AyaMohammed
1 Copper

product key

I plan to reset my dell XPS10 RT8.1 by fully erasing everything then reinstalling windows but I would kindly like to know the following :

1. will it require -after finishing the reset- the product key ? since a product key didn't come with the laptop , is it embedded ???

2.will this process remove the office 2013 RT home & student ? or will it reset it to its original setting ,, since I'm doing this process due to an error where the office won't open and it says license not recognized and I've tried all reasonable ways (refresh , reset , USB recovery disk ) and contacted office for assistance but they said I have to buy a new office ( but I know it can't be installed in RT as u know )

many thanks in advance 4 yr help and advise

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1 Reply

RE: product key

Hi,

Thank you for writing to us!

When you reinstall the Operating system if it is an OEM version it will not ask for the product key.If a Dell Dusb key is used it will not ask for the Product key ,however Office cant be restore and only Microsoft will be able to advice you on the same .

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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