mole1066
1 Nickel

Dell Backup and Recovery - Access denied

I have just had my Dell Venue 11 pro back from Dell, where the hard drive was replaced. I am therefore trying to run Dell Backup and Recovery for the first time (even though it was run successfully on the previous hard drive)

During the set-up phase I get an Error on the Preparing Recovery Environment stage. At the top of the screen I see the error An error occurred during the installation process (Access Denied). Dell Backup and Recovery will now be uninstalled.

Any thoughts on what is going on?

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3 Replies
boats2
1 Copper

RE: Dell Backup and Recovery - Access denied

Just got mine back today with a hard drive replaced and have exactly the same problem.  Any ideas people?

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kim.roger.b
1 Copper

RE: Dell Backup and Recovery - Access denied

Got the same too.

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Highlighted
juliemeridian
1 Copper

RE: Dell Backup and Recovery - Access denied

It seems like your data have been lost. You can recover your data with the help of windows data recovery tool.

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