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Kris Besch

5 Posts

93985

December 14th, 2010 11:00

Error code 0x80070001 when upgrading from Vista Home Premium 32 bit to Windows 7 Home Premium

I could not find my original post and answer which was on 11/21/10.  It was answered by Andre Da Costa.  The advice given did not work...disable security, disconnect devices, do a "chkdsk", and then do "msconfig" to disable startup programs and all services except Microsoft.  I also ran the upgrade advisor which said I was good to go. 

I put this problem aside for awhile planning to contact Dell to get help to get Windows 7 installed.  In the meantime another problem occured due to malware and registry errors.  I had to have a tech come to my house to get this fixed.  The result was that I had to backup all my data and then reinstall my original Vista.  He said that with a clean install of Vista there should be no problem upgrading to Windows 7 and then reinstalling all my other software.  He could not stay to help with the upgrade since this was likely to take several hours to complete due to all the Windows updates that had to be downloaded and installed.  It took over 7 hours to get all the updates.

So now I get the same error.  Do I do the original advice again?  That took a couple of hours and only found a couple of errors, which were fixed.

Thanks Kris Besch

DELL-Jesse L

Moderator

 • 

16.7K Posts

December 16th, 2010 07:00

Kris Besch,

Thank you for using the Dell Community Forum.

What computer system do you have that is giving you this error? Have your tried just doing a fresh install of Windows 7 without doing an upgrade? Did you download Windows 7 from MSDN?

Kris Besch

5 Posts

December 16th, 2010 09:00

I have a two year old Dell Inspiron 530.  I have an upgrade disk that I purchased from Dell after chatting with a rep who said there should be no problems.  Can I do a fresh install with an upgrade disk?  My son, who works as a programmer said that a fresh install would be better also.  He said I should try to just boot up from this disk by putting the disk in but when it comes to the screen to coose what to do, I should shut down the computer.  Then turn it back on again and it should then install.  Do you think I should try this or just a regular installation disk?

DELL-Jesse L

Moderator

 • 

16.7K Posts

December 17th, 2010 07:00

Kris,

I dont think I would shutdown. Just boot to the win7 disk and do a custom install.

Kris Besch

5 Posts

December 17th, 2010 10:00

Ok thanks.  I'll try that and let you know how it turns out.

Kris Besch

5 Posts

December 18th, 2010 12:00

Well it didn't work your way or my son's way. I still got the same error code at 33% of the first step - copying Windows files.  And just to be clear, you said to "boot to the Win7 disk".  To do this I put the disk in the drive.  When auto-run opened, the choice was to run Setup or look at the files on the disk.  I chose to run Setup.  I hope this is what you meant.

Here is the error word for word:

Windows cannot copy files required for installation. Make sure all files required for installation are available, and restart the installation.  Error code 0x800700001.

Where are the required files? On my system? On the disk? Is this disk possibly corrupt? Also, when it got to the screen to pick which partition to install to, I chose the C drive but I noticed two links on this screen - refresh and load drivers.  Am I supposed to do something here?  There was also message that popped up regarding making a new partition and restarting Windows.  I didn't think I was supposed to make a new partition.

I also tried to do this with my security software turned off.  No luck there.  All I have installed since reinstalling Vista are Adobe reader and Windows Security Essentials.

So what do you suggest now?

speedstep

8 Wizard

 • 

47K Posts

December 20th, 2010 08:00

 

You are receiving this error because Setup is unable to validate the Windows image file; it believes it to be corrupt. 

There are a number of things that can cause this but most often it's due to "bad media". 

Assuming that this ISO you downloaded has a valid CRC check, you should try to :

  • reburn media at a very slow rate (I recommend 1x even on good burners)
  • use the best media that you can find
  • avoid ISO mounting utilities that mount the image as a removable drive (while convenient, many of the drivers are prone to CRC errors)


You could try to create a bootable USB Flash drive to install.
While 4 gig Flash drives work for 32 bit WIN7 I recommend an 8 gig flash drive that is USB 2.0 speed for
64 bit windows 7 installation.

Microsoft Store: Windows 7 USB/DVD Download Tool Help

Windows 7 USB/DVD Download Tool

Overview

When you choose to download most software from the Microsoft Store, you have the option of using Download Manager or downloading from your browser. However, when you purchase Microsoft Windows 7 from Microsoft Store, you have an additional choice to make: whether to download a collection of compressed files or to download an ISO file. An ISO file combines all the Windows 7 installation files into a single uncompressed file.

If you choose to download an ISO file (so that you can create a bootable file from a DVD or USB flash drive), copy your Windows 7 ISO file onto your media and, run the Windows 7 USB/DVD Download Tool. After you do this, you can install Windows 7 onto your computer directly from the USB flash drive or DVD.

Note: When you download the ISO file, you must copy the file onto a USB flash drive or a DVD to install Windows 7. When you're ready to install Windows 7, insert the USB flash drive into your USB port or insert your DVD into your DVD drive, and then run Setup.exe from the root folder on the drive.

The advantage to following this process and creating bootable media is that it allows you to install Windows 7 without having to first run an existing operating system on your machine. If you change the boot order of drives in your computer's BIOS, you can run the Windows 7 installation directly from your USB flash drive or from a DVD when you first turn your computer on. (Please see the documentation for your computer for information about how to change the BIOS boot order of drives.)

Copies
  • To install the software, you may make one copy of the ISO file on a disc, USB flash drive, or other media.
  • After you’ve installed the software and accepted the license terms that accompany the software, those license terms apply to your use of the software. The license terms for Windows 7 permit you to make one copy of the software as a back-up copy for re-installation on the licensed computer. If you do not delete your copy of the ISO file after installing the Windows 7 software, the copy of the ISO file counts as your one back-up copy.

If you need to download the software again, you can go to your Download Purchase History in your Microsoft Store account and access the download there.

Installation

To install the Windows 7 USB/DVD Download tool:

  1. Click to open the Windows 7 USB/DVD Download tool installation file.
  2. When you are prompted to either save the file to disk or run it, choose Run.
  3. Follow the steps in the setup dialogs. You'll have the option to specify where to install the Windows 7 USB/DVD Download Tool.

Note: You need to be an administrator on the computer you are installing the Windows 7 USB/DVD Download tool on. The tool requires the Microsoft .NET Framework version 2.0 or higher.

System Requirements

  • Windows XP SP2, Windows Vista, or Windows 7 (32-bit or 64-bit)

  • Pentium 233-megahertz (MHz) processor or faster (300 MHz is recommended)

  • 50MB of free space on your hard drive

  • DVD-R drive or 4GB removable USB flash drive

For Windows XP Users
The following applications must be installed prior to installing the tool:

  • Microsoft .NET Framework 2.0 must be installed. It can be downloaded here.
  • Microsoft Image Mastering API v2 must be installed. It can be downloaded here.

Using the Windows 7 USB/DVD Download Tool

Before you run the Windows 7 USB/DVD Download Tool, make sure you have already purchased the Windows 7 ISO download from Microsoft Store and have downloaded the Windows 7 ISO file to your hard drive. If you have purchased Windows 7 but have not yet downloaded the ISO file, you can download the file from your Microsoft Store Account.

To make a copy of your Windows 7 ISO file:

  1. Click the Windows Start button, and click Windows 7 USB/DVD Download Tool in the All Programs list to open the Windows 7 USB/DVD Download Tool.
  2. In the Source File box, type the name and path of your Windows 7 ISO file, or click Browse and select the file from the Open dialog box. Click Next.
  3. Select USB Device to create a copy on a USB flash drive or select DVD disk to create a copy on a DVD disk.
  4. If you are copying the file to a USB flash drive, select your USB device in the drop-down list and click Begin copying. If you are copying the file up to a DVD, click Begin burning.

When your Windows 7 ISO file is copied onto your chosen media, install Windows 7 by moving to the root folder of your DVD or USB flash drive, and then double-click Setup.exe.

Frequently Asked Questions

The following are frequently asked questions about using the Windows 7 USB/DVD Download Tool:

Where can I download .NET Framework 2.0?
The .NET framework can be downloaded here.

Where can I download Image Mastering API 2.0?
The Image Mastering API can be downloaded here.

What size USB flash drive is required?
You need a USB flash drive with a minimum of 4 GB of free space.

Can I use my newly created USB drive to install Windows 7 on someone else’s computer?
No. The Windows 7 ISO file on the USB flash drive is only intended to be used to install Windows 7 on the licensed user’s own computer.

Can I backup to a CD-ROM?
No. The Windows 7 ISO file is too large to fit on a CD.

Can I backup to a Blu-Ray DVD disk?
Yes, as long as your DVD drive can write to a Blu-Ray DVD.

If I have other files on the USB flash drive will the Windows 7 USB/DVD Download Tool delete them?
This tool requires the USB flash drive to be completely blank before the Windows 7 files are copied. This helps ensure that the device is bootable after the copying has completed.

Can I backup to an iPod, camera, or other device with enough free disk space?
Yes, but this is not recommended.

  • The device must be formatted in order for the device to be bootable.
A dedicated USB flash drive would be a better option.

Can I use the Windows 7 USB/DVD Download Tool to backup other files?
No. This tool is only for use with the Windows 7 ISO file purchased from Microsoft Store.

Does the tool support dual-layer DVD discs for burning?
No. Currently, the tool does not support dual-layer DVD discs.

Troubleshooting

The following tips might help if you run into a problem using this tool.

The tool is requesting that I install the .NET framework and Image Mastering API before I install the tool
For users running Windows XP, you must install the .NET Framework 2.0 and the Image Mastering API 2.0 before installing the tool. You can download .NET framework here and you can download the Image Mastering API here.

Please note that a restart may be required after installing the .NET framework and the Image Mastering API.

When creating a bootable USB device, I am getting an error about bootsect
To make the USB device bootable, you need to run a tool named bootsect.exe. In some cases, this tool needs to be downloaded from your Microsoft Store account. This may happen if you're trying to create a 64-bit bootable USB device from a 32-bit version of Windows. To download bootsect:

  1. Login to your Microsoft Store account to view your purchase history
  2. Look for your Windows 7 purchase.
  3. Next to Windows 7, there is an "Additional download options" drop-down menu.
  4. In the drop-down menu, select "32-bit ISO."
  5. Right-click the link, and then save the bootsect.exe file to the location where you installed the Windows 7 USB/DVD Download Tool (e.g. C:\Users\username\AppData\Local\Apps\Windows 7 USB DVD Download Tool).
  6. Once the file has been saved, go back to the Windows 7 USB/DVD Download tool to create your bootable USB device.

My USB device is not in the list of available devices
If you don't see your USB flash drive in the list of available devices, please make sure the drive is inserted in the USB port, and then click the Refresh button beside the list of available drives.

I inserted a blank DVD in my DVD-ROM drive, but the Windows 7 USB/DVD Download Tool doesn't recognize it
If there are multiple drives on the system, the tool will select the first one that is capable of burning DVDs. If you have multiple DVD-R drives, try inserting the blank DVD into another DVD-R drive. If that doesn't help, please make sure that your disc isn't damaged and that your DVD-R drive is operational. Contact Product Support if issues continue to arise.

I inserted a blank DVD in my DVD-ROM drive, but the tool won't let me burn it
Make sure the disc isn't a dual-layer DVD disc. Currently, dual-layer discs are not supported within the tool.

 

    Kris Besch

    5 Posts

    December 21st, 2010 08:00

    I don't think this answer applies.  I did NOT download the upgrade.  I bought an upgrade disk through Dell.  Do you think this disk is corrupt?  Should I request a replacement disk?

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