Try the Symantec self help tools at their support site. You need to uninstall the trial edition of Live Update separately from Norton SW & any other remnants of the trial edition manually-- like folders and files, then reboot before installing the new version.
That's the first thing I did. I'm thinking something is hiding in the registry. I'm switching to McAfee, this is way more bother than it should be. I installed, uninstalled three times and it still won't activate. Norton's website is about useless as far as help on this activation issue. All they can tell me is the activation code is valid and it should work, duh!
If you are still unable to activate your product through internet, I suggest that you please try activating through phone.
Please refer to the following document from our Online Knowledge Base that will assist you to activate your product when you cannot or choose not to activate using your Web browser:
Been there. It takes a half-hour to get through to customer service. Last time they told me the activation code was invalid. I made a trip back to Costco, swapped my "invalid code" retail box for another and tried the reinstall (after uninstalling for the second time). This time when I went to register it again said the code was invalid. I went on Norton's website attempted to find a FAQ or some indication of what the problem was. No luck. I left an email with the problem/error message and the activation code on it. A day later somebody not from the U.S. emailed back telling me the activation code was valid (oh really!) and for me to send the error message and he would send it to customer support.
My gut feeling after spending all this time is that something in the original Dell OEM trial version is not uninstalling (and I uninstalled everything listed in my programs directory that referred to Norton including update files, etc. etc.) and is causing problems with a Norton 2005 suite installation. I'm sure if I had gone to Norton and purchased their subscription service updates this activation problem would not have occurred.
Bottom line, Ebay, $18 and McAfee Security Suite is in the mail.
Costco will refund the Norton software although they really are not too keen on taking back software that has been opened.
Thanks to all for suggestions and comments. I owe you a beer!
Mary G
4 Operator
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20.1K Posts
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June 11th, 2005 19:00
d.g.g
11 Posts
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June 13th, 2005 11:00
boppo
2 Intern
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4.4K Posts
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June 14th, 2005 01:00
maybe this will help.
d.g.g
11 Posts
0
June 14th, 2005 09:00
Been there. It takes a half-hour to get through to customer service. Last time they told me the activation code was invalid. I made a trip back to Costco, swapped my "invalid code" retail box for another and tried the reinstall (after uninstalling for the second time). This time when I went to register it again said the code was invalid. I went on Norton's website attempted to find a FAQ or some indication of what the problem was. No luck. I left an email with the problem/error message and the activation code on it. A day later somebody not from the U.S. emailed back telling me the activation code was valid (oh really!) and for me to send the error message and he would send it to customer support.
My gut feeling after spending all this time is that something in the original Dell OEM trial version is not uninstalling (and I uninstalled everything listed in my programs directory that referred to Norton including update files, etc. etc.) and is causing problems with a Norton 2005 suite installation. I'm sure if I had gone to Norton and purchased their subscription service updates this activation problem would not have occurred.
Bottom line, Ebay, $18 and McAfee Security Suite is in the mail.
Costco will refund the Norton software although they really are not too keen on taking back software that has been opened.
Thanks to all for suggestions and comments. I owe you a beer!
Have a great day!