vad99lord
1 Copper

Can't find Factory Image Restore option

Hello,

I have bought a new latitude laptop, but it doesn't work properly. I want to recover my system and I follow Reinstall Windows 10 to the dell factory image using WinRE tutorial from dell's website. However, when I select troubleshoot there are only 2 options available: reset this pc and advanced options. I have also created a USB recovery drive after the installation of Windows.

Could you tell me the appropriate way to return back to the Dell factory image?

 

 

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3 Replies
Moderator
Moderator

RE: Can't find Factory Image Restore option

Hi there, Can you private message me your Service Tag? I would like to take a look at this. There's a chance no Factory Image was included but I would like to check on this. 


Best regards,

Brad

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vad99lord
1 Copper

RE: Can't find Factory Image Restore option

Hello,

Thank you for the quick reply. My service tag is <Service tag removed>

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Highlighted
Moderator
Moderator

RE: Can't find Factory Image Restore option

Thanks for the reply, let me check on this. I should be able to post back tomorrow, and if for some reason the system cannot do a restore (if it wasn't configured etc.) then another option is to load Windows 10 fresh, but let me check first.


Also, on a side note, was the system having any issues?


Best regards,

Brad 

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