Unsolved
This post is more than 5 years old
9 Posts
0
10479
Blue Screen - Win 7 Home basic 64 bit
Hi I got blue screen for first time in my new dell laptop running Win 7 64 bit OS. Here are the error details. Please suggest what should i do and what is causing the same, I don't want to restore, as it worked fine when i re-started the laptop. I recently installed IE-9 beta.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.2
Locale ID: 16393
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF800030F3717
BCP3: FFFFF88002593090
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\092510-19141-01.dmp
C:\Users\Prato\AppData\Local\Temp\WER-67657-0.sysdata.xml
Read our privacy statement online:
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Volume Shadow Copy Service warning: VSS was denied access to the root of volume \\?\Volume{8bcecf1b-ad2d-11df-ae70-c0cb380121d4}\. Denying administrators from accessing volume roots can cause many unexpected failures, and will prevent VSS from functioning properly. Check security on the volume, and try the operation again.
belboy3
263 Posts
0
September 25th, 2010 14:00
prateek55,
Sorry about your problem. You have a conflict as IE-9 Beta is not compatible with McAfee. McAfee has not tested I9 and say they won't until IE-9 is ready. Can you boot into safe mode? If you can get your system up, remove I9. If you want to use IE-9 Beta later, you will have to remove McAfee anf use some other security suite that is compatible.
Good luck.
prateek55
9 Posts
0
September 26th, 2010 02:00
Hi belboy3,
I have rolled back to IE8. As I am using paid version of macafee. Right now laptop is working fine. Lets see if I face the same situation again or not. Hope all goes well. Thanks for your suggestion. Thanks
Prateek
belboy3
263 Posts
1
September 26th, 2010 10:00
prateek,
Hope all is well with your machine now. Attached is the supporting doc from McAee about IE-9 Beta.
https://community.mcafee.com/docs/DOC-1779
Dave