Cannot Install Dell Support Center - help please

If you really think either is useful, you could uninstall Dell Support (should be in add/remove), then download, save to a convenient folder to your hard drive, Dell Support Centre from

 

http://www.dell.com/content/topics/global.aspx/services/en/dsc?c=us&l=en&s=gen

 

Double click on the file you downloaded and saved to install Dell Support Center.

 

I suggest that before you download Dell Support Center you check that your PC meets the requirements (bottom of that link).

 

PS: if you do an advanced search of these boards for dell support center, you will find several posts that report difficulties with installing it, possibly with other suggestions.

Well, there is that usefulness question for sure which is why I've been procrastinating on this so long to begin with, but figured now that I had some time I would at least play with it and see if I liked it. ;-)

 

But... I believe I found the problem - went back to double check those system requirements. I'm just so used to checking RAM and disk space and all those basics for stuff that I just glossed over that opening line - and it's the killer - media center. I must have misread that as media player for whatever reason. Well, if I need media center in order to run Dell support - it isn't gonna happen. :-)

 

Thanks...

 

 

 

 

Yes I do - XP professional version 2002 service pack 2 and my 'puter is Dell Dimension XPS.

 

The interesting thing I also noted is that I got the exact same error when I went in to remove

Dell Support 3.3 so I could just be rid of that annoying message to upgrade. Unlike installation

of the support center, it did seem to actually

remove the program successfully - error or not. I just figured that error was somehow related

to several failed attempts to install the support center and then removal when it

did fail was less that total cleanup.

 

Anyway - I was going to try again sometime now that 3.3 is gone (as you suggested). I know not if it will make any difference because I know not what the real problem is. That's what I

would like to know - what that error actually indicates. Trial and error gets rather tedious at times. ;-)

I have used restore points several times on my 'puter and that little tool has always made me

wonder. It's handy sometimes, but one has to wonder just what is still left lurking around

after doing that. ;-)

 

Joanne2008,

 

are you still experiencing problems installing Dell Support Center? If so, can you try to download and install from this link http://www.dell.com/dellsupportcenter and let me know if you are still seeing the same problem?

 

DSC_Expert

If I recall correctly, the new version of Dell Support Center uses Java

 

Get the latest Java here.