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newkt
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Any way to fix the "DellUtility" and/or "RECOVERY" partitions?

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Through some chain of events that apparently involved installing Ubuntu onto a USB flash drive, the "DellUtility" and "RECOVERY" partitions on my hard drive somehow got messed up ... Both partitions still exist and are their original sizes (41 MB and 12 GB, respectively), but neither one seems to be bootable any more, and the "DellUtility" partition somehow "lost" all of its original files ... (However, the "RECOVERY" partition still seems to have all of its original files) ... This is on a Dell Studio XPS 8100 system (now discontinued) running Windows 7 Ultimate Edition, with two 1-TB hard drives configured as a single 2-TB RAID 0 array ...

I don't think this is a "critical" problem, because I seem to be able to perform the functions of both partitions using: (a) the Dell "Drivers and Utilities" disc supplied with my system; and (b) the two "System Recovery" DVD's that I created -- from the "RECOVERY" partition, I guess -- when I first set up the system ... But I'd kinda like to have the "original hard drive(s)" with the "original functionality", if possible ...

Is there any way to somehow "re-populate" the "DellUtility" partition -- either from the supplied Dell "Drivers and Utilities" disc, or from some other source -- and make it bootable, as it was originally?  Separately, is there any way to make the "RECOVERY" partition bootable, as it was originally?  (I also seem to have its files somewhere on the two "System Recovery" DVD's, if needed) ...

It would be perfectly OK if the "OS" partition were to get erased and/or (re-)formatted in the process, since I just (re-)formatted it yesterday and performed a Factory Restore/Recovery onto it ... I can always do that again, if necessary, because I haven't started "using" that partition yet ...

Any ideas, suggestions, or advice?

Thanks,

Kevin

 

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fireberd
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Re: Any way to fix the "DellUtility" and/or "RECOVERY" partitions?

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See THIS recent forum thread (obviously you didn't look over the forum before you posted as this is on the next page of posts).   If that doesn't work you will probably have to get the backup discs from Dell and do a manual install.  If you are in the US you can request a set of discs  HERE  there is a minimal charge.

I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives.  Studio One 3 Recordng Studio Software.

Dell SE2717HR 27" Monitor

 

Member of Nashville based R.O.P.E.

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newkt
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Re: Any way to fix the "DellUtility" and/or "RECOVERY" partitions?

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Uh, thanks there, fireberd ... I can assure you that I Google'd this issue extensively before posting here, so if I didn't find the solution to this particular issue in the Dell forums, it wasn't for lack of trying, anyway ... I'll check it out and let you know how it goes ...

Kevin

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fireberd
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Re: Any way to fix the "DellUtility" and/or "RECOVERY" partitions?

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I happened to have seen that thread just before I saw and answered your post.

I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives.  Studio One 3 Recordng Studio Software.

Dell SE2717HR 27" Monitor

 

Member of Nashville based R.O.P.E.

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Re: Any way to fix the "DellUtility" and/or "RECOVERY" partitions?

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Hello Kevin

Glad you got your system up and running. Good Job!

I don't understand what you mean about boot recovery, your other post said the F8 was working and you could get to advance repair system.

When you ran the setautofailover command it makes the partition hidden but if when using the F8 you have at the top Repair Your Computer,

then it is working. usually when in disk management you left click on that partition it will have option, If only option is help, then the partition

ID is set to 0x27. but if the options allow you can give it a drive letter then you can see it again.

The DellUtility is a DOS partiton at front of drive that you boot by selecting it from boot menu when you wish to run diagnostics on computer,

it is also hidden with ID as 0xDE and not active except when selected as above. If it needs repaired you will need to change its type and make

active them system it with DOS then copy your Diag CD files to it then change every thing back the way they were.

Hope this helps.

Tom

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newkt
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Re: Any way to fix the "DellUtility" and/or "RECOVERY" partitions?

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Hey Tom,

Well, "Good Job" thanks to YOU!  BTW, I read your recent post on where to get the "setautofailover.cmd", which would've been really useful to me, except that I needed it the night before in order to follow your instructions ASAP on my original critical problem, which is now fixed ... As it happens, after some Googling, I ended up getting it from the same page and in the same manner (copy-n-paste) as you later described ...

As for what's happening NOW, the F8 key on system boot does indeed bring up the "Advanced Boot Options" menu, with "Repair Your Computer" as the first option, but when I select it, the system simply boots to Windows anyway ... And I guess that's because the "RECOVERY" partition is no longer bootable, although the files seem to be there ... (Of course, the "DellUtility" partition is no longer bootable AND is now empty, having "lost" all of its files) ...

I'm currently trying to locate a (working) version of "PTEdit32.exe" OR "ptedit.exe" -- neither version from ftp.symantec.com seemed to be compatible with my system -- so that I can follow your instructions in both your recent post and your post above ...

Thanks again, Tom ... You've been really helpful here!

Kevin

 

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Re: Any way to fix the "DellUtility" and/or "RECOVERY" partitions?

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Kevin

I had a recovery problem like your talking about once. Can't seem to remember what I did to fix it.

I think somewhere in the recovery it made an extra directory called recovery and in that directory

it had a directory with a (GUID) number. Best I can remember, I deleted that and it went to the correct

recovery rather than a second recovery. Of course I knew I could rebuild the boot and the setautofailover

if had to do so. Check inside d:\boot for a directory called recovery if there, delete it.

About PTEdit32.exe is a 32 bit program for windows and ptedit.exe is a DOS only program.

Some computers need  pqvxd.vxd to run PTEdit32.exe

About the DellUtility partition, after you use ptedit32 and change the DE to 06 and change the 80

to that partition, note only one 80 on disk as this marks active partition so you need to set 00 where

the 80 is at then 00 to 80 on first partition. then you will need some way to boot into DOS that will

allow you to system that partition. Dell uses DRMK 8.0 but any DOS will work . Be very carefull here

as when you system that partition it will write track 0 with DOS MBR and I'm not sure what might happen

to your RAID array, but should work. You will need the DellUtility CD files to copy into it then change

the 06 back to DE and move the 80 back.

Good luck

Tom 

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newkt
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Re: Any way to fix the "DellUtility" and/or "RECOVERY" partitions?

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Hey Tom,

Well, it turns out that the files I had fetched from ftp://ftp.symantec.com/public/english_us_canada/tools/pq/utilities/ -- most notably, "PTEDIT32.exe" and ""PQVXD.vxd" (after extraction) -- actually DID allow me to use PTedit32 (the 1999 version), once I tried running it in Windows Compatibility Mode (for XP SP2) ... So now I'm looking at a partition table for "Drive 1 (1907726 MB)", which appears to be the 2-TB RAID 0 array, as follows:

1.  Type=0xDE  Boot=0x00  (no "Boot Record"?)  Partition Info: 39 MB

2.  Type=0x07  Boot=0x80  (has "Boot Record")  Partition Info: Installable File System (NTFS, HPFS), Bootable, 11142 MB

3.  Type=0x07  Boot=0x00  (has "Boot Record")  Partition Info: Installable File System (NTFS, HPFS), 1896551 MB

4.  (none)


Obviously, #3 is the "OS" partition, and #1 and #2 are (supposed to be) the "DellUtility" and "RECOVERY" partitions, respectively ...

I'm still chewing on your last several posts here ... Thanks again ...

Kevin

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Re: Any way to fix the "DellUtility" and/or "RECOVERY" partitions?

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That looks about right, I would turn off the old array before doing diskpart as not to get the wrong drives plus

your H drive and change size to match size your post    39           11142       and rest for   OS.

You are using new drives for new array?   They should be the only ones on when you use diskpart.

I'm under a tornado watch here and might not be able to get back to you later. Good luck!

Tom

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Re: Any way to fix the "DellUtility" and/or "RECOVERY" partitions?

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Hello Kevin

Some remarks in last post, a bit confused with watching the weather and two post with much same problem.

The other poster installed the new drives and doing the disjpart setup on Raid 0 Array,

Sorry about that. Let me know how it turned out.

Tom

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