The recovery images are only for certain computers. If the site did not identify your service tag, then your computer is not on the list of eligible computers to download the image. If you do not have the disk, you can click the link below to purchase a Dell Restore Disk
You can also click the link to download a Windows 7 .ISO image from the Dell Rockstar Natakucs website.Dell has no connection to the site and is not responsible for any problems downloading from the site. He has helped and continues to help other forum members with Reinstallations.