Boze Belg
1 Copper

Buy your Office home and business licence and never receive it... only possible with DELL

DELL (costumer service Amsterdam) can get you very frustrated. I orderred my DELL on the 16e of oktober and still I haven't received my licence for Office home and business. Because i have a small business to run, I need this software. After three month waiting and an official letter to DELL costumer service, I received this email:

"Geachte heer Desnijder,
 Van onze magazijn heb ik het bericht gekregen dat uw licentie jusit is geleverd.
Deze kunt u vinden op een kaart bij de accesoires.
 Ik hoop u bij deze voldoende te hebben geïnformeerd.


Met vriendelijek groet,
H. Visser
Dell Customer Support"

Mr H. Visser says that I'm a liar and that I have received the office code, that they are sure because they make a copy of every document that leaves the warehouse. Why isn't it possible to send me a copy of this copy so I can register and activate my office licence, in the package i've received i found NO software code.

I'm very angry and dissapointed about this situation!! I paid for Microsoft Office and received NOTTING and got NO service to solve this problem. If this situation can't be solved, this will be bad advertising for your clients in Belgium...

Thomas Desnijder, Ghent, Belgium, internet order number: <ADMIN NOTE:Order number removed per privacy policy>

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2 Replies
Moderator
Moderator

Re: Buy your Office home and business licence and never receive it... only possible with DELL

Boze Belg,

I sent you a private message requesting information. Could you please respond with the information?

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Re: Buy your Office home and business licence and never receive it... only possible with DELL

Dear Jesse,

 

Here more information about my vostro 430, standard Base.

Service tag: <ADMIN NOTE: Service tag removed per privacy policy>

Ordernumber: <ADMIN NOTE: Order no. removed per privacy policy>

client number: <ADMIN NOTE: Client no. removed per privacy policy>

address: <ADMIN NOTE: Address removed per privacy policy>

 

Problem: After 4 months waiting, I still haven't received my Office code to register and activate my Office Home and Business.

 

Best regards, Thomas Desnijder

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