Upgrading to W8

I have tried to run w8 upgrade assistant but it keeps bringing up these 4 conflicts see below and then not going past the ‘just getting a few things ready:


Atheros Bluetooth Suite (64) Atheros, Version

Dell WLAN and Bluetooth Client Installation Dell Inc., Version 9.0

Intel(R) USB 3.0 eXtensible Host Controller Driver Intel Corporation, Version

Qualcomm Atheros Bluetooth Suite (64) Qualcomm Atheros Communications, Version


Has anyone else had these issues when upgrading a XPS8500/ If so any solutions?

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3 Replies

Re: Upgrading to W8

Hi PeterSt,

Before upgrading to Windows 8 on XPS 8500, please ensure that the following steps are performed:

Update the BIOS version to A09 from the link mentioned below:
Note: Before updating BIOS please ensure that:
*No external devices (flash drives, printers, external hard drives) should be connected.
*All other programs should be closed and documents saved


Now, before uninstalling any application or drivers as instructed by the Microsoft Upgrade Advisor, download the following drivers:

DW 1703 WLAN + BT Win 8 Driver: ftp://ftp.dell.com/FOLDER00685045M/3/DW1703_W84_A00_Setup-C2YWP_ZPE.exe
Intel USB 3.0 XHCI: ftp://ftp.dell.com/FOLDER00306237M/1/USB3.0_Intel_W74_A00_Setup-9J21D_ZPE.exe
Intel IME update: ftp://ftp.dell.com/FOLDER00699393M/1/ME_Intel_W84_A00_Setup-CR1H4_ZPE.exe
Intel Chipset: ftp://ftp.dell.com/FOLDER00685042M/3/Chipset_Intel_W84_A00_Setup-89J9Y_ZPE.exe
Intel Rapid Storage: ftp://ftp.dell.com/FOLDER00703949M/3/RST_Intel_W84_A00_Setup-W2JXP_ZPE.exe
AMD Video Driver: ftp://ftp.dell.com/FOLDER00749652M/3/GFX_A00-00_8.982.12_G1MJ2_Setup_ZPE.exe
Sound Driver: ftp://ftp.dell.com/FOLDER00685039M/3/Audio_Realtek_W84_A00_Setup-XK1WP_ZPE.exe
Dell Digital Delivery: ftp://ftp.dell.com/FOLDER00619277M/15/DellDigitalDelivery.2.2.2000.0_Install_ZPE.exe

Now, uninstall the applications as instructed by Microsoft Upgrade Advisor. To uninstall the applications, go to > Control Panel > Programs and Features > Uninstall.

After uninstalling all the old drivers and applications, install the latest ones that were downloaded. Bios Update is critical.

Once all the updates are performed, you can proceed with the Windows 8 upgrade. Once Windows 8 upgrade completes, please perform a windows update to complete the up-gradation process.

Note: In case you are not able to click on the links, then copy and paste the link in your computer's browser.

Please reply if you have any questions.

Thanks & Regards,
Appu S
To know more about Dell’s Product Support, Drivers & Downloads, Orders & Dispatch status -> choose your region USA, India. For Dell Support Videos, click Here.

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Re: Upgrading to W8

Hi Appu, I have updated the bios to A09, which seemed to go ok. Then tried the

drivers 2 of theses would not install


& ME_Intel_W84_A00_Setup-CR1H4_ZPE

I used Driver Genius Professional Edition to scan and update the rest.

driver genius is telling me there are no further updates using their 28thh

October data base. Have you any other thoughts the W8 upgrade assistant is

still showing the same errors as below, or should I stay with W7



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Re: Upgrading to W8

You should update they drivers after installation of Windows 8. They work fine on my XPS 8300 (although they are for the 8500).

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads

#IDoNotWorkFor Dell
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