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Dell Mentor Media re-installation USB says its already been used. I got it brand new from Dell

I have a Dell Mentor Media re-installation USB directly from Dell that I got brand new. Its telling me its used and cannot be used by me to reinstall Windows. Anyway to fix it?

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RE: Dell Mentor Media re-installation USB says its already been used. I got it brand new from Dell

RAIDPROBLEMS,

Can you provide me with an image or part number of the USB key that you received from Dell? Was this usb key for the current system that you are working with in your other post here on the forum?  Also, what is the Operating System on the key itself? You can send me a private message here in the forum with your system service tag or customer number. 

For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number.

You would click my name in blue, then on the next page in the upper right corner, click the words "send private message"

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