Johnsont
1 Copper

Re: Dell PC Restore by Symantec

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I got as far as typing the command line in to start the restore process but an error came back that I did not have administrative privlidges.  The user I am logged in as is an administrator.  Any ideas?

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Johnsont
1 Copper

Re: Dell PC Restore by Symantec

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I got the "administrator" problem taken care of.  I went through some updates... turned user account control off... and also as you noted in your post to put the four directories onto a flash drive.  I was trying to make it happen from a DVD.  anyway... nice post!  Thanks!

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tgsmith
4 Ruthenium

Re: Dell PC Restore by Symantec

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Johnsont,

Good job!  That's the beauty of the Dell Community Forum.  The exchange of ideas gets the little gray cells working.

Tony

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mauryaujjwal
1 Copper

Re: Dell PC Restore by Symantec

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PLEASE TELL ME HOW CAN I BOOT MY SYSTEM. INSTRUCT ME IN BRIEF

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mauryaujjwal
1 Copper

Re: Dell PC Restore by Symantec

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WHEN I USE THIS COMMAND (imagex /apply d:\dell\image\factory.wim 1 c:\) IT STARTS AND AFTER SOME MOMENTS IT SHOWS [Error: 32]  C:\Boot\Bcd. [Uncompress file: <seq. 60> --> Create file failed] then it retries several times then it shows Error restoring image the process cannot access the file because it is being used by another process

Sir please help me i will be always thankful to you

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BELL BOY
3 Zinc

Re: Dell PC Restore by Symantec

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mauryaujjwal

 

Good that you have been searching & found a thread that may be related to the problem you are trying to fix

 

But rather than “tag” your request for help in an “old” & lengthy thread, please start your own new thread

You are then more likely to receive helpful replies

 

For example, subject might be “Dell PC Restore doesn’t work” (if that describes the problem)?

 

In your post, include computer model & Windows OS (looks like you are using Vista?)

And (if possible) anything done/changes made before the problem started & what you have tried, any error messages etc.…(like the information described in your last post)

 

Edit: Please avoid (where possible) using CAPITAL letters, it’s considered to signify “shouting”

 

 

 

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tgsmith
4 Ruthenium

Re: Dell PC Restore by Symantec

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Mauryaujjwal,

BELL BOY is correct.  It is advisable to start your own thread.  You'll get a quicker response.   Some of we "old" members get preoccupied with grandchildren, health issues and the like and forget to check our e-mail.

Usually, the [ Error: 32] C:\Boot\BCD.... occurs when your are trying to manually restore the factory image and your OS environment is not loading system files required for the imagex  program to work correctly.  The easiest way to overcome this is to insert the Windows Vista DVD, restart the computer, press F12, select the DVD as the boot device and press Enter.  In some cases, you will be almost  "forced" to run the Startup Repair option.  When that fails, you proceed to the Other Repair Options, choose the Command Prompt option and run the imagex program with the following syntax: 

imagex /apply d:\dell\image\factory.wim 1 c:\

For instance, this afternoon,  I did a manual restoration of the Dell Factory Image on an Inspiron 1525.   Without the DVD, when I pressed F8 at startup, ran the Startup Repair (which failed), chose the Other Repair Options and attempted to Restore the Factory Image.  I got the same Error 32 that you're getting.  When I booted from the DVD, chose the Command Prompt option, and entered the above command, the image restored without problem.  Note that the Imagex program is located in the Tools subdirectory of the Recovery Partition.  Simply go to that subdirectory to run the Imagex command line shown above.

Hope this info helps.

Tony 

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Re: Dell PC Restore by Symantec

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Thanks For Updating this thread.

Let me try this and i will post the comments.

 

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andrew.zinin
1 Copper

Re: Dell PC Restore by Symantec

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Hello, Thanks for this quide. I'm now trying to perfom this on my new Dell Studio 17 laptop with Windows 7. I proceeded till the last step when in cmd window I typed imagex /apply command.Then I can see that it starts working on the task, but after a few seconds it gives an error:

 

 [ERROR] C:\Windows\System32\drivers\1028_Dell_STU_1749.mrk <Error = 5>

Error restoring image.

Access is denied.

 

I tried to run command prompt as Administrator - the same error. I tried to login as Administrator - also the same.

What can I do to let the system erase itself??

I tried booting for Windows DVD and going to Command Prompt. Then I did the same procedure trying to perform imagex /apply commande. I get the following error:

The subsystem needed to support the image type is not present.

----------------

Update: I created a bootable windows PE dvd as described here: http://technet.microsoft.com/en-us/library/dd799303(WS.10).aspx

Now I could boot from it and get a comand prompt running, I executed imagex apply command, it seemd to work, it showed it progress till it got to 100%. Unfortunately, after that it again gave me an error - showed a message that some .dll file is missing. 😞 and then it just stopped.

Maybe it has to do with the fact that there are 2 .wim files in the dell/image directory - Factory.wim and Factory2.wim ? I have no idea and I'm totally lost :((( I have .wim backups, but I'm unable to execute them.

What can I do now??? Please help!!!

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aman1312
1 Copper

Re: Dell PC Restore by Symantec

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Hello,

                   I have tried the above method to restore by Pc to factory setting but i am getting the following error message :-

 

Sub-system to support the image file type is not present .

 

Please suggest what to do ASAP.

 

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