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Dell Online diagnostics Fails in Windows 7-64 bit OS in DELL Vostro 1450

My warranty preiod is getting end and i wanted to check my laptop's health. but i cant run the system diagnosis. i need help to do that. i have updated system updates. its run system detect softwear but never show me the next page result.

if you need my service tag i can provide that. i need to know how can i run a successfull diagnosis so i can get my product's best support


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RE: Dell Online diagnostics Fails in Windows 7-64 bit OS in DELL Vostro 1450


You can run the diags in your computer to check out your computers hardware. Below is information running the diags.

New features

Dell ePSA (Enhanced Pre–boot System Assessment) introduces the following new features over the existing PSA.

  • Graphical User Interface.
  • Automatic Default Operation- runs test on all devices, allowing a user to interrupt and select any device.
  • Checks the Master Boot Record for readiness to boot into a full OS environment.
  • Notebook panel test (notebooks only)
  • Video memory test
  • Battery test (notebooks only)
  • Charger test (notebooks only)
  • Fan test
  • Event log scan
  • Multiprocessor cache test
  • Configuration - displaying cable connectivity and Bluetooth, WLAN, WWAN devices installation status.
  • System Health - displaying fan, battery, thermal, connectivity indicators

Launching ePSA

  • Tap F12 during startup
  • Select Diagnostics.

Testing Devices using ePSA

  • The ePSA starts running the quick test without waiting for user input.
  • To select a specific device to test, users can tap the Esc key.

The Touchpad/Mouse will be non–functional when the test is in progress. This is as per design.

The following list shows the tests that ePSA is capable of running. However, some tests are applicable to portables and some to desktops.

  • System
  • Cables
  • Hard Drive
  • CD ROM
  • Video Card
  • Notebook Panel (Portables only)
  • Primary Battery (Portables only)
  • Charger (Portables only)
  • CPU Fan
  • Rear Fan
  • Eventlog Scan
  • Multi-Processor Cache
  • Memory

Users can choose between Quick and Thorough test modes.

Social Media Support
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
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