2 Bronze

XPS8500 Reinstalling Windows8 pro on unformatted new hdd from Dell

Due to problems with the original hard disk (hanging after doing the restoring factory default) the Dell engineers replaced my hdd with a new similar one

Dell did send me the recovery DVD but this DVD is not able to make a fresh factory image install on NEW raw Dell hard disks. So after I was not able to fix it myself Dell send an engineer with another new hdd. Unfortunately he was not able to install windows8 on this new hdd because they did not have the correct software for new hard disks.

Despite all his 2-3 hours efforts I cannot use my brand new XPS 8500 with the Seagate HDD and Windows8 pro. Dell is not able to replace hard disks including the original factory image and settings. Even the Win8 Recovery Media for Windows and products 64 bits is not able to make a fresh new install of Win8 including all factory defaults on a NEW RAW Dell Hard disk.  This because the new HDD from Dell only works if an Operating System is installed. Dell is aware of major problems with installing Windows8 Pro on a new unformatted Dell hard disk. They told me it has to do with the license; only with the original hard disk it is possible to use the same license. The OEM license is burned on the mobo also and related to the hdd from the factory, not any new other hard disk it seems.

The crazy thing is that only by replacing the motherboard and SSD and a complete new license it is possible to get this machine working again. This is a major problem and more customers are affected as Dell told me. I phoned Dell and they told me they could not say how long this replacement will take. And because this issue is going on too long I hope to find answers so perhaps I can fix it myself.

My XPS 8500 is working fine with my old Windows7 system on it, but when I want to use the new hdd from Dell (so only 1 new Dell Hdd) and do a fresh new install that is not possible.

Somehow it is not possible to receive a new hdd similar pre-imaged with the Dell OEM Win8 Pro OS on it. They told me, because there are so many configurations...:’). Bit expensive for new hard disks to replace the motherboard and ssd and then a complete new license including documents and reinstall USB software special for this and the hours that a engineer is visiting me. Last time he was 2 - 3 hours here.

Is there some specialist who can help me, because I have the feeling this will not be solved quickly, and I want this machine to work I paid for it. However I have found a previous image of my old Dell HDD that I made on day 1, is it not possible that I can use my old image and use Norton Ghost to replace it back onto the new dell hdd? I can make a recovery Ghost Windows PE disk with the correct Dell drivers on it, which is not so difficult. If things take too long I have to do something myself and be my own Dell support.  I paid money in addition extra for the Win8 Pro version, the right to install it on another Dell hard disk in case of failure one may hope so.. But the facts are one OEM license for 1 factory hard disk (and not another one)  related to this specific mobo and system number.

So I hope somebody has some advice. Or at least how I can install windows8 on this new hard disk? Based on my current license. How do I make a fresh install on the empty raw Dell Seagate hard disk? If not then how long does it take to receive the new mobo and ssd and new licence? Dell could not tell me how long it takes before they receive all replacements; mobo & ssd and usb install software and new license on paper. They told me to write a letter, bit strange answer. Thanks in advance.

 
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3 Replies
4 Germanium

Re: XPS8500 Reinstalling Windows8 pro on unformatted new hdd from Dell

Wow, that is truly idiotic. Grab an aftermarket HDD or SSD and see how it goes.

We have all this "special" new firmware-based security and certificate trash to thank for this sort of thing. Some call it progress. The scary part is that it is becoming the industry standard under the pretense of keeping information secure and guarding against malware. So, don't blame Dell for this issue. They are just rolling out the technology like other companies are or will be. All OEMs are under pressure from Microsoft to do this. Without it, hardware does not get "certified" for Windows 8 if my understanding is correct.

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2 Bronze

Re: XPS8500 Reinstalling Windows8 pro on unformatted new hdd from Dell

yes i understand the Dell/MS problems, and the reasons. But I want a working XPS:emotion-1: Meanwhile I created a Ghost recovery disk with the drivers of the Dell recovery media disk, and somehow then I managed to install Win8 from the recovery dvd of Dell on the SSD disk, fully working. But not onto the HDD, anyway  a step further,

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2 Bronze

Re: XPS8500 Reinstalling Windows8 pro on unformatted new hdd from Dell

Hi,

I was able to install Windows8 on a different Hard Drive in my XPS-8500, I did this as a test because I wanted to be sure that I can have a working computer even if my original hard Drive dies.

To reinstall Windows8 I used a Windows8 DVD that I requested from DELL. This DVD contains a clean installer of Windows8, without all the extra software and applications from DELL; but I prefer this, because the Recovery Software from DELL that came installed in my XPS-8500 was rubbish. It didn't work properly  after reducing the C partition of the original drive and creating a D partition (with the space that was freed from C) for my data. The Recovery Software from DELL also couldn't restore images created with the same software.

The only issue that I had when installing Windows8 on a new HDD was: the Windows8 installer was complaining about the new disk being MBR and not GPT. So I searched in google how to covert a MBR disk into an GPT disk, and after doing that I was able to install Windows8 in the new disk.

The only scenario where I am not covered for now is: if my motherboard dies after the warranty period. There I will have to go through the hassle of contacting DELL and figuring out how I can install windows 8 having a new motherboard, because the license is embedded somewhere in the motherboard.

I would prefer installing a different motherboard in my system if this happens, not one from DELL.

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