Creator 9 only works when connected to a network or internet on my new dell 1505 with vista

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Thanks for posting. This is a strange issue. I had a Dell tech from El Salvador send me an email on this recently asking if I had seen it. I had not and did not think I ever would, but I saved the email anyway. :smileyhappy: The original email was in Spanish, but I will do my best to translate the steps to resolve this issue. Try these steps and let me know how it goes. He found the information here at Roxio's  support site, and their kb article has more steps which go into greater detail. His method he used is below. It appears similar to the Roxio kb method with some omitted steps. He says he used his method to resolve the issue for his customer.

 

Roxio says it is possibly a dell probelm..

I will try your soulution Bill. and let you know..

 

If you would like to see what roxio has to say read the following from bottom to top

 

WebTicket
05/08/07 8:39 PM      Well that's cute.... Your telling me Dell has the right to modify YOUR program? How can I be the only one with this issue?

I just bought this laptop in april. The install disc is your Roxio creator disc, not a Dell disc.

Your company must have some say in this or a fix to make it not have advertisments.......I think you are correct with that statement also.. When on the internet it pulls up the advertisements and loads them on the home screen of the program..

When just on a local network where the ads come up is just plain text saying not connected to the internet....

I will contact Dell, But this I have to say stinks..... If I was back in the States I would be on the phone, but since being deployed I have to depend on things like this ticket program you have...

I will say thank you for your help in this, but I feel I will get no where with this issue. If so I will probably order another program from a different company....

pghuman
05/08/07 1:00 PM      Call Dispositioned, Reason: Closed - Awaiting Information from the Customer pghuman
05/08/07 1:00 PM     

Thank you for Contacting Roxio Technical Support

It seems the version you have amy have been modified by Dell to show advertisements.  It will look for some type of network connection before the software is allowed to load.  Unfortunately we are not able to assit you in that matter, you will have to cotnact Dell and see if there is away to disable the ADs from loading and stop looking for an internet connection

Regards,
Roxio Technical Support
http://support.roxio.com
 

Have you tried our online self-service tools?  For instant support, please try one of the tools below:

Roxanne - http://roxio.com/en/support/nh/index.jhtml

Knowledgebase - http://search.roxio.com/
 

We are always looking for ways to improve so please click on the link below to complete our online support survey.
http://www.surveymonkey.com/s.asp?u=806342804448
 
Thank you for your comments and we appreciate the feedback

 

...Ticket Closed WebTicket
05/07/07 2:21 PM      I tried exactly what you stated below. The only difference is the following are not in my startup or services list
# Roxio UPnP Renderer9
# Roxio UPnP Server 9
# LiveShare P2P Server 9

Should they be????

I did find a fellow dell user here with a new 1705. unlike me he brought all is disc. he hasn't installed the roxio he got. The disc looks exactly like mine did..
After I tired what you posted the same thing occurs.
ROXIO CREATOR HAS STOPPED WORKING
ad the following is added to it
"A problem caused the program to stop working correctly.Windows will close the program and notify you if a soulution is available..


So I uninstalled all roxio and sonic programs from my laptop
plus cleaned the registry of all the same product names.

I did a clean reinstall loaded everything except the drag to disc.
and guess what.. does the same thing..

It only works when connected to a local connection or an internet connection.
As for local connection. one of the guys has a game and made a ad hoc wifi network in the dorms...
no internet, BUT....... roxio will work then....

Any help would be appreciated
lvandervort
05/07/07 10:47 AM     

Thank you for contacting Roxio Technical Support

1.) Disable your startup items

a. Click on the Start button and select Run.

b. Type msconfig and click on the OK button or press the Enter key.

c. Select the Startup tab over on the right side.

d. Write down which items are checked, and then click on the Disable All button.

e. Select the Services tab.

f. Check the box that says hide all Microsoft Services

f. Click on the Disable All button.

Recheck the following applications in the Services tab.

# RoxioDB9
# Roxio Hard Drive Watcher 9
# Roxio UPnP Renderer9
# Roxio UPnP Server 9
# LiveShare P2P Server 9

g. Click on the Apply button and then click on OK.

h. Click YES to restart the computer.

NOTE: To reverse these changes, follow the above steps and select enable all.

To optimize your computer you may want to check the items you really need to start when Windows starts like your Antivirus.

If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.

Regards,

Roxio Technical Support
http://support.roxio.com

Have you tried our online self-service tools?  For instant support, please try one of the tools below:

Roxanne - http://roxio.com/en/support/nh/index.jhtml

Knowledgebase - http://search.roxio.com/

We are always looking for ways to improve so please click on the link below to complete our online support survey.
http://www.surveymonkey.com/s.asp?u=806342804448
 
Thank you for your comments and we appreciate the feedback
(LV)

...Ticket Closed WebTicket
05/04/07 8:56 PM      It is actually called creator de even though it is version 9
WebTicket
05/04/07 8:52 PM      Problem is when I click on the roxio home in my windows vista it says the program has stopped working..

It worked fine when I bought my new laptop. Dell 1505 1 gig ram 120 drive dvd burner dual core
Now it only works when I connect to the internet. Weird..
I am in the military and deployed right now and do not have a capable way to uninstall and reinstall the componants..
Is there something I can do??
Please help

It is funny how their agent can say it's a Dell problem, while the solution is posted in their knowledge base and not ours. I think the fix they posted and I copied in this thread will work for you. Let me know how it goes. If you are unable to get it working, I can get the tech in El Salvador who posted the fix to remote into your system and fix it for you. Setting that up from the other side of the world may be tricky, but if we have to we can try.

 

NOTE: I believe that installing the program while not connected to the internet is a key component.

Well I trid the clean install and nothing.. Same thing..

The only thing I see is a window pops up and say something about BDAV and not supporting it..

 

This is my reply over on the roxio forum

http://forums.support.roxio.com/index.php?showtopic=21569&st=0&gopid=118325&#entry118325

 

The ticket I have with them is still open..

As for the help from remote.. I don't see it working/ I get the laptop on internet about every 5 day(day off for me)

 

I do appreciate your help

 

Well I'm not alone

 

Here is a new post on the roxio forum

http://forums.support.roxio.com/index.php?showtopic=21666&st=0&gopid=118333&#entry118333

 

 

I am researching your issue. I will post back as soon as I have some information.

More peeps with the same issue

 

http://forums.support.roxio.com/index.php?showtopic=21666

 

 

I will have more news on this. I asked one of my tech support friends to recreate the issue. She was able to yesterday. I caught her for a moment this morning. She said she "figured out the error," and had to run. I am not sure if this means she figured out how to fix the error yet. I will chase her down today and get back to you with a possible workaround or fix.

We have a workaround!!...

 

I think. The issue seems to be caused by the application wanting to load up a Dell ad page when it launches- similar to the pages that launch along side AIM or MS Messenger. When it can not find the page, due to no internet connection, it errors out. We have escalated the issue for a proper fix, but we have figured out a workaround.

 

Tried it all bill, and it was a no go. I don't get the option of not registering to come up.. The program after install still says stopped working... The Roxio tick said to uninstall the update manager.. I am going to try that next...

 

 

Darn. Well, I will keep digging and try for a better workaround. I will post back what I find.

OK. Try this. Uninstall it. Disconnect from the internet. Install it again. Do not connect to the internet yet. Open your firewall and cofigure it to block the Roxio activation from accessing the internet. Then try using it when connected and not connected to the internet. Let me know how that goes.

I'm giving up Bill..

 

I know it works when logged onto a network. So I get my buddy to to get his laptop to make a network then let me start using my program. I can still se it even after he closes the network.

 

I'll just deal with it til you guys and roxio get a fix...

 

Thanks