I have bought a new latitude laptop, but it doesn't work properly. I want to recover my system and I follow Reinstall Windows 10 to the dell factory image using WinRE tutorial from dell's website. However, when I select troubleshoot there are only 2 options available: reset this pc and advanced options. I have also created a USB recovery drive after the installation of Windows.
Could you tell me the appropriate way to return back to the Dell factory image?
Hi there, Can you private message me your Service Tag? I would like to take a look at this. There's a chance no Factory Image was included but I would like to check on this.
Thanks for the reply, let me check on this. I should be able to post back tomorrow, and if for some reason the system cannot do a restore (if it wasn't configured etc.) then another option is to load Windows 10 fresh, but let me check first.
Also, on a side note, was the system having any issues?