Dell Backup & Recovery missing after Windows 10 upgrade

I forgot to add that it is a Dell Inspiron M731R 5735.

Thanks for replying, I have managed to fix the issue that wasn't allowing me to refresh or reset my windows ("cannot find recovery environment") error was caused due to upgrading to Windows 10, Once upgraded (And updating DB&R after upgrade) It disables the Windows RE. This effectively disables all entries of trying to refresh, reset or going into troubleshoot options.

So when trying to rollback to the old OS (Win 8.1), and the installation goes as planned, the Windows RE is still not configured properly to the Windows 8.1. So there is still no entry refresh, reset or troubleshoot options.

I first went into Folder Options and selected "Show hidden files, folders and drives", and uniticked "Hide extensions for known file types" and "Hide protected operating system files".

I fixed the issue by going into CMD (As Admin) and using "reagentc /info" to see that Windows RE was Disabled, and WindowsRE location was blank. Trying to use any commands at this time was useless because ReAgentc.exe cannot communicate with WindowsRE. Since its Disabled. Closed the window.

I opened another CMD (As Admin) window and used "diskpart" to find my WindowsRE partition (Partition 4). used the "detail partition" command, and found out that it had attributes of 0x0000000000000000 and had "required: no". I thought the WinRE partition was as important and gave it the same attribute as the PBR Image partition (Partition 6), which was 0x8000000000000001. So i did "gpt attributes=0x8000000000000001" so the partition would be protected.

I assigned a letter using "assign letter=z:" to the WindowsRE partition to mount the partition and enter it and saw the WinRE.bck file located there. I changed the file extension to .wim and then closed it.

Restarted the Laptop, opened up the CMD and used "/reagentc /setreimage /path \\?\GLOBALROOT\device\harddisk0\partition4\Recovery\WindowsRE" and it was success. But now there was a problem. The recovery image location was blank. I closed the CMD window.

I then proceeded to the C:\Windows\System32\Recovery and took the ReAgent.xml file, i right-click and Cut and pasted it to the desktop. I did this to try and allow Reagentc.exe to reset its configurations to a fresh state.

Then i opened up the CMD window again and typed "/reagentc /setreimage /path \\?\GLOBALROOT\device\harddisk0\partition4\Recovery\WindowsRE" - Success.

"reagentc /setosimage /path \\?\GLOBALROOT\device\harddisk0\partition6\DELL\Image /index 1" - Success.

"reagentc /enable" - Success.

Then i did "reagentc /info" and everything was all setup properly. I typed "reagentc /boottore" to boot me into WindowsRE automatically on next restart, so i can see it really works and restarted the laptop, and Dell Backup & Recovery boots up and went through the re-installation to see it works and that it creates a new refresh of Windows 8.1 without any problems. Everything works. Tested refresh and reset and now troubleshoot options appears in advanced options along with the DB&R option located in it. Now Windows 8.1 can successfully point to the WindowsRE partition as if it came out of factory condition.

I think the the main issue is that when you rollback to the old OS, make sure point the OS to the WindowsRE partition like when the laptop first came from factory. Instead the OS still points to the USB DB&R stick. If not, it would be impossible to refresh, reset or use troubleshoot options without the need for the USB.

Thanks for posting back!  We appreciate your solution and letting others know how to resolve their issues.

Regards,
Robert

Thanks for replying, I have managed to fix the issue that wasn't allowing me to refresh or reset my windows ("cannot find recovery environment") error was caused due to upgrading to Windows 10, Once upgraded (And updating DB&R after upgrade) It disables the Windows RE. This effectively disables all entries of trying to refresh, reset or going into troubleshoot options. So when trying to rollback to the old OS (Win 8.1), and the installation goes as planned, the Windows RE is still not configured properly to the Windows 8.1. So there is still no entry refresh, reset or troubleshoot options. I first went into Folder Options and selected "Show hidden files, folders and drives", and uniticked "Hide extensions for known file types" and "Hide protected operating system files". I fixed the issue by going into CMD (As Admin) and using "reagentc /info" to see that Windows RE was Disabled, and WindowsRE location was blank. Trying to use any commands at this time was useless because ReAgentc.exe cannot communicate with WindowsRE. Since its Disabled. Closed the window. I opened another CMD (As Admin) window and used "diskpart" to find my WindowsRE partition (Partition 4). used the "detail partition" command, and found out that it had attributes of 0x0000000000000000 and had "required: no". I thought the WinRE partition was as important and gave it the same attribute as the PBR Image partition (Partition 6), which was 0x8000000000000001. So i did "gpt attributes=0x8000000000000001" so the partition would be protected. I assigned a letter using "assign letter=z:" to the WindowsRE partition to mount the partition and enter it and saw the WinRE.bck file located there. I changed the file extension to .wim and then closed it. Restarted the Laptop, opened up the CMD and used "/reagentc /setreimage /path \\?\GLOBALROOT\device\harddisk0\partition4\Recovery\WindowsRE" and it was success. But now there was a problem. The recovery image location was blank. I closed the CMD window. I then proceeded to the C:\Windows\System32\Recovery and took the ReAgent.xml file, i right-click and Cut and pasted it to the desktop. I did this to try and allow Reagentc.exe to reset its configurations to a fresh state. Then i opened up the CMD window again and typed "/reagentc /setreimage /path \\?\GLOBALROOT\device\harddisk0\partition4\Recovery\WindowsRE" - Success. "reagentc /setosimage /path \\?\GLOBALROOT\device\harddisk0\partition6\DELL\Image /index 1" - Success. "reagentc /enable" - Success. Then i did "reagentc /info" and everything was all setup properly. I typed "reagentc /boottore" to boot me into WindowsRE automatically on next restart, so i can see it really works and restarted the laptop, and Dell Backup & Recovery boots up and went through the re-installation to see it works and that it creates a new refresh of Windows 8.1 without any problems. Everything works. Tested refresh and reset and now troubleshoot options appears in advanced options along with the DB&R option located in it. Now Windows 8.1 can successfully point to the WindowsRE partition as if it came out of factory condition. I think the the main issue is that when you rollback to the old OS, make sure point the OS to the WindowsRE partition like when the laptop first came from factory. Instead the OS still points to the USB DB&R stick. If not, it would be impossible to refresh, reset or use troubleshoot options without the need for the USB.

Dell Backup & Recovery went missing on my computer as well after I complete the Win 10 upgrade. However I got it fixed now. Thank you so much @Ratch98 for the solution. Really appreciate it :) 

@DELL-Robert P I am glad i could provide others some idea of how to solve this issue. I still have to test and see if all goes well for the Windows 10 upgrade. So far i have updated to the BIOS and Drivers, and DB&R is able to detect the Windows Recovery Environment, and it successfully updates to version 1.9. Now i just have to upgrade to Windows 10 and see if DB&R 1.9 will update on it. I will update this topic to see if all goes well.

@naania1432 I appreciate the feedback. :)

Just updated to Windows 10 and it was a success. The Backup and Recovery 1.9 that i updated during Win 8.1, also detects and updates the Recovery Environment on Win 10. Everything is working as usual now.

You can follow given below method

Method 1. Download Dell Backup and Recovery Alternative Tool for Help on Windows 10

Step 1. Install and launch EaseUS Todo Backup Free and then click File Backup.

Choose the files that you want to backup on your Windows 10 PC.

Step 2. Select a destination to save Windows 10 backups and click Proceed.

You can also backup Windows 10 files or system to an external storage device.

Method 2. Repair and fix ‘Dell Backup and Recovery Not Working’ Error

• Update Dell Backup and Recovery to the latest version on your Windows 10 PC.
• Update Windows Device drivers: Right-click on Start and select Device Manager > Expand Disk drivers and right-click on your disk and choose Update Driver Software...
• Connect the Dell support team for updating guide or tech support.
  
  Regards
  @Amania

Thanks for Sharing it would really helpful

Fix with Command Prompt

To fix "Unable to reset your PC. A required drive partition is missing" error in your Windows 10 computer, you have to correct the MBR or BCD file. The first thing you need is a Windows 10 installation DVD or USB flash drive.

Step 1: Insert the Windows 10 installation DVD or USB flash drive into your computer.

Step 2: Boot into Windows 10 system recovery options, select “Troubleshoot”> “Advanced options”>“Command Prompt”.

Step 3: Then use command prompt to fix a required drive partition is missing in Windows 10 issue. Then enter the following command in turn.

• BOOTREC /SCANOS

• BOOTREC /FIXMBR

• BOOTREC /FIXBOOT

• BOOTREC /REBUILDBCD

You can do it by following these methods:

1: Repair and fix Dell Backup and Recovery Not Working Error. Update Dell Backup and Recovery to the latest version on your Windows 10 PC. Then Update Windows Device drivers: Right-click on Start and select Device Manager > Expand Disk drivers and right-click on your disk and choose Update Driver Software. And at the end Connect the Dell support team for updating guide or tech support.

2: Download Dell Backup and Recovery Alternative Tool for Help on Windows 10. First Install and launch EaseUS Todo Backup Free and then click File Backup. Then Choose the files that you want to backup on your Windows 10 PC. Second Select a destination to save Windows 10 backups and click Proceed. You can also backup Windows 10 files or system to an external storage device.

Warm Regards

Update Windows Device drivers: Right-click on computer and select Device Manager, expand Disk drivers and right-click on your disk, and choose Update Driver Software... . If you still cannot solve the Dell Backup and Recovery not working issue in Windows 10/8/7, you can contact the Dell support team for tech support

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There are several ways to back up your PC.

1. Select the Start button, then select Control Panel > System and Maintenance > Backup and Restore.
2. Do one of the following:If you've never used Windows Backup before, or recently upgraded your version of Windows, select Set up backup, and then follow the steps in the wizard.If you've created a backup before, you can wait for your regularly scheduled backup to occur, or you can manually create a new backup by selecting Back up now.If you’ve created a backup before, but want to make a new, full backup rather than updating the old one, select Create new, full backup, and then follow the steps in the wizard.

Note: Do not back up files to the same hard disk that Windows is installed on. For example, do not back up files to a recovery partition. Always store media used for backups (external hard disks, DVDs, or CDs) in a secure place to prevent unauthorized people from having access to your files; a fireproof location separate from your computer is recommended. You might also consider encrypting the data on your backup.

Create a system image

System images contain all of the info on your PC at a particular state.

1. Right-click the Start button, then select Control Panel > System and Maintenance > Backup and Restore.
2. In the left pane, choose Create a system image, and then follow the steps in the wizard. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Note: To create a system image of a drive, it must be formatted to use the NTFS file system. If you save the system image on a hard drive or USB flash drive, it must be formatted to use the NTFS file system.

Regards : @Sambad