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Windows 8.1 won't activate after hard drive swap

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Hi, I've swapped my laptops hard drive following a fault. Dell gave me a usb restore drive which I used to build the hard drive to Windows 8.1 I've now found that Windows will not activate and I'm being prompted to enter a product key. I don't have a registration key as its injected into the bios.. Can support please resolve this? I believe I need to provide you with my service tag? Thanks
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RE: Windows 8.1 won't activate after hard drive swap

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Hi,

Thank you for writing to us.

We would like to know if the Motherboard was replaced on the system ,in case the motherboard was replaced you would have received Key with it.

Kindly provide us with the service tag and email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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RE: Windows 8.1 won't activate after hard drive swap

Jump to solution

Hi,

Thank you for writing to us.

We would like to know if the Motherboard was replaced on the system ,in case the motherboard was replaced you would have received Key with it.

Kindly provide us with the service tag and email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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