello,
I bought my laptop whit windows 7 on it. Now, I have upgraded it to 8 and I found all the drivers in here except the USB 3.0 driver . And I can't plug my WD hard drive on my laptop. it doesn't even recognize it as USB 2.0. the problem is that all the ports is USB 3.0 on the inspiron 5520. So, I hope you can help me with that .
Thanks ..
DELL-Rajath N
1.8K Posts
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January 23rd, 2013 09:00
Hi D7D7,
Windows 8 should install the USB 3.0 drivers by default from the Chipset drivers as a separate driver is not available. You can try installing the Windows 7 driver in Compatibility Mode and check if the ports work properly. You can download the drivers from the following link:
http://dell.to/RJc1H6
Follow the steps provide below to install the drivers in Compatibility Mode in Windows 8:
1. Right-click the Setup icon and choose "Properties."
2. When the "Properties" dialog box appears, click the "Compatibility" tab and then click the "Run Compatibility Troubleshooter" button.
3. In the "Compatibility Mode" section, select the "Run This Program in Compatibility Mode For" check box and select the program's desired Windows version from the drop-down list.
4. Click "OK" and then run the file again.
Please let me know if you need further assistance.
D7D7
12 Posts
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January 24th, 2013 05:00
http://img443.imageshack.us/img443/7743/84204837.png
same massage unfortunately :(
What Chipset should install USB 3.0 driver ? because its 3 in the chipset driver section for windows 8 here in the site.
DELL-Rajath N
1.8K Posts
0
January 25th, 2013 10:00
Hi D7D7,
Thank you for your reply and for providing an update on the status. It is the second driver in the Chipset list. You can download the drivers directly from the following link:
http://dell.to/PXPnfp
Please let me know if you need further assistance.
D7D7
12 Posts
0
January 26th, 2013 05:00
I did install it and I restarted my computer. Then i plugged my USB 3.0 HDD but it didn't showed in the my computer.
is there a way to reach the HDD on my comuter ? even if it convert the hdd to USB 2.0 or something.
appreciate your help ..
DELL-Rajath N
1.8K Posts
0
January 29th, 2013 11:00
Hi D7D7,
Thank you for your reply. Please right click on “Computer” and then link on “Manage”. Please check if the hard drive is detected in the Drive Management and let me know about your findings.
D7D7
12 Posts
0
February 16th, 2013 09:00
Hi,
Sorry for late and thank you for your patient .
anyway I did plugged the USB 3.0 hdd then I checked disk management but it never appeared :(
DELL-Rajath N
1.8K Posts
0
February 19th, 2013 00:00
Hi D7D7,
Thank you for your reply and for providing an update on the status. I suggest you to update the BIOS and check if the hard drive is detected properly. You can download the BIOS from the following link:
http://dell.to/ZodNT6
This issue can also occur if the USB 3.0 cable is damaged internally. You may also check with a known good USB 3.0 cable. Please let me know if you need further assistance.
D7D7
12 Posts
0
March 5th, 2013 03:00
I installed it and nothing changes !
sgbr76
2 Posts
0
November 21st, 2013 14:00
Hi D7D7!
I have almost the same problem with my 5520 R15. Have you found any solution for this annoying situation?
Thank you,
Gábor
D7D7
12 Posts
0
November 22nd, 2013 01:00
Unfortunately no
heresjaken
6 Posts
0
November 22nd, 2013 07:00
I wonder if you have actual faulty hardware.
Try returning it under warranty