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Dell OS Recovery Tool unable to connect with Back-End
Hey there,
I tried to create a Win 7 USB based recovery tool, but it allways tells me, that there is no connection with the back-end possible. Are the servers at Dell down? Do I just have to wait or what should I do?
psg_nm
1 Message
0
August 25th, 2018 12:00
Similar problem trying to create USB recovery image for Dell Inspiron 15 (N5050). May be the servers are down.
Tacobelly
1 Message
0
August 25th, 2018 12:00
Exact same issue here. Trying to create a win7 usb but stuck behind this error.
hammond13
4 Posts
0
August 25th, 2018 13:00
I'm getting the same issue putting in a service tag for my XPS 15.
It's possible to use Microsoft's media creation tool to get Windows 10 here: https://www.microsoft.com/en-au/software-download/windows10
I'm trying this now, but I don't know if I'm going to run into problems that I wouldn't run into with the Dell version of the tool. I think that mainly the Dell version is the version of windows that came with your computer, while the one you'll get from Microsoft if the latest version. In either case, I think drivers will need to be installed separately, so I don't think the Dell version has any real advantages if what you ultimately want it is the latest version of Windows 10, but I could be wrong.
CJ Summers
1 Message
0
August 25th, 2018 14:00
Same issue; win10 pro
bcseattle11
2 Posts
0
August 25th, 2018 14:00
Same story! Can't fix my pc!
says unable to connect to backend.
Server responds: Service Profile Throttle Limit Reached
0x01d30004
Dabsmacker802
1 Message
0
August 25th, 2018 14:00
Same issue on my Inspiron 15. "Unable to connect to back end"
bcseattle11
2 Posts
0
August 25th, 2018 19:00
Appears to be working. finally!
NickMx
3 Posts
0
July 23rd, 2020 03:00
I had to VPN to the US for mine to start working.
tommy333
74 Posts
0
July 25th, 2020 04:00
the servers are down
White Bear
1 Message
0
May 23rd, 2022 12:00
I'm pretty sure Dell will not let you download your OS Recovery if your PC is out of warranty. If I enter a Service Tag that's out of warranty I get the "unable to connect" error. However, if I enter a service tag of a PC that is still under warranty everything works fine. Unfortunately you can't restore a system with a different service tag. Dell doesn't state this explicitly but that's what it looks like to me. Pretty of Dell if that's the case. Obviously has nothing to do with any servers being down. I'll have to try a standard Windows 10 install from Microsoft.