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Bree42
Bronze

Dell PhotoStage Stopped Working

I have an Dell Inspiron N5050 that came with the Dell Stage preinstalled.Love it.Recently my PhotoStage stopped working.All other features of Dell Stage work except for PhotoStage.Photostage will no longer let be connect and share photos to Facebook.The Photostage app disappeared from my facebook account on Oct 20 and I've searched the internet for help to fix the problem.

This is what happens: go to Photostage click on photo click on share botton choose facebook.States not connected to facebook so I put info in and attempt to connect.It takes me to Facebook and that's it. It never gives me the option of choosing folder or creating a new one.It just does nothing once I log into Facebook.I can't post photos to facebook using photostage.Help Please!!! This is one of the reasons I bought this computer was for the Dell Stage.Please help fix Photostage and get app back onto Facebook

Thank You

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16 Replies

Re: Dell PhotoStage Stopped Working

Hi Bree42,

Please try reinstalling the 'Photo stage' application.

To uninstall it, please follow the steps listed below:
- Click 'Start' icon
- Type 'Uninstall a program' in 'Search programs and files' text box; and click the link that appears
- Click 'yes' when prompted with the 'User Access control' popup message
- Locate Dell 'photo stage' application and uninstall
- Follow through with the uninstall process as per the on-screen instructions
- Restart the computer

To install Dell photo stage application, please follow the steps listed below:
1. Log into 'My Dell Downloads' to access your system's software repository
- Click https://smartsource.dell.com
- Please follow the instructions and install the Active X controller as it is required for the My Dell Downloads to work
- Once you login to My Dell Downloads, click on Register



- Once you log in to 'My Dell Downloads', click 'Register'.
- Click Run if prompted
- You will get a list of all the applications that were shipped with your computer
- Download and install 'Dell Photo Stage' from the list

Hope this helps. Do reply if you have any further questions. Glad to assist.

Thanks & Regards,
Saurabh A
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, click Here. For helpful Dell Support Videos, you may click Here

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Bree42
Bronze

Re: Dell PhotoStage Stopped Working

I followed everything step by step.Once I got to register I allowed the active x to install and then nothing happened.Nothing installed and I stayed on the same page as shown above.I waited and waited for active X to install and for a list of applications to show but nothing happened.Now what?

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Bree42
Bronze

Re: Dell PhotoStage Stopped Working

Sorry if I was not very clear with my reply above.

I uninstalled Photostage and restarted my computer.Followed your steps.I login and try to register my system,I allow the active x and I'm taken back to the register page everytime I try.I have even disabled my Windows firewall and anitvirus, cleared all cookies and retried it.Still the same result.My system will not register.Dell support says they can't help as it is a hardware issue and to have it repaired.My computer is only 6 months old why can I not register my system to redownload the Photostage?

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Re: Dell PhotoStage Stopped Working

Hi Bree42,

Thank you for your prompt response. 'My Dell Downloads' registration page has 'JavaScript' and it needs 'Java' working in the browser that you are using. It appears that your browser does not the latest 'Java' add-on enabled. Please use 'Internet explorer' as the default browser and install 'Java' before trying to access the software list.

You may use the following steps to access and install the latest 'Java' version:
- Click http://bit.ly/btLAtw to download the latest 'Java' version
- Click 'Agree and Start Free Download'. If you're prompted for an administrator password or confirmation, type the password or provide confirmation
- On the Notification bar, click 'Run'. Provide confirmation if prompted
- Click 'Install'
- Follow through and complete installation
- Restart the Internet Explorer browser and you should be prompted with a pop-up to enable 'Java'; Click 'Enable'
- If no pop-up appears, please refer to the following link and follow the steps mentioned to enable 'Java' in Internet Explorer: http://bit.ly/cPCytp

After proper configuration of 'Java' with 'Internet Explorer' try to access the software downloads again. You should be able to do it.

Hope this helps. Do reply if you have any further questions. Glad to assist.

Thanks & Regards,
Saurabh A
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, click Here. For helpful Dell Support Videos, you may click Here

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Bree42
Bronze

Re: Dell PhotoStage Stopped Working

Hi- Okay downloaded Java restarted computer and logged into register.It still is doing the same thing it will not let me register my system.I've tried it several times same result when I click on register my system it remains on same page.I'm at a complete loss I want photostage back.Why does dell refuse to help? I did register my computer a few months ago with Dell could that be the problem? Please continue to advice me what else to try

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Re: Dell PhotoStage Stopped Working

Hi Bree42,

Supported browsers for registering your computer through 'My dell downloads' is 'Internet Explorer'. I hope you are using it. Would like to know the operating system and IE version installed on the system.

I also recommend you to install all 'Windows updates' and recheck. To install 'Windows updates' you may want to refer to the following steps:
- Click the 'Start icon' and in the 'search box', type 'Update', and then, in the list of results, click 'Windows Update'
- In the left pane, click 'Check for updates', and then wait while Windows looks for the latest updates for your computer
- If you see a message that reads, 'important updates are available', or telling you to review important updates, click the message to view and select the important updates to install
- In the list, click the 'important updates'. Select the check boxes for all updates and click 'OK'
- Similarly click 'optional updates' and select the check boxes for all updates and click 'OK'
- Click 'Install updates'
- Read and accept the license terms, and then click 'Finish' if the update requires it. Administrator permission required if you're prompted for an administrator password or confirmation, type the password or provide confirmation
- Some updates might require that you restart your computer to finish installing. Save and close all your programs before restarting to prevent data loss
- Restart your laptop and recheck results

If you experience the same issue, try deleting the 'cookies' of Internet Explorer browser. Click http://bit.ly/q0BV8 to have a look at a video for step-by-step instructions.

If the issue still persists, try to roll back IE to the previous version (I am assuming that IE version 9 is currently installed with Windows 7; if you have a different IE version installed, still proceed with the removal of the currently installed version). You may want to refer to the following steps:
- Close all programs
- Click 'Start', and then click 'Control Panel'
- Click 'Uninstall a Program' under the 'Programs' category
- In the 'Tasks pane', click 'View installed updates'
- In the list of installed updates, double-click 'Windows Internet Explorer 9' (Or the currently installed version)
- Restart the computer
- Please ensure that 'Java' add-on is installed and enabled in this updated IE version (Else follow the steps from my previous post to enable it)

You may try creating a new 'Windows user account' if the above mentioned steps don't work:
- Click 'Start'
- In 'Search programs and files' text-box, type 'user accounts' and click it (It will appear as a link in the search results)
- Click 'Manage another account' and 'Create new account' (administrator)
- Log-in the 'new user account' and retry your computer registration with 'My Dell Downloads' (New user account has default software settings; once you've registered your system and downloaded 'Photo stage', please continue using the original account for using the computer.

Hope this helps. do reply if you have any further questions. Glad to assist.

Thanks & Regards,
Saurabh A
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, click Here. For helpful Dell Support Videos, you may click Here

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nvan24
Copper

Re: Dell PhotoStage Stopped Working

I'm having the same problem as Bree42.  I uninstalled Dell Photostage and reinstalled it.  The same problem exists.  Dell photostage won't connect to facebook.  Even when I type in the correct password and choose to "stay connected", It will not stay connected nor give me an option to upload to an album.  This used to work fine...please advise.  Thank you.

 

 

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Re: Dell PhotoStage Stopped Working

Hi nvan24,

Since you've re-installed 'Dell Stage' it appears that the application is working fine. Either the 'Firewall' installed in the system or 'security settings' in 'Facebook' may also have a role to play. Please give full permissions to 'Photostage' in the 'Firewall'. If that does not fix the issue, you may also try customizing 'Facebook 'security settings'. Bree42, I would like to know if the issue was fixed after 'Dell stage' re-install. 

While researching, I came across a thread with a similar situation that seems to have fixed the issue. You may try the following steps:
- Log onto Facebook and go to your Account Settings
- Scroll down to 'Account Security' and click 'Change'
- 'Uncheck' the box underneath 'Secure Browsing' (https)
- Click 'Save' located underneath 'Login Approvals'

You may want to have a quick look at the thread I referred to: http://dell.to/UYI8zr

Hope this helps. Do reply if you have any further questions. I would be glad to assist.

Thanks & Regards,
Saurabh A
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, click Here. For helpful Dell Support Videos, you may click Here

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Bree42
Bronze

Re: Dell PhotoStage Stopped Working

I have done everything you suggested.It doesn't work.Just like in the thread you posted it's a viscious cycle.I open photostage,click on photo to upload to facebook,click on facebook icon,enter email and password,and nothing it takes me to facebook everytime.Photostage will not work with facebook.It did previously and stopped working over a month ago.Photostage will not connect to facebook.It's a junk program and Dell refuses to fix it

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