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Nanika51
Bronze

Windows 8 Dell Backup and Recovery Manager doesn't work

I have an Inspiron 7520 and uninstalled and reinstalled the new version of Dell Backup and Recovery Manager -- upgraded to premium to make sure that I would have full ability to use the program. Note: the old version didn't work at all -- hung up on backup, etc.

I have rebooted.

When I try and open the Manager interface, I can't. All I get is the clock logo with the hand spinning. I cannot set the destination. I cannot select what I want to back up. I've tried this several times and just get the spinning clock which I end up ending through Task Manager. 

I have tried opening the Manager from the installed link on desktop, from my list of programs, from the Start menu, and from the tray icon. Nothing works.

Any suggestions?

Nan

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20 Replies

Re: Windows 8 Dell Backup and Recovery Manager doesn't work

I have the same issue with the non premium version, I made the mistake of upgrading to v1.0.0.4 that is available for download and now have the same spinning clock, the program never loads so can't do anything with it. I have tried twice now to uninstall and then reinstall but still the same issue with spinning clock.

This is on a brand new XPS 8500 running windows 8. The reason I tried upgrading is that the version I had would not create recovery disk on usb key (would take forever to see the usb key and then would fail with pretty much useless error message before writing anything to the usb key, all it would do is format it to something that could no longer be read by windows.

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Re: Windows 8 Dell Backup and Recovery Manager doesn't work

So today I get a pop-up message to upgrade Dell Backup and Recover to v1.0.0.5 again and I let it install and then after the required restart I start Backup and Recovery and yes you guessed it, still the spinning clock, the program still will not open. I don't get this, this is a dell built machine and their own software won't run, do they not do any testing before releasing updates?

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Nanika51
Bronze

Re: Windows 8 Dell Backup and Recovery Manager doesn't work

I got an even worse situation: I tried to open as an Admin. Got the spinning clock. Ended task with Task Manager. Then got this error message: "Dell Backup and Recovery has not been able to detect the Recovery Partition on this computer. It may be missing or corrupted. To recover your computer to the original factory state and restore the Recovery Partition, please use your System Recovery Discs.  Note: you will not be able to preserve your data with Dell Backup and Recovery System Backups until the Recovery Partition is repaired."

Really? You want me to do system restore? You've got to be kidding me. New computer. Nothing wrong except that the Recovery partition was probably screwed up  when I bought it because Dell Backup has NEVER worked. So I'm not holding my breath on that particular option.

I would bet that it still won't work and I will have spent hours and hours on this for nothing. Maybe when I have a few days with nothing else to do AND I've read that others have resolved all other issues with this stupid program.

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datajunkie
Copper

Re: Windows 8 Dell Backup and Recovery Manager doesn't work

I've had this problem too and after hours on the phone with support I just decided to go with a cloud backup solution from Zetta.net since it works for all our desktops, laptops, servers, and VMs.

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Nanika51
Bronze

Re: Windows 8 Dell Backup and Recovery Manager doesn't work

I'm using Slimware's Reclmg Manager which I actually had to use to go to a restore point and it worked, so better than nothing. And  better then wasting time trying to do a system restore when Dell Backup didn't work when I took my computer out of the box. Thanks for letting me know that you have similar issues.

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marcb52
Copper

Re: Windows 8 Dell Backup and Recovery Manager doesn't work

I had an even worse experience.  After starting the recovery process with Windows 8 on a new Dell laptop, I inserted an 8 GB USB drive in into the computer.  After the recovery process failed, the USB drive became unusable.  It cannot be read, it cannot be formatted.  It was destroyed.  Please be careful with the Dell software on a Windows 8 computer, it will damage other computer peripherals.

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Re: Windows 8 Dell Backup and Recovery Manager doesn't work

Hi marcb52,

As you have mentioned the recovery process failed, please share if the system is booting right now or not. Were you trying to recover the system using the flash drive? Are you getting any errors?

You may run the hardware diagnostics to check for the hardware functionality. Please follow the steps below:  

  • Reboot and press F12 to enter the Boot Menu
  • When the boot device list appears, highlight Diagnostics and press Enter
  • The computer begins to run the Pre-boot System Assessment, a series of embedded diagnostics that perform initial testing on your system board, keyboard, hard drive, and display
  • In case any hardware component is bad, you will get a corresponding error

Dell Backup and Recovery software should not affect the flash drive. You may try to format the flash drive from the command prompt. Please follow the steps below:

  • Press ‘Windows’ key + R on ‘Desktop’ screen.
  • Type ‘cmd’ in the run box and hit ‘Ok’
  • Type ‘diskpart’ ->Enter
  • Type ‘list disk’ ->Enter
  • Type ‘select disk X’ ->Enter (x is the allocated number for the drive).
  • Type ‘clean’ ->Enter

Keep me posted with the information. I will be glad to assist further.

Thanks & Regards
Amogh G
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USAIndia. For helpful Dell Support Videos, you may click Here

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Re: Windows 8 Dell Backup and Recovery Manager doesn't work

So I noticed today that there is a newer version 1.0.0.6, I have installed it and this stupid program still won't start, just the spinning clock on the desktop forever!

I have to wonder if Dell ever test this software, this is the third version I have tried and none of them have worked, (1.0.0.4 at least started but couldn't actually do a backup so it was useless, 1.0.0.5 wouldn't start, just the spinning clock and now 1.0.0.6 the same spinning clock).

I don't think I will bother trying any further versions of Dell's Backup and Recovery software, time to move on to something that works.

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davhill
Copper

Re: Windows 8 Dell Backup and Recovery Manager doesn't work

I have been getting the spinning clock too. The Windows 8 application log shows an abort in DBR.exe.  I paid $39.00 for the upgrade Dell nagged me to make.  Did anyone get their money back?  Dell support acts like they never heard of anything called Backup and Recovery.

Faulting application name: Dbr.exe, version: 2.0.0.48, time stamp: 0x50ae2f1c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc00001a5
Fault offset: 0x00330049
Faulting process id: 0x34c
Faulting application start time: 0x01ce6e97bce4f01c
Faulting application path: C:\Program Files (x86)\Dell Backup and Recovery\Dbr.exe
Faulting module path: unknown
Report Id: 52a9bd2b-da8b-11e2-be8e-c48508b3eaf1
Faulting package full name:
Faulting package-relative application ID:

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