Highlighted
Trishk123
1 Nickel

Driver problem or virus

Help!   I've never had a driver or virus problem so I don't know what to do.  I opened what I thought was legit email and Inspiron Windows 7 crashed.  Macafee scan won't stay on and I've been told by friend it's a driver problem.  I can open laptop in Safe mode, only,  but neither the wireless or landline connection work, so can't download anything.  If I download driver scan (which one is best??) to a disc from a non Dell computer will it work on Dell.  I get Driver IRQ not less or equal message but don't trust or know what is what when I Google this info.

 

thanks

Trishk

0 Kudos
6 Replies
7 Plutonium

Re: Driver problem or virus

Since you opened an e-mail and it crashed I would be more inclined to think it was some type of virus or malware.  If it were a driver you would have had problems before, a driver would not cause the problems you are having.

Repost this in the Virus/Malware section of the forum.  Include your PC Model Number (needed on ANY initial problem post), OS version (e.g. Win 7 Home Premium 64 bit) and any other error codes, etc.

 



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

Dell S2719dgf Monitor

Member of Nashville based R.O.P.E.

0 Kudos
Trishk123
1 Nickel

Re: Driver problem or virus

Thanks fireberd,

I have it tagged on virus and malware section so I assume it will be read there as well.  I thought Macafee would stop any virus's but it looks like the virus

affected Macafee as it stays in Non real time scan mode and can't be changed.Guess I have been lucky as this is the first time I've ever had a non stoppable virus.

 

trishk

0 Kudos
kirkd
5 Rhenium

Re: Driver problem or virus

Some malware will shut down or cripple AV programs. Try the Mcafee site for help. Some AV sites will do a scan without loading their software, which might help.

 

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

0 Kudos
7- Gold

Re: Driver problem or virus

I have it tagged on virus and malware section so I assume it will be read there as well.
I do not see your post.

Those issues are handled on the Malware Removal Forum.

Please Read This Before Posting On the Malware Removal Forum


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional
SpywareHammer

I am not a Microsoft or a Dell employee. I am a volunteer.

 

0 Kudos
7 Plutonium

Re: Driver problem or virus

You will have to actually post on the Malware Removal Forum, just tagging it will not work.

 



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

Dell S2719dgf Monitor

Member of Nashville based R.O.P.E.

0 Kudos
7- Gold

Re: Driver problem or virus

Found it! Thanks, fireberd! 


Windows Insider MVP 2016 -

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional
SpywareHammer

I am not a Microsoft or a Dell employee. I am a volunteer.

 

0 Kudos