Highlighted
FrenchMurderer
1 Nickel

Dell DataSafe Factory .exe file missing

Hi everyone,

 

As the title states it, this is about Dell DataSafe Local Backup 2.0 Premium.

This Program is supposed to have an pre-made "factory state" Backup.

On my computer all my other backups are made of a "recovery" hidden file and a ".exe" file next to it which seems to be the auto-launch and backup for Dell Datasafe.

On my recovery Ghost-Drive the ".exe" file has disappeared and apparently.. without it Dell DataSafe doesn't know how to read or use the Factory State Backup.

The rest of the recovery drive is intact but I need the ".exe" file. can anyone tell me how I may get that file back?

Thank you very much

PS: This is kinda urgent..

0 Kudos
6 Replies
Moderator
Moderator

Re: Dell DataSafe Factory .exe file missing

FrenchMurderer,

Thank you for using the Dell Community Forum.

To access the factory restore image you would boot the computer and press the F8 key after the bios screen loads,. Once you see all the options you would choose "Repair Your Computer" and follow the prompts to restore. Dell datasafe on your desktop will not access the restore image. Datasafe is used to backup local files on your hard drive.

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
0 Kudos
FrenchMurderer
1 Nickel

Re: Dell DataSafe Factory .exe file missing

I am missing a file from the ghost drive therefor even "repairing the computer" which by the way is F8 and not F2 as F2 loads the BIOS menu, does not solve my issue in any way.. The only way I an think of is using a copy of someone else's ghost drive to fill up the blanks inside my own drive but people usually don't put a copy of there ghost recovery-drive online sadly! 😄

0 Kudos
speedstep
6 Thallium

Re: Dell DataSafe Factory .exe file missing

Dell Datasafe 2.0 partition is encrypted and does not use the factory.exe file anymore nor the factory.wim file and cannot be imaged via Ghost or Acronis etc.   The only way to back it up is to get a 16 gig or larger usb flash drive and make a bootable recovery flash drive using the Dell Datasafe 2.0 utility.  The recovery partition is 12 gigs which is why it takes a 16 gig flash drive to make.   Once you have this you can restore the factory install including the diag and recovery partitions by booting from the flash drive and telling it to do a factory restore.


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos
FrenchMurderer
1 Nickel

Re: Dell DataSafe Factory .exe file missing

thanks that helps a lot Speed step, I believe my recovery partition is intact. By mistake my Windows 7 Alienware edition was over written by a new Windows 7. Therefor I wanted to restore from factory settings to go back to how it was before (my files are backed up online.) However Dell datasafe was gone from my programs. after reinstalling it, datasafe did NOT detect the recovery drive.. Therefor I can't recover.. any clue?

0 Kudos
FrenchMurderer
1 Nickel

Re: Dell DataSafe Factory .exe file missing

Like... is there some way to restore without datasafe detecting the partition??

0 Kudos
rhs1979
1 Copper

Re: Dell DataSafe Factory .exe file missing

What you are asking is possible. I have just completed this this morning on a windows 7 install. You can substitute using the windows install disc with a command prompt from just about any other bootable method. I used Activeboot myself. I found the steps to be very simple.  You will need imagex if it is not on your drive, as explained in the instructions provided in the link below you can pick it up here. 

imagex (x86 version) (http://hotfixv4.microsoft.com/Windows%207/Windows%20Server2008%20R2%20SP1/sp2/Fix363073/7600/free/43...)

imagex (x64 version) (http://hotfixv4.microsoft.com/Windows%207/Windows%20Server2008%20R2%20SP1/sp2/Fix363073/7600/free/43...)

imagex (ia64 <-don't know?  version) (http://hotfixv4.microsoft.com/Windows%207/Windows%20Server2008%20R2%20SP1/sp2/Fix363073/7600/free/43...)

Recovery without datasafe (http://smsoftdev-solutions.blogspot.com/2009/03/how-to-restore-dell-factory-image-when.html)

0 Kudos