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windows 8.1 recovery problem and install dell backup and recovery software...

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i had upgrade my windows to 8.1, the problem is that i cant install Dell backup & recovery, when i installing and updating PE I get FACTORY SETUP ERROR 5

is there any technical help me please...thx

 

 

however...its cant recovery or reset my laptop back to factory image...

http://en.community.dell.com/cfs-file.ashx/__key/communityserver-discussions-components-files/3518/1...

just like this photo...

recovery cant... refresh also cant...

 

 

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RE: windows 8.1 recovery problem and install dell backup and recovery software...

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just similar same with my problem, my one is factorysetup error 5, i think its different...

however my recovery software uninstalled, because installed new version need to uninstall old version, after it cant install new version....:emotion-7:

then ur laptop can launch recovery or not??my one cant just show above picture.....

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RE: windows 8.1 recovery problem and install dell backup and recovery software...

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Same problem here: windows 8.1, dell backup and recovery 1.6.2.4. During the installation, when the box of "updating PE environment" appears, i get "factory error 5"

Is there any solution?

Regards

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RE: windows 8.1 recovery problem and install dell backup and recovery software...

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Hi Francisw,

The link between the operating system and the recovery partition seems to be corrupt. Please send me a private message with the computer's service tag, Name registered during the system purchase and email address so that I can check what can be done. To send a private message, click on my name and select send private message.

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RE: windows 8.1 recovery problem and install dell backup and recovery software...

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hello sir, 

i have the Precision M2800 (Service Tag:<Service Tag removed>). Had a problem starting my windows 10 a week ago. I did back up my hole drive data on an external hard drive using Dell backup software using USB Windows imaged copy I made before upgrading to Windows 10 back then. I recovered my OS and ran into my system and found the Dell recovery App. Tried to restore my data but the app can't sees it. Then I de-partition my only C segment into two partitions so I can have a separated partition for the OS only and I left the recovery partition as it is. installed the original windows 7 from the DVD and installed all the drivers from the dell support website. now I can't install the Dell Backup & Recovery software in it's all version. The latest version gives me the "factory setup error 2 " message and the two older versions show "factory setup error 5 " message! what can I do to retrieve my data? 

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RE: windows 8.1 recovery problem and install dell backup and recovery software...

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I have the same/similar problem - I updated my brand new 1535 laptop to Windows 8.1, now backup and restore does not work.  I uninstalled (as recommended when I tried to install the latest backup/restore program), but when I re-install, I get the error "factorysetup error 112" and the install program exits...

My goal is to be able to restore if the drive/OS crashes...

All help appreciated!

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2 Bronze

RE: windows 8.1 recovery problem and install dell backup and recovery software...

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just similar same with my problem, my one is factorysetup error 5, i think its different...

however my recovery software uninstalled, because installed new version need to uninstall old version, after it cant install new version....:emotion-7:

then ur laptop can launch recovery or not??my one cant just show above picture.....

View solution in original post

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RE: windows 8.1 recovery problem and install dell backup and recovery software...

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I have exactly the same problem. When I'm trying to instal Dell Backup and Recovery v. 1.6.1.1, during "updating PE environment" I get error: "factorysetup error 112". Please let me know if You already get solution.

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RE: windows 8.1 recovery problem and install dell backup and recovery software...

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would you recommend ,that the update is worth updating to someone that is undecided to get windows8.1 and is holding off to update.

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RE: windows 8.1 recovery problem and install dell backup and recovery software...

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It's an improvement over Windows 8.0, but a step backwards from 7 with regards to the UI.

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RE: windows 8.1 recovery problem and install dell backup and recovery software...

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Can anyone help me?? I have a Inspiron One 2330 I have the same picture come up as above and cannot get past this, it just restarts and I get back to the same thing again!! I have only had the computer 9 months and online chat say I'm not allowed help. I do not have a boot disk when I brought the computer as it said it was already installed with it all!!!! Please help, my two children use this all the time!!!
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RE: windows 8.1 recovery problem and install dell backup and recovery software...

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Same problem here: windows 8.1, dell backup and recovery 1.6.2.4. During the installation, when the box of "updating PE environment" appears, i get "factory error 5"

Is there any solution?

Regards

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