eprosound
1 Copper

Re: E6500 XP SP3 - Standby / Hibernate problems

laptop computer (dell latitude e6500) with integrated webcam (creative webcam) will not enter system stand by or hibernate.  Can also be perceived that the computer will not wake up from stand by / hibernate because after the screen has turned off one is unable to see that the computer is actually frozen at the ‘preparing to…’ screen.

found that an optional hardware microsoft update for the: creative technology ltd. streaming media and broadcast - integrated webcam breaks windows standyby and hibernate function.

uninstalled to microsoft updates driver and reinstalled from dell’s website.  potentially could have rolled the driver back to a previous version

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mikeclifton82
1 Copper

Re: E6500 XP SP3 - Standby / Hibernate problems

Hullo.  New 6500's out of the box, XP, SP3 with the same problem.  I log into Windows and let it try to go to stand by but it just hangs at the "Preparing to Stand By" screen.  Have you had much luck with your issue?

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babajv
1 Copper

Re: E6500 XP SP3 - Standby / Hibernate problems

This definitely worked for me as well, I had to dig to get at it though.

This is what I did...

I went to 'my computer'->'right clicked'->'clicked on manage'->clicked on 'device manager' and under 'imaging devices' uninstalled the integrated web camera. I also had to go to 'add or remove' under 'control panel' to find the integrated webcam driver and unistall that as well. It got a bit funny because it would detect it and re-install it so i just kept uninstalling until it worked. Laptop hibernates well!!

 

 

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freddykid
1 Copper

Re: E6500 XP SP3 - Standby / Hibernate problems

The Wake on LAN settings being turned off for my machine did not correct the issue.  However I have the embeded webcam and installing the latest driver for if from Dell did correct this issue.  Very quick to standyby  now and wakes up without any issues. 

If you have an embeded webcam you should look into this.

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kishorik
1 Copper

Re: E6500 XP SP3 - Standby / Hibernate problems

This is what worked for me...

1. Went to device manager 

2. Right clicked on wireless lan minicard and clicked on properties..

3. Selected power management tab

4. Unchecked the "Allow the computer to turn off this device to save power"

optional..

5. choose disable for power save mode in "advanced tab"

krullery
1 Copper

Re: E6500 XP SP3 - Standby / Hibernate problems

My E6500 would not go into STAND BY but HIBERNATE was working fine.  I tried many of the suggestions from previous posts (network card settings, web cam driver, Bluetooth disabled, etc.) but none of these fixed the issue.  Dell rep suggested a BIOS upgrade from A13 to A14 but that did not fix it either.

I used MSCONFIG to boot with only basic services and STANDY BY functioned normally.  Once I knew it was a running service causing the problem, I rebooted normally and then stopped one service at a time (Control Panel > Administrative Tools > Services), checking for STAND BY functionality after each.  The problem was the "TdmService" from WAVE systems (TdmService.exe - file version 3.0.1.16) .  I changed the startup type on this service from automatic to manual and this seems to have cured the problem. 

 

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quinzy1
1 Copper

Re: E6500 XP SP3 - Standby / Hibernate problems

I have remarked that as you disable the webcam in the devicemanager, that the problem is solved.

Than standby works

 

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quinzy1
1 Copper

Re: E6500 XP SP3 - Standby / Hibernate problems

solution found, conflict with webcam driver.

Not the dell webcam central software !

- go to devicemanager
- go to webcam/properties/drivers/drivers details../
--> oa001.sys
you must search on oa001 on nest steps

search in c:\windows\inf with f3 and typ in the field "a word or phrase in the files:" oa001

open containing directory, on my laptop was it:

oem3.inf
oem13.inf oem3.pnf

rename this files to bak

example:

oem3.inf ---> oem3.inf.bak
oem3.pnf ---> oem3.pnf.bak
oem13.inf --> oem13.inf.bak

- go to devicemanager
- go to webcam/properties/details/device instance/
--> vid_0c45&PID_63F0&MI_00
so you must seach also on vid_0c45&PID_63F0&MI_00 in the next steps (see below)

search in c:\windows with f3 and typ in the field "a word or phrase in the files:" vid_0c45&PID_63F0&MI_00

on this laptop is this

c:windows\drv\p\a\OA001vid.inf
c:\windows\system32\reinstallbackups\0001\driverfiles\OA001vid.inf

rename this files to bak (like before) and in the containing folder also the pnf-files

uninstall drivers webcam in the devicemanager
scan op nieuwe hardware in the devicemanager
he is installing now the microsoft drivers instead of the dell webcam drivers.

Test now:

standby ok
hibernate ok
webcam with software ok on standard features.
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mhosseini
1 Copper

Re: E6500 XP SP3 - Standby / Hibernate problems

quinzy thanks so much for your recommendation, I had this problem in my e6400 laptop and when I rollback the driver with microsoft now the problem solved.

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Highlighted
kwdavids
1 Copper

Re: E6500 XP SP3 - Standby / Hibernate problems

I've had the same problem with my E6400: Stand By locks up. After noting the discussion here about the Webcam driver, I checked mine in the Device Manager. The version was 1.7.1.901.

I clicked Update Driver and Windows went somewhere on the Internet and installed version 1.8.1.129 dated 1/29/2010 and now I can Stand By just fine.

emoticon.BigSmile.title

 

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