CyberLink PowerDVD 9.6 AACS License Key Update Issue

Hi TinyButDeadly,

This seems like the application you are using does not have sufficient codec to play the video format in the DVD which is not working.  Since you are unable to upgrade the Power DVD software, you may consider installing the codec separately.   There are several codecs available online, like K-Lite.

Please revert for further assistance.

Hi, thanks for replying - I've already got K-lite installed on my machine and have done for about a year. Re-installing the packs did not resolve the problem, its definitely more to do with the AACS keys which actually allow you to proceed playing the Blu-rays. (This is one thing I really hate about the Blu-ray format,  and it is a fine example of Hollywood being far too over-protective. This never happened with DVD, AACS resolves nothing and just causes problems.)

If it does mean having to upgrade PowerDVD then I'm not prepared to do that at this time as it will set me back about £60. I could buy an actual Blu-ray player for cheaper than that.

I just ran into the same problem with Madagascar 3 last night (XPS15 with PowerDVD 9.6 here).  

Cyberlink no longer supports PowerDVD 9.x, so no AACS key updates directly from them.  

I think Dell should provide us a newer "OEM" version of PowerDVD that IS supported by Cyberlink.  For a machine still under warranty, I don't think I should have to buy PowerDVD or WinDVD so I can playback Blu-rays.

...and to answer Sujatha's suggestion - the issue isn't one of Codec, but of license keys.  The proper playback experience requires a stand-alone player with the proper encryption algorithms/keys.

Hi Sujatha K, can I please get similar support?  I'm having the same issue - PowerDVD 9.6 no longer is supported.

Hi daeleman,

I have escalated the issue to the Engineering team. Once I get an update, I will keep you posted.

Hi TinyButDeadly,

I suggest that you flash BIOS and Video card diver in the respective order from the link given below:

http://dell.to/W7E0yt

Click on ‘BIOS’ and install the latest BIOS update. Please connect the ac adapter as this step needs uninterrupted power supply. Do not use the system till it restarts and comes up to the desktop. Restart the system after each driver installation.

After flashing BIOS, click on Video and from the list install the appropriate Video card driver for you system.

Also I suggest you to uninstall Power DVD and reinstall the same once again.

Click on Start and in the search box type ‘Programs and Features’. Click on the folder ‘Programs and features’. And uninstall the Power DVD software.

Click on the link below and click on ‘My Dell Downloads’ to install the Power DVD software. Once the software is installed, click on update to  update the application.

http://dell.to/X8w8CN

I am unable to download the Power DVD software from My Dell Downloads. It's listed, and has downloads remaining, but when I click on download it says "verifying" and then nothing happens. Please help.

Hi GoldinBear,

I recommend you to use Internet Explorer browser to download the software. In case you are using Internet Explorer, I suggest that you reset IE settings. To reset Internet Explorer automatically, click on the link below and follow the onscreen instruction:

http://support.microsoft.com/kb/923737

After the reset check if you can download the Power DVD software.

Revert for further queries.

Hi DELL-Sujatha

im having this same issuse and have uninstalled powerdvd and when i go to my dell downloads i get service tag unsupported i have a dell inspiron 17 se i dont understand what is going on is it that i got mine refurbhished or what?

i have order reinstall disc and received powerdvd 9.5 which does't work as i have the 3d addons for this laptop and i m getting no 3d support in 9.5!!! the buying point for me was the 3d  in this laptop and becuase of the 32gb msata card which killed my windows 7  with random crashes when it was enable as a chace drive  for the main drive when i first got this laptop i have lost my only way to watch 3d now with out forking out the money to buy powerdvd

Hello,

This issue has not been resolved in this posting and I now have the same issue.

The DVD player that was supplied with my computer will not update to the newest AACS keys. I also run L502X, but have  a Matshita BD-RE UJ240AF running the original 1.00 firmware. Dell does not have any newer firmware for this drive on their site. When I try to play a new blu-ray I get the AACS error and PowerDVD does not update to fix the error. I have installed the newest BIOS and video drivers and still have the issue.

Please provide us with DVD software which will update the AACS keys!

Thank You.

The PowerDVD website says the following:

As the development phase of CyberLink PowerDVD 9 Ultra retail version has now ended, there will be no further Blu-ray Disc compatibility updates for this version. Any Blu-ray Disc titles released after 2011 June may not be compatible with CyberLink PowerDVD 9 Ultra retail version.

I didn't even purchase my computer until after June 2011, and was apparently supplied with a program which prevents me from viewing Blu-ray disks made with more recent AACS keys. Dell needs to fix their DVD software OEM contracts  to ensure that the software provider will provide AACS keys in perpetuity even if they do not update any other portions of the program. If Dell cannot do this, then they need to provide updated software with the AACS keys to all users instead.

I couldn't agree more. And i'm not blaming Dell for the issue arising in the first place, Mistakes happen. I do however hold Dell accountable for how long it takes them to get a resolution in place. Having a laptop with a Blu-ray player drive in it that wont work is ridiculous.