Moderator
Moderator

RE: BRAND NEW XPS 8900 with Windows 7 Pro Will Not Update

Moving this thread to the Microsoft OS Forum board because this is not a hardware issue. Please refrain from belittling or attacking comments. We are all here to assist each other.

cathaleen,

Our technicians were mistaken when they told you to reload from scratch. Here is the Dell article posted on 12/16/16 that our technicians should be following =

Windows updates may not run in Windows 7

If any of you think that the article should have edits, please contribute and I will forward them on to the article team.



Social Media Support
#IWork4Dell
Technical Support (Desktops, Monitors, Laptops)
0 Kudos
8 Krypton

RE: BRAND NEW XPS 8900 with Windows 7 Pro Will Not Update

Chris nice article but I would put more updates in that list specifically the Convenience Rollup (which I prefer to call "SP2") and the Latest Monthly Security patches; Microsoft moved to monthly security rollups. Installation of these after the Convenience Rollup will bring a system more or less up to date.

The offline IE11 also unfortunately requires perquisite updates before it can be installed (these may not install and hence IE11 may not install if Windows 7 already has the updating issue).

A restart should be performed after each update.

The updates for an English install:

64 Bit

Windows 7 SP1 (2011)

https://download.microsoft.com/download/0/A/F/0AFB5316-3062-494A-AB78-7FB0D4461357/windows6.1-KB9769...

Windows 7 SP2 Perquisite Updates

https://download.microsoft.com/download/5/D/0/5D0821EB-A92D-4CA2-9020-EC41D56B074F/Windows6.1-KB3020...

Windows 7 SP2 (2016)

http://download.windowsupdate.com/d/msdownload/update/software/updt/2016/05/windows6.1-kb3125574-v4-...

IE11 Prerequisite Updates

http://download.microsoft.com/download/6/C/A/6CA15546-A46C-4333-B405-AB18785ABB66/Windows6.1-KB27290...

http://download.microsoft.com/download/1/4/9/14936FE9-4D16-4019-A093-5E00182609EB/Windows6.1-KB26708...

http://download.microsoft.com/download/5/A/5/5A548BFE-ADC5-414B-B6BD-E1EC27A8DD80/Windows6.1-KB28341...

http://download.microsoft.com/download/9/1/C/91CC3B0D-F58B-4B36-941D-D810A8FF6805/Windows6.1-KB26393...

IE11

http://download.microsoft.com/download/7/1/7/7179A150-F2D2-4502-9D70-4B59EA148EAA/IE11-Windows6.1-x6...

Monthly Security Rollup

http://www.catalog.update.microsoft.com/Search.aspx?q=security%20monthly%20rollup%20for%20Windows%20...

Cumulative - install latest month only.

Microsoft Security Essentials

http://mse.dlservice.microsoft.com/download/A/3/8/A38FFBF2-1122-48B4-AF60-E44F6DC28BD8/enus/amd64/ms...

Microsoft Security Essentials Latest .Dat

http://go.microsoft.com/fwlink/?LinkID=87341

32 Bit

Windows 7 SP1 (2011)

https://download.microsoft.com/download/0/A/F/0AFB5316-3062-494A-AB78-7FB0D4461357/windows6.1-KB9769...

Windows 7 SP2 Perquisite Updates

https://download.microsoft.com/download/C/0/8/C0823F43-BFE9-4147-9B0A-35769CBBE6B0/Windows6.1-KB3020...

Windows 7 SP2 (2016)

http://download.windowsupdate.com/d/msdownload/update/software/updt/2016/05/windows6.1-kb3125574-v4-...

IE11 Prerequisite Updates

http://download.microsoft.com/download/B/6/B/B6BF1D9B-2568-406B-88E8-E4A218DEA90A/Windows6.1-KB27290...

http://download.microsoft.com/download/1/4/9/14936FE9-4D16-4019-A093-5E00182609EB/Windows6.1-KB26708...

http://download.microsoft.com/download/F/1/4/F1424AD7-F754-4B6E-B0DA-151C7CBAE859/Windows6.1-KB28341...

http://download.microsoft.com/download/3/1/D/31DB4F4F-207D-416E-9A07-FBD9E431F9FB/Windows6.1-KB26393...

IE11

http://download.microsoft.com/download/9/2/F/92FC119C-3BCD-476C-B425-038A39625558/IE11-Windows6.1-x8...

Monthly Security Rollup

http://www.catalog.update.microsoft.com/Search.aspx?q=security%20monthly%20rollup%20for%20Windows%20...

Cumulative - install latest month only.

Microsoft Security Essentials

http://mse.dlservice.microsoft.com/download/A/3/8/A38FFBF2-1122-48B4-AF60-E44F6DC28BD8/enus/x86/msei...

Microsoft Security Essentials Latest .Dat

http://go.microsoft.com/fwlink/?LinkID=87342

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
0 Kudos
8 Krypton

RE: BRAND NEW XPS 8900 with Windows 7 Pro Will Not Update

Also if Dell can turn the script file I made into a .exe which downloads the updates aswell as slipstreaming them to a boot.wim and install.wim creating a new .iso I'm sure it'd be well used... The script file I made only slipstreams the updates from specific folders:

http://en.community.dell.com/support-forums/software-os/f/3524/t/19999620 

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
0 Kudos
Highlighted
8 Krypton

RE: BRAND NEW XPS 8900 with Windows 7 Pro Will Not Update

Those suggestion are nice for someone that has a Windows update problem, but that is not what my thread was about.

I posted to resolve the issue of Dell shipping brand new systems preloaded with a defective software build that will not update.  I posted about the feabke Dell support that tells you to call Microsoft or to reload your system with media that they do not provide.

The suggestions on resolving generic Windows update issues are overly complicated in resolving the specific issue with the current build of Windows Dell is shipping.

But sure glad that you guys find it helpful to each other to answer questions others than the person that initiated the thread asked.   Not sure who it helps but noe of it helps me or the next sorry should that gets one if these defective systems delivered.  

cjahn50
1 Copper

RE: BRAND NEW XPS 8900 with Windows 7 Pro Will Not Update

This is the fix. Please be patient. It took 4 hours for updates to start downloading on my wife's new XPS.

answers.microsoft.com/.../ad6cfeef-232a-49b4-a57b-39978eea6630

And note that at the end of this procedure, Microsoft warns that it could take up to 6 hours for activity to be seen.

0 Kudos
8 Krypton

RE: BRAND NEW XPS 8900 with Windows 7 Pro Will Not Update

That is overkill.  The solution is far simpler.  But what would be even better is if Dell listened to customers who have received these systems for the last few months with the defective software builds installed and both updated the image they ship on new computers to eliminate the problem in the future and educated their terrible tech support on how to resolve this issue for customers that call in with this problem.  Unfortunately that appears to be too much to expect from Dell.  Going private appears to have help them put another foot into the grave.

8 Krypton

RE: BRAND NEW XPS 8900 with Windows 7 Pro Will Not Update

But what would be even better is if Dell listened to customers who have received these systems for the last few months with the defective software builds installed and both updated the image they ship on new computers to eliminate the problem in the future and educated their terrible tech support on how to resolve this issue for customers that call in with this problem.

I'd be interested in hearing about the solution, in case I run into the problem. With regards to Windows Update, I have encountered problems with both XP and 7; I fixed some of them with new versions of the update agent. Meanwhile, I tried for countless hours to update a 32-bit 7 install, to no avail. (It always hung or crashed.) I let it go and then six months later some kind fellow posted that the issue was due to Windows 10 upgrades not being able to deal with partitions formatted for a cluster size of 512.

0 Kudos
8 Krypton

RE: BRAND NEW XPS 8900 with Windows 7 Pro Will Not Update

That is overkill.  The solution is far simpler.  

The reason Windows Update 'spins' endlessly is that the components have changed. The fix is simple: turn off automatic updates, install KB3020369 and then install KB3172605. Once this is done, Windows Update will function normally again.

To avoid the long, tedious process of downloading and installing several hundred updates, once KB3020369 and KB3172605 are installed, it is helpful to download and install KB3125574, which is a cumulative update package containing all Windows Updates through April 2016. After installing this package, only a few dozen further Windows Updates will need to be downloaded via Windows Update to complete the process of patching the install.

This is the fix. Please be patient. It took 4 hours for updates to start downloading on my wife's new XPS.

Last Friday, I installed a fresh install of Windows 7 (not SP1) and fully patched it, all in about two hours. The cumulative update noted above shaved several hours off the process.

0 Kudos