Delltonian
1 Copper

Counterfeit or genuine restore media?

Four reinstallation media discs were received with the purchase of a used Dell Optiplex 390 computer. All four disc envelopes say they are Made in China and have the same off-white colored windowed envelopes, unlike authentic Made In USA products that have bright white disc envelopes. The markings on and/or in the inner rings around the disc hubs appear to be very unlike those on similar discs of the same age which are known to be authentic. These circumstances raise the question of whether or not these may be counterfeit discs that contain malware and spyware.

Does anyone know whether or not Dell has ever manufactured and distributed authentic restore media with the following descriptions and marked as Made in China?

Does anyone have authentic discs and inner hub ring markings for these titles which can be compared to these suspected counterfeit discs?

Disc One

[Printing on the DVD, blue-grey and white]

OPERATING SYSTEM

ALREADY INSTALLED ON YOUR COMPUTER

Reinstallation DVD

Windows(R) 7 Professional SP1

32-bit

[….]

(c) 2011 Dell Inc.

Portions (c) 2011 Microsoft Corporation

All rights reserved

P/N M1T3F

[description of the markings located on the data side of the DVD and around DVD hub]

[outer band at the hub] M1T3F A00 Made in China XS 21 [symbol] [symbol] [symbol] [bar code band]

[inner band at the hub] [logo or ideograph] X420

[Printed adhesive label on the back of the DVD product envelope sealing the envelope flap]

DellP/N 04DTND Made in China

[bar code]

CN-04DTND-01169-239-00JA

[bar code]

REV A00 [scanning target]

[Printed adhesive label, blue text on off-white label located on the back and bottomside of the DVD product envelope]

The Microsoft(R) operating system Certificate

of Authenticity (COA) is a multicolored label

located on the side or bottom of your computer.

The COA contains the product key code, which

might be required to complete the operating

system setup.

Disc Two

[Printing on the DVD, mostly white on red background]

[Dell logo, white on red background]

Resource Media

ALREADY INSTALLED

ON YOUR COMPUTER

Contents:

* Device drivers

* Utilities

Computers Supported:

Dell(TM) Optiplex(TM) 390

[DVD ROM logo]

P/N TYW3F Rev. A00

April 2011

(c) 2011 Dell nc. All rights reserved.

[description of the markings located on the data side of the DVD and around DVD hub]

[outer band at the hub] TYW3F A00 Made in China XS 11 [symbol] [symbol] [symbol] [bar code band] IFPI LC20

[inner band at the hub] [logo or ideograph] X420

[Printed adhesive label on the back of the DVD product envelope sealing the envelope flap]

DellP/N 0745Y7 Made in China

[bar code]

CN-0745Y7-01169-23R9-002I

[bar code]

REV A00 [scanning target]

Disc Three

[Printing on the CD, mostly white on dark grey/black background]

[Dell logo]

APPLICATION

ALREADY INSTALLED ON YOUR COMPUTER

P/N 2Y26F Rev. A00 January 2011

The software is already

installed on your computer.

Use this disc only to reinstall

the software.

For Reinstalling CyberLink(TM) powerDVD(TM) 9.5 (Worldwide) &

Remote Media(TM) 1.6 (Japan Consumers) Software

[Compact disc logo]

[Printed adhesive label on the back of the CD product envelope sealing the envelope flap]

DellP/N 094JT2 Made in China

[bar code]

CN-094JT2-C1408-221-0609

[bar code]

REV A00 [scanning target]

Disc Four

[Printing on the disc]

roxio creator starter

The software is already

installed on your computer.

Use this disc only to

reinstall the software.

PN 2GYG6 A00

Not licensed for

individual resale.

Backup Discount

[….]

[Printed adhesive label on the back of the CD product envelope sealing the envelope flap]

DellP/N 0GYD9F Made in China

[bar code]

CN-0GYD9F-01169-232-0387

[bar code]

REV A00 [scanning target]

 

 

10 Replies
Moderator
Moderator

RE: Counterfeit or genuine restore media?

Delltonian,

It is difficult to tell if the disk are counterfeit if they have all the p/n and markings as a regular disk. You can use them to install Windows, I cannot say if they have malware and spyware on it. It actually could be a legit copy. If it does load malware and spyware then you will need to purchase a legitimate disk.

For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number.

You would click my name in blue, then on the next page in the upper right corner, click the words "send private message"

0 Kudos
Philip_Yip
6 Indium

RE: Counterfeit or genuine restore media?

In the past Dell Windows 7 Reinstallation DVDs were shipped with systems. The OptiPlex 390 being one of the last business systems shipping with physical media. They look like this but the colour may vary:

However now you may Download Windows 10 TH2 64 Bit Installation Media from Microsoft and clean install Windows 10 TH2 using the product key on the COA affixed to your computer. See here for details:

http://dellwindowsreinstallationguide.com/download-windows-10-oem-and-retail-iso/

https://www.youtube.com/playlist?list=PL1RkaknDn7v-Ucth4gt0U3BHVSY7oNkWr

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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Delltonian
1 Copper

RE: Counterfeit or genuine restore media?

What are the markings on the inner ring around the hub of the disc in the picture?

0 Kudos
Philip_Yip
6 Indium

RE: Counterfeit or genuine restore media?

No markings its just reflective there.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
0 Kudos
Delltonian
1 Copper

RE: Counterfeit or genuine restore media?

"No markings its just reflective there."

There are no markings on the reflective band around the hub on the side of the disc bearing the printed disc title. The markings I am talking about are located on the opposite side of the disc, meaning the other side of the disc where the optical drive reads the data. As you move from the innermost edge of the reflective area where the data is located, there is a mirror reflective band followed by more bands as you look further towards the center of the hub. The markings on these bands vary according to the product and product origins.

Because I do not have a second copy of the Dell Reinstallation DVD Windows(R) 7 Professional SP1

32-bit that is known to be authentic, I instead used a Reinstallation DVD Windows(R) 7 Professional SP1 64-bit that is known to be authentic as the basis for comparing the markings and their patterns of usage.

The Dell product known to be authentic has the following information on the printed side of the disc:

[Printing on the DVD, black or dark grey and white]

OPERATING SYSTEM

ALREADY INSTALLED ON YOUR COMPUTER

Reinstallation DVD

Windows(R) 7 Professional SP1

64-bit

[….]

(c) 2011 Dell Inc.

Portions (c) 2011 Microsoft Corporation

All rights reserved

P/N D0V2K

Turning the disc over to the opposite side and reading the markings located on the bands between the data area and the hub finds the following markings:

[description of the markings located on the data side of the DVD and around DVD hub]

[outer band at the hub]  DRDL – 4009680A1     1     MADE IN USA  [long bar code track]  A02     IFPI L333

In the next step, the operating system disc that is suspected of being a counterfeit is found to have the printed label and markings reported in my original post as follows:

[Printing on the DVD, blue-grey and white]

OPERATING SYSTEM

ALREADY INSTALLED ON YOUR COMPUTER

Reinstallation DVD

Windows(R) 7 Professional SP1

32-bit

[….]

(c) 2011 Dell Inc.

Portions (c) 2011 Microsoft Corporation

All rights reserved

P/N M1T3F

[description of the markings located on the data side of the DVD and around DVD hub]

[outer band at the hub]  M1T3F A00 Made in China XS    21  [symbol]     [symbol] [symbol]  [bar code band]

[inner band at the hub] [logo or ideograph] X420

Note how the known authentic disc is marked as Made in USA, whereas the suspected counterfeit is marked as Made in China. also note the formatting differences in the markings.

The original purpose of this post was to see if anyone in the Dell Community has the same Dell discs known to be authentic that can be used to compare these markings. Also it would be helpful to know whether or not Dell has ever manufactured and distributed these same product discs with the same markings located around the disc hub on the data side. Note, one of the key differences in these markings around the hub of the Dell Resource Media DVD discs is the "Dell Made in USA" marking on a known authentic Dell disc versus the Made in China marking that is not marked as Dell Made in China on the disc which is suspected of being a counterfeit.

Does anyone have known authentic versions of these product discs that can be used for comparison of the markings on the data side of the disc?

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beamermt79
4 Germanium

RE: Counterfeit or genuine restore media?

Unfortunately unless you get them straight from Dell, there isn't anyway to really know.  Anyone with a decent printer can make a disc cover look like anything they want and its possible discs can be made both in the US and China depending on a host of factors.  You could install Windows 10, but you may run into driver issues and instability issues since it is not supported on your computer.  I would find a legal copy of Windows 7 and download the drivers from Dell's support site.

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Delltonian
1 Copper

RE: Counterfeit or genuine restore media?

"I would find a legal copy of Windows 7 and download the drivers from Dell's support site."

That is exactly what we were attempting to do when we purchased a used Dell Optiplex 390 MT with these restore discs included. Dell refuses to supply three of these four discs, so the only alternative available was to purchase them from the used market. Based upon past experience the counterfeit media makes photographic duplicates of the printed labels on the discs, but they do not take the expense and trouble to reproduce the laser engravings, embossing in the polycarbonate, or embedded markings found around the hub on the data side of the disk. Before I presume these Made in China discs are counterfeits due to their variance from known authentic copies of the same product titles, I want to determine (1) whether or not Dell ever manufactured discs with the observed markings Made in China and (2) what markings are found around the hubs of known authentic copies of these products? We have a very large community of Dell users, so surely someone else has the same restore discs and can report on the markings found on those discs?

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Delltonian
1 Copper

RE: Counterfeit or genuine restore media?

The front side of the operating system disc:

The back side of the same operating system disc in the area around the hub:

The formatting and content of the markings around the hub on the back side of the disc are very different from the 64-Bit versions that are marked as Dell Made in USA.

"However now you may Download Windows 10 TH2 64 Bit"

Dell Product Support says:

Product not tested for Windows 10 upgrade

Dell is not testing or developing Windows 10 drivers for this product. If you choose to upgrade, some features, applications, and connected devices may not work as expected.

Also:

1. Does the installation of Windows 10 modify the BIOS/UEFI and disable the ability to downgrade back to MS Windows 7 32-Bit/64-Bit or install a Linux OS?

2. _

Does the installation of Windows 10 modify the BIOS/UEFI and disable the ability to

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Highlighted
Delltonian
1 Copper

RE: Counterfeit or genuine restore media?

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