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July 5th, 2013 07:00

Windows 8 crashes when ever i update

If i update windows 8, system gets into automatic recovery while restarting ..... its inspiron 14z 5423... always i need to reinstall the OS....

5 Practitioner

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274.2K Posts

July 5th, 2013 17:00

Hi,

Welcome to the community

I recommend that you run diagnostics first, restart the computer, on Dell logo keep tapping F12. Choose diagnostics and post back error codes. If all test passed, problem could be on Operating System.

Let me know of the results.

14 Posts

July 5th, 2013 21:00

Thanks for the reply .... All tests passed..... What would be the problem with OS?

5 Practitioner

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274.2K Posts

July 6th, 2013 01:00

Hi, how do you reinstall OS? Thru Reset or Refresh Feature? I think there is a corruption within the Recovery Partition.

14 Posts

July 6th, 2013 07:00

Its thru Win 8 dvd.... fresh installation....

5 Practitioner

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274.2K Posts

July 8th, 2013 23:00

After fresh reinstallation. Will it crash right away when you update?

14 Posts

July 9th, 2013 02:00

Yes, after the fresh installation, I update it, and while restarting it gets into blue screen saying "your pc ran into some problems"

5 Practitioner

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274.2K Posts

July 9th, 2013 22:00

Hi,

Is this an upgrade version of windows 8? Or did it come with windows 8?

This link might help ;

14 Posts

July 28th, 2013 11:00

It came with windows 8, i got the problem fixed, once i configured my iSRT, it work's fine ..... And thanks for ur support.

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