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Subrat P
1 Copper

After factory reset my genuine Windows 7 now not genuine

I have Dell Inspiron 14z 5423 with Windows Home Premium 64 bit preloaded. Yesterday I reset my laptop with factory restore . But after that my OS became not genuine and showing message on the right bottom corner "Windows 7 Build 7601 This copy of Windows is not genuine". The product key which mentioned under my laptop not clear to read. so please help me how to get my product key and activate my OS with genuine key

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3 Replies

RE: After factory reset my genuine Windows 7 now not genuine

Hi.

Thank you for writing to us!

Kindly follow the steps below :

1.           In the search box of start menu type SLUI 04

2.           Enter SLUI 04 in the search box, and then tap or click SLUI 04.

3.           Follow the instructions on the screen.

Kindly private message the service tag and let us know if the issue is resolved.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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RE: After factory reset my genuine Windows 7 now not genuine

Hi,

Thank you for writing to us!

Kindly follow the steps below :

1.           In the search box of start menu type SLUI 04

2.           Enter SLUI 04 in the search box, and then tap or click SLUI 04.

3.           Follow the instructions on the screen.

Kindly private message the service tag and let know if the issue is resolved .

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

0 Kudos
7 Plutonium

RE: After factory reset my genuine Windows 7 now not genuine

You will have to buy a new copy of windows if your COA key is rubbed off.


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