I previously went to ask this question on CyberLink's support forums but they directed me here because apparently this is a Dell-customised piece of software...
My problem is, I recently got a new Blu-ray. It was released only a few days ago - Glengarry Glen Ross. Every other Blu-ray I put in my Blu-ray drive plays just fine without any problem, but when I stick in Glengarry Glen Ross it always comes up with the following message:
"AACS License Key Update: An important component of CyberLink PowerDVD requires periodic updates. New movies may not play back if the component is not updated now. Would you like to update now? (Error code = 0024)" and there is a yes and no button.
Every time I hit "yes", it will try to download this update but it will immediately throw me back to the same message about 3 seconds later in a continuous loop. So basically it will not let me play this Blu-ray which is a real shame. Does anyone have any ideas on how to fix this?
I'm using CyberLink PowerDVD version 22.214.171.12422 which came pre-installed with my Dell laptop.
I've got a Dell XPS 15 (L502X), HL-DT-ST DVDRWBD CT30N Blu-ray drive apparently just using Microsoft's drivers, and I'm running Windows 7. Any more techie info just ask.
Solved! Go to Solution.
You are DEFINITELY my new hero. This worked perfectly and thank you so much for posting it. I was able to wach the Blu-ray of "The Hobbit: The Desolation of Smaug" for the first time since buying the movie. Unfortunately, I had already spent $80 on an external Blu-ray player for my computer since there didn't seem to be a fix for the drive in my computer. However, I'll keep it as a backup because the same problem may occur in the future. Thanks again.
This seems like the application you are using does not have sufficient codec to play the video format in the DVD which is not working. Since you are unable to upgrade the Power DVD software, you may consider installing the codec separately. There are several codecs available online, like K-Lite.
Please revert for further assistance.
I just ran into the same problem with Madagascar 3 last night (XPS15 with PowerDVD 9.6 here).
Cyberlink no longer supports PowerDVD 9.x, so no AACS key updates directly from them.
I think Dell should provide us a newer "OEM" version of PowerDVD that IS supported by Cyberlink. For a machine still under warranty, I don't think I should have to buy PowerDVD or WinDVD so I can playback Blu-rays.
...and to answer Sujatha's suggestion - the issue isn't one of Codec, but of license keys. The proper playback experience requires a stand-alone player with the proper encryption algorithms/keys.
Hi, thanks for replying - I've already got K-lite installed on my machine and have done for about a year. Re-installing the packs did not resolve the problem, its definitely more to do with the AACS keys which actually allow you to proceed playing the Blu-rays. (This is one thing I really hate about the Blu-ray format, and it is a fine example of Hollywood being far too over-protective. This never happened with DVD, AACS resolves nothing and just causes problems.)
If it does mean having to upgrade PowerDVD then I'm not prepared to do that at this time as it will set me back about £60. I could buy an actual Blu-ray player for cheaper than that.
I request you to send me a private message with the system service tag to escalate the issue to the engineering team.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Hi Sujatha K, can I please get similar support? I'm having the same issue - PowerDVD 9.6 no longer is supported.
I suggest that you flash BIOS and Video card diver in the respective order from the link given below:
Click on ‘BIOS’ and install the latest BIOS update. Please connect the ac adapter as this step needs uninterrupted power supply. Do not use the system till it restarts and comes up to the desktop. Restart the system after each driver installation.
After flashing BIOS, click on Video and from the list install the appropriate Video card driver for you system.
Also I suggest you to uninstall Power DVD and reinstall the same once again.
Click on Start and in the search box type ‘Programs and Features’. Click on the folder ‘Programs and features’. And uninstall the Power DVD software.
Click on the link below and click on ‘My Dell Downloads’ to install the Power DVD software. Once the software is installed, click on update to update the application.
I am unable to download the Power DVD software from My Dell Downloads. It's listed, and has downloads remaining, but when I click on download it says "verifying" and then nothing happens. Please help.