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muffinman

101 Posts

8379

November 6th, 2007 22:00

Dell Support Center

I just downloaded and tried to install the Dell Support Center software, "dell_support_center.msi". The installation fails with the following message, "The installation package could not be opened. Contact the application vendor to verify that this is a valid Windows installer package." I tried the installation in safe mode and that failed as well. Windows Explorer indicates that the installation file contains 0 bytes. Why would that be? Has anyone else been having similar problems installing this application? I8200 Win Xp SP2

Roger1955

561 Posts

November 6th, 2007 22:00

It's causing problems for some, I would suggest that you leave it alone for now. I downloaded it and on one account(mine) it was only half functional and my wife's account it was more functional, but not 100% so I uninstalled it. IT JUST DIDN'T WORK AS IT SHOULD:smileymad:
 
Roger1955
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XPS 410 Windows Vista Home Premium
Intel Core 2 Duo E6600 Conroe @ 2.4 ghz
3 GB DDR2 SDRAM 533 mhz / Evga Geforce 7600GT
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19 in E197FPB Flat Panel Display
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Sony CRX 3105S 48xCombo CD-RW/DVD Sata
TSST Corp TS-H553A 16xDVD+-RW/DL Sata
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AVG Anti-Virus, AVG Anti-Spyware, ZoneAlarm Firewall, Window Defender, Comodo BoClean, Super Anti-Spyware.

tomron

966 Posts

November 6th, 2007 22:00

The only thing I can say is that many are asking for removal instructions for Dell Support Center,just a heads up.

muffinman

101 Posts

November 7th, 2007 00:00

OK, thanks for the opinions. I'll leave it alone for now. I'm still curious why the installation file shows 0 bytes. Oh well, just one of THOSE things I guess.

Ken Turner

22 Posts

November 7th, 2007 07:00

Mine's a Dimension 9200, which I gather is just a re-badging of the XPS 410, on WinXP Pro SP2. I had an automated email from Dell (I'm in the UK) advising me about Dell Support Center, and when I followed the link provided I ended up with a file called R169697.EXE. I ran this file and it installed fine and runs OK, absolutely no problems.

Message Edited by Ken Turner on 11-07-2007 09:08 AM

muffinman

101 Posts

November 7th, 2007 14:00

I found R169697.EXE with a search of Dell and downloaded it. If I feel lucky today, maybe I'll try to install it. I think it's odd that Dell Support Center can be downloaded as two different installation files. It's also strange that Dell Support Center doesn't show up in the list of downloads for my particular computer in Drivers and Downloads. This is the sort of sloppy operating that causes me to lose confidence in a vendor.

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