Data Safe Local Backup Not Working

The support link is misstated.  Try: http://support.dell.com

The "misstated" link took me to the same place. That still does not solve my problem.

Once you reach the support site, open the Drivers & Downloads link for your Service Tag #.  Select the correct OS, then open Applications.  The Data Safe update install can be found there.

When I follow the instructions, the only applications listed for my laptop are Mobile Broadband Manager, Quickset, and Roxio Burn. Data Safe Local Backup is not listed.

Have you upgaded the OS to Win7 or was it installed a factory?  The app is only supported on Win7.  Suggest you you click on 'Contact Us' in Support to address your question via email or Live Chat.  If your problem started with an IE Malware infection, you may need to restore your factory image.  Just had to do that on an Inspirion desktop and this software patch would not reinstall for me then.  Hope you have a sound image; mine was corrupted.

This is a new laptop with W7 Pro. When I had the problem with the laptop freezing, I scanned for malware but none found. I used Restore and that seemed to remove the problem but it apparently left Data Safe Backup not working. Everything else seems to be working fine. All I want to do is to reinstall Data Safe.

I think  laptop freezing is not related to malware for you when the Data Safe Local Backup Not Working for you. I think this problem relates to your windows. Maybe repairing windows can fix this problem.

If you had to pay to activate an application pre-loaded by Dell, they did not provide it, the Manufacturer is responsible.  All Dell did was offer a promotion for the Data Safe product.  If you kept your license activation s/n or code, I'd go back to Data Safe and step up the line from Customer Service to Management until I was satisfied.

I've been in these frustrating loops before.  My best advice is "follow the money".  I'd start with Digital River and push for a refund or a valid recourse for a solution from them.  Tell them your sad story and get pushy for results.  Let them do the work.  Perhaps a suggestion that you are considering a Facebook complaint page naming them and their lack of support might light a fire.  Good luck.

 I have been trying for days now to contact the right people but this is an unbelieveable circle. The software did in fact come pre-installed on my Studio laptop. I paid $39.99 to Digital River element 5 for a regiatration key to activate the full features of the program. I contacted them and they told me that I must conatct the "publisher" of the program who they say is "Dell c/o SoftThinks USA Inc." and I should do that via the Dell website. I can find nothing on the Dell website about contacting SoftThinks or even anyone about Data Safe Backup.  I did a Live Chat with Dell Customer Service and they said they do not know. they gave me another phone number but when I called then they told me they only handle Linux issues. I had a Dell technician remote into my computer and he verified that Data Safe Local Backup is not working and generating errrors. He tried to find a location to download the soaftware and was unable. I have made calls, emails, and live chats, but no one seems to know anything about Data Safe Local Backup or how I would obtain another copy. Talk about frustrating.

I finally solved the problem! I found a Dell web page where I could request backup disks for my new system. I was just shooting in the dark that Data Safe Local Backup would be in those disks. I then received an email from Dell telling me that the backup disks were being sent. I replied to that email with my problem and need for Data Safe Local Backup. I was told that, as I suspected, that program is not included in the backup disks. But amazingly they provided me witha web site where I could download the application. I uninstalled the app from my computer and re-installed the app and everything seems to be working fine. It even remembered my registration for the Premium edition and that I had made backup disks from the app previously. What a lot of work and frustration but in the end it all worked out.

Congratulations on your success; persistance pays I always say.  Are the two websites you mention secrets or will you share them?  I have 2 systems which could use backup disks that were not shipped with original order.  1 of them is just 6 months old and Data Safe was on it, but my client never activated it.  Had to build the system from scratch.  Am pushing him to keep a good backup and the download site you used could be helpful in the process.  Dell didn't use to keep so many secrets!

No secret, happy to share.

The Data Safe Local Backup site is http://dslbchecker.datasafelocalbackup.com/dslchecker-en.html

The site for requesting backup system disks is http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=04&l=en&s=bsd

Good luck. Hope that helps.