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Alexarl
Copper

Finger Reader Software for Vostro 3350/Win7 64bit

Hi,I did the fresh install of OS, including all drivers from Dell site. Finger reader device is recognized OK, but I can't find any link to DigitalPersona or similar software that actually performs finger based logons. My laptop was purchased without OS, so I don't have any installation disks.

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36 Replies
Moderator
Moderator

Re: Finger Reader Software for Vostro 3350/Win7 64bit

Alexarl,

Thank you for using the Dell Community Forum.

Below is the Driver for the fingerprint reader on the Vostro 3350.

 

 

Incident # 19116596

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Alexarl
Copper

Re: Finger Reader Software for Vostro 3350/Win7 64bit

Thank you for reply, but apparently I wasn't clear enough describing my problem.

I already have Validity Sensor Driver, it is installed and works normally. What I miss is any software package that uses it (to provide logon using finger print, for example).

I saw references to some product named DigitalPersona or something like that, which was ( is ?) bundled with Vostro laptops, but it can not be downloaded from Dell's site.

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Moderator
Moderator

Re: Finger Reader Software for Vostro 3350/Win7 64bit

Alexarl,

 

Did you try

 

When you installed Windows 7 (32-bit or 64-bit) did you install the desktop/notebook utility and the chipset drivers first? If not the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order If you cannot find Windows 7 drivers, then try using the Vista (or XP) 32-bit drivers, for Windows 7 32-bit of the Vista (or XP) 64-bit drivers for Windows 7 64-bit and install the drivers in the Compatibility mode

 

 

Rick

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DaniG
Copper

Re: Finger Reader Software for Vostro 3350/Win7 64bit

I am in the exact same situation.

can you please let us know when you find the software

Thanks

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Moderator
Moderator

Re: Finger Reader Software for Vostro 3350/Win7 64bit

DaniG,

 

Did you try installing the fingerprint software from the disk? Did you try going to Drivers & Downloads enter your service tag number and look under security?

 

If no disk was provided, you should be able to download it from My Dell Downloads :: Login Use the same email address and password you use here. Then add the system to the list.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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DaniG
Copper

Re: Finger Reader Software for Vostro 3350/Win7 64bit

Hi Rick,

Thanks for the quick answer.

I did going to Drivers & Downloads enter your service tag number and look under security and install that driver

I also went to My Dell Downloads :: Login but I dont see a link to download it from there

thanks

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Alexarl
Copper

Re: Finger Reader Software for Vostro 3350/Win7 64bit

I  didn't receive any disk with my laptop (it was supplied without OS).

I don't have any problem with finger print device driver - the one that is available on driver downloads page for my model installed and works OK. What I miss is software that integrates with Windows and allows password-less login based on finger scan.

If I understand correctly Authentec AES2810 is just device driver for finger print reader (for another model of Dell's laptop), if this is the case it won't help me.

Or I am wrong and this download includes also software for login as well ?

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Moderator
Moderator

Re: Finger Reader Software for Vostro 3350/Win7 64bit

The Authentec AES2810 (Fingerprint Reader W7 64-bit) is DigitalPersona Software. I had a Studio 1737 that came with Vista. I upgraded to Vista 64-bit, then upgraded again to Windows 7 Home Premium 64-bit. It had a fingerprint reader and use DigitalPersona and thes were the drivers I used. I also had the disk.

 

You should be able to get the disk from Dell. If in the United States, Request Backup Disks USA, otside the United States, call the Dell Tech Support in your Country.

 

 

Rick 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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DaniG
Copper

Re: Finger Reader Software for Vostro 3350/Win7 64bit

Alexarl,

It is the same situation we are in, although

I did get the OS and driver disks but the digitalpersona software is not in there.

You are right the  Authentec AES2810 (Fingerprint Reader W7 64-bit) suggested by Rick is not for our vostros. Thanks Rick for the suggestions though.

There is an update (patch) for the software in the dell support website but not the software itself

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