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mattspc
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XPS 8700/Window 8.1 Unable to Boot - Unable to Restore - Unable to Refresh - Backup and Recovery Finds No Error

Hi,

Question Re: XPS 8700 with Windows 8.1.  if computer is no longer able to boot into Windows.

And Restore is not able to correct issue. 

And Refresh is unable to correct issue.

But Dell Backup and Recovery indicates no issues were found and now asks to Reinstall Operating System.

is Installation Restore/Original Image Media required to complete the Reinstallation usind Dell Backup and Recovery?

Alternatively if the Reset My PC option is used is Installation media required?

Thanks.

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RE: XPS 8700/Window 8.1 Unable to Boot - Unable to Restore - Unable to Refresh - Backup and Recovery Finds No Error

Hi,

Thank you for writing us!

Is Installation Restore/Original Image Media required to complete the Reinstallation usind Dell Backup and Recovery? : No you dont need one

Alternatively if the Reset My PC option is used is Installation media required?  : No

OS media required only in case of clean installation

 Also for the above questions : It will only work if the original recovery partition is there on the HDD.

Kindly provide us with the service tag and email address.

Thanks

Robin

 

DELL-Robin D
Social Media Support
#IWork4Dell

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