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mariahs
1 Copper

Una el to use computer

Hello, I sended my Dell Inspiron 5547 for a repair  whit Dell and when i got it back i wasn't able to use the computer. When I turn it on the screen goes black and says: "checking media".Then the screen goes black for a while and says: " no boot device found. Press any key to reboot the machine" and it never works, it's been a week and I can't use the computer. Please help, I Don't have any backups and I Don't want to lose any documents.

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3 Replies

RE: Una el to use computer

Hi,

Thank you for writing to us!

Kindly follow the steps below :

·          Enter the BIOS by pressing F12.

·          Look for an Option called FAST BOOT.

·          Change the option to AUTO and save the settings

·          Restart the computer.

·          After the machine is restarted, Please ALT + F with in 5 Secs when the machine is on the DELL LOGO Screen

·          When Press ALT + F, A prompt asking for Manufacturing Mode is displayed

·          Get the AMT code from the Sticker pasted on the the side panel of the machine and enter the AMT CODE in the prompt

·          The system enters the windows

Kindly private message the service tag and email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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mariahs
1 Copper

RE: Una el to use computer

hi Robin,

I can't find the AMT code, but now the computer screen shows this message:

"RECOVERY

Your PC needs to be repaired.

The boot configuration darta for your PC is missing or contains errors.

File:\EFI\Microsoft\Boot\BCD

Error code:0xc000000f

You'll need to use the recovery tool on your installation media.If you don't have any installation media (like a disc or USB device) contact your system administrator or PC manufacturer."

I Don't have any instalation media that I can use. Can I download it from Dell?

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Philip_Yip
6 Indium

RE: Una el to use computer

You can Download Windows 10 RS1 from Microsoft:

http://dellwindowsreinstallationguide.com/download-windows-10-oem-and-retail-iso/ 

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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