Dell Backup and Recovery updated itself yesterday to v188.8.131.52 and I am shocked it actually works! The spinning clock runs for about 30 seconds and then it finally opens and I was able to do make a factory reinstall disk to usb key. Now it wants me to upgrade to premium so I can do scheduled data and system backups, no way to do that with the basic version. I don't think I will bother, I have another working backup solution I am not going to waste money on Dell backup software now.
Beware cloud backups. I used Carbonite for backup solution on two computers. Even paid premium to backup my USB drives. All appeared to be backed up correctly... until I needed to restore a damaged disk to a new disk, then I learned that the USB drive was NOT backed up... well about 1% of it was, but 99% of the documents, pictures, music files, and videos were not in the backup on Carbonite.
I lost Carbonite after getting a NOOP on their customer service, just run-arounds. Then found that Acronis backup can't handle SSD drives worth a dime. Ended up with Macrium for backup solution. Recommend them as they actually work on a DELL XPS 2720 with a 30GB SSD Drive RAIDed to a 2TB HD.
I won't go with another cloud storage option forever. They limit the types of files you can backup, then don't backup what they claim to handle. Worthless waste of money in my opinion.
I had good advice many years ago, always do a test restore after setting up new backups to make sure what you think is being backed up really is being backed up and do regular test restores (monthly or quarterly depending on how important the data is to you). Never assume a backup worked as you expect just because you didn't get any error messages. I think that is good advice whether you are using cloud or any other method for backups.
I remember one coworker being in tears after she lost all of her data after a hard drive failure despite doing daily backups to the server. She discovered to her horror after doing a restore that all that was available to restore was a lot of empty folders (her wild cards to decide what file types were to be backed up were not set correctly so no files were backed up, just directories) Needless to say she had never once tried to do a test restore to verify her backups were working properly. I felt bad for her, not really her fault, she had been told to do daily backups and she was but no one ever told her to test them by trying a restore.
I made the mistake of letting mine update itself too. It hung at "Restarting..." and the GF turned it off. After a very long chkdsk and a few days it tried updating again and is now spinning forever on "Restarting..."
The drive is occasionally active, the spinning marbles are going around and around and the mouse pointer still moves. It's reachable as an SMB server on the wireless network and writing the Win8 file history backups to another server . . . but on its console it's been spinning the marbles beside "Restarting..." on a black screen and nothing more for about four hours now.
The mouse pointer moves but clicking does nothing. The caps-lock light toggles. Ctrl-Alt-Del: nothing. Alt-Tab: nothing. Windows-C: nothing. Windows-R: nothing.
I'm starting to wish I'd installed a way to do an orderly shutdown without a working console. SSH to cmd, even.
Tapped (didn't hold) the power button and it went dark and eventually shut off. Came back up with version 184.108.40.206 available (after a good two minutes of the spinning clockface) and claiming to be the current version. The dbr.exe.re.log file shows compiled Nov 4th, 2013 16:53:14... so whatever version was pushed right before that is the one that flubbed the restart process.
Ugh. Oh, and starting the 'restore' process shows it unable to find any of the dell backup I did a month or so ago, though it remembered the network folder I'd chosen as the destination.
Starting a new backup I got the same vague "an error has occurred" message as last month. The folder receiving the backups shows six files, two roughly CD sized and one about a fifth of that. As before, trying to restore shows nothing to choose from.
I'll stick with Windows File History and Norton 360 for backups, for now. The built in backup stuff finally seems pretty good under Windows 8.1.
The following morning I've confirmed that version 220.127.116.11 (whose executable says it's version 18.104.22.168) doesn't work for backups.
It wrote 13 files to the network drive: three small ones and ten meaty ones at about 666,500KB, give or take a few hundred K.
The first three meaty ones are dated about 15 minutes apart. The next six are dated about an hour apart. The last one, about half an hour later (about five hours ago now). They total about 5.8GB.
The most recent two of the small ones are dated three minutes after the fourth one back in the meaty series.
The Dell software says in white type on a blue background "An error occurred during the process". The green progress bar is all the way to the right. A blue spinner continue to spin beside "Backing up". In the bottom right corner a button says just " OK ".
I pressed okay and took a look at the options under data restore. After "Data recovery" and "Yes, continue" I got "Dell Backup and Recovery encountered a problem and needs to close. We are sorry for the inconvenience. [Close]"
So, right, backup doesn't work. Anyone tried the recovery disks it burns? The bootable system restore thumbdrive it wants to make?
Sounds like it is time to write Mr. Dell. Maybe he knows someone who can provide a proper solution! It is hard to believe one buys a new computer and can't get the provided software to work properly to support the computer.
A bit different. I have a new XPS8700 with Win 8.1. After, for an unexplained reason, Backup and Recovery required me to do just that, recover to the original system software, which it did without other than talking a long time, Backup and Recovery itself started failing. Failing in that it would start, but before long it would display in a pop-up “Backup and Recovery has encountered and error and needs to close”. Now while I could see the ‘busy’ clock running in the original screen and even that when it finished and was waiting for user input, I could only get to the error screen and if I clicked on ‘ok’, it terminated the program.
Now comes the frustration with DELL. After uninstalling and reinstalling Backup and Recovery at least three times myself, their ‘Help Desk”(?) could only suggest the same thing. So I made a pain of myself, got to a supervisor, demanded a techie rather that a ‘fix by numbers’ help desk. When I finally got to one, he got on remotely, saw the error and started to work.
Short version of the answer was that the installed version of Backup and Recovery was attempting to go to address 0x000000000….. at which point the error was generated. The techie looked for another version of the software and eventually actually installed the Windows SEVEN version. It worked.